Error message

[jumpsweep 1]

I'm having the same issue as the comment above from tjb.

Tried on a couple different LG TVs this morning and it's coming up with 'There was an error processing the request. Please try again later." when trying to go into anything from the home screen.

[Csocsoo 1]

Oh Dear!

Same issue with me on LG TV

 

[pcorderog205 18]

Same issue
 

[piter71 0]

Hello, Same issue. How can it be solved? 

Edited December 26, 2025 by piter71

[pixeler 1]

Same issue here, LG TV also!
Doesn't play anything; movie / Live TV.

In the logs, I only see "authentication" no logs about attempting to play anything. It was working a few days ago, and it is not right now.

Edited December 26, 2025 by pixeler

[pcorderog205 18]

@Luke, just wondering, are you guys aware of this inconvenience?

[Luke 42077]

@pcorderog205

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[pcorderog205 18]

I'm away from my laptop right now. Can anyone else seeing this issue share the log Luke requested?

[pcorderog205 18]

As an additional note, I’ve tested server versions 4.9.1.80 and 4.8.10.0 and the issue persists. It’s worth noting that this is happening specifically with Emby for LG version 1.0.49

[Csocsoo 1]

@Luke

Quite strange but unfortunately there is no trace at all in the log file attempting to play anything thus there is nothing to attach.

It seems there is no activity at all - completly empty.

I've also updated server to 4.9.1.90 - same issue

[Obom2 2]

I have two LG TVs.
One with Emby version 1.0.49 which doesn't work after the update, and another LG TV which I didn't update, Emby works on it

 

[chinchinoc 5]

As a quick solution the devs should roll back the update and put the old version on LG store again. I think in case of a breaking bug this should be possible instantly without re-verfication by LG.

[pcorderog205 18]

6 minutes ago, chinchinoc said:

As a quick solution the devs should roll back the update and put the old version on LG store again. I think in case of a breaking bug this should be possible instantly without re-verfication by LG.

That would be great! There is a lot of people with this issue.

Edited December 26, 2025 by pcorderog205

[gonci2 0]

otro afectado por favor solucionemos que son malas fechas 

[Robint01 0]

Just updated on one lg tv exactly same problem, could watch by screen casting my the app from my phone. Not ideal.. didn’t update on second LG which is still working fine !

[gonci2 0]

yo encontré una solución temporal con la app screem play

[Luke 42077]

5 hours ago, Csocsoo said:

@Luke

Quite strange but unfortunately there is no trace at all in the log file attempting to play anything thus there is nothing to attach.

It seems there is no activity at all - completly empty.

I've also updated server to 4.9.1.90 - same issue

Hi there, please still attach the emby server log anyway from when the problem occurred. Thanks.

[gonci 3]

8 hours ago, Luke said:

Hi there, please still attach the emby server log anyway from when the problem occurred. Thanks.

no es el servidor luke es el dispositivo el que falla en android y samsung va bien ,es en tvs LGs

[kjhedges 67]

I also see this from time to time since the latest client update

[supermood 71]

same here. LG app on c4 not working anymore

[supermood 71]

same here no playback on c4 after latest update yestderay

[Luke 42077]

10 hours ago, supermood said:

same here no playback on c4 after latest update yestderay

@supermood

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Nd1458 7]

Luke, what's wrong with your thinking? All the posts above show that the thing stops working when updated to 1.0.49. If there is no update, it works! What kind of log do you need?! Suggestions like rollback apparently fall on deaf ears? The situation hasn't been working for the whole weekend, and you're talking about forwarding logs? Come on. Install Jellyfin or Plex - apparently that will be the only solution.

[NakedPirate 15]

BTW,
does it affect many Spanish-speaking users this time or is this just coincidence or cognitive bias?

[NakedPirate 15]

1 hour ago, Nd1458 said:

 Suggestions like rollback apparently fall on deaf ears? 

I think a dev cannot instantly roll back an app.
You have to submit a new or the previous "stable" version to go through the whole app approval process again which takes weeks again...
:-(