Automatic app log upload through the server similar to Jellyfin

[Richard Branches 330]

For example, when the Jellyfin for Android TV app crashes, the app automatically sends the crash log to the developers through the server and I've seen that this method improves bug resolution faster than any other method, we don't even have to report anything to them!.

We can even see the log file saved inside the server's log folder for easy inspection.

Can Emby devs implement something similar?

[Neminem 1518]

Is that not a invasion of privacy

[Richard Branches 330]

I'm not sure how far invades our privacy (if any), but I believe we can opt out by un-checking the options to gather the logs.

[Guest]

32 minutes ago, Richard Branches said:

For example, when the Jellyfin for Android TV app crashes, the app automatically sends the crash log to the developers

Jellyfin sucks 

This is emby the app shouldn't crash on you.  

[Neminem 1518]

6 minutes ago, Richard Branches said:

but I believe we can opt out by un-checking the options to gather the logs.

Believe is for the place you prey

[Richard Branches 330]

1 minute ago, embaaa said:

This is emby the app shouldn't crash on you

Well, it's crashing a lot for me on the Google TV Streamer so...

[Richard Branches 330]

Just now, Neminem said:

Believe is for the place you prey

"I believe" because I always use those options turned on, I will have to turn them off and see what happens someday when the app crashes...

[Guest]

2 minutes ago, Richard Branches said:

Well, it's crashing a lot for me on the Google TV Streamer so...

Are you using the embyTV app? They are no longer updating that app.

Try the standard emby android app.  

[Richard Branches 330]

I stopped using the ATV app several months ago...

[Guest]

Well if I was an emby dev I'd like a little more context about what is causing an issue vs just getting sent a log. 

I'm sure they debated within their own team to have this feature or not already.  

Have you submitted a log to your issue yet?

[Richard Branches 330]

4 minutes ago, embaaa said:

Have you submitted a log to your issue yet?

Yes, they are still trying to figure out the issue...

4 minutes ago, embaaa said:

I'm sure they debated within their own team to have this feature or not already.  

I was impressed and very pleased about how they fix the issue I was having on the same device after the log was sent, they practically fixed the issue on the next version of the app without having to report anything additional.

Edited December 23, 2025 by Richard Branches

[Guest]

7 minutes ago, Richard Branches said:

I was impressed and very pleased about how they fix the issue I was having on the same device after the log was sent, they practically fixed the issue on the next version of the app without having to report anything additional.

Emby devs are legends for taking some of my feedback and making it happen.  I'm sure they will get it right without the need for "auto" logs.  

 

[Richard Branches 330]

Just now, embaaa said:

Emby devs are legends

I have no doubts, but something like this would help them a lot!...

[Guest]

3 minutes ago, Richard Branches said:

I have no doubts, but something like this would help them a lot!...

If that was the case it would have been implemented 10 years ago I assure you.

And the jellyfin clients are garbage so I would stop bringing that comparison up.  Auto logs hasn't helped them at all.

Edited December 23, 2025 by embaaa

[ebr 16169]

The TV app used to send logs automatically but the app stores made us remove it for privacy reasons.  We had to make it opt-in and a manual process as well as provide a privacy policy link.

[Richard Branches 330]

1 minute ago, ebr said:

but the app stores made us remove it for privacy reasons

I imagine this is because it was sent directly from the app to you, correct?, what about the way Jellyfin does it?

Regardless if it's sent automatically to you, at least we should receive the file in our computers so we can forward it to you manually, which makes it less of a hassle.

[ebr 16169]

1 minute ago, Richard Branches said:

I imagine this is because it was sent directly from the app to you, correct?

No.  Anything off the device.  They don't understand nor care to understand that it may be going to another device owned by the same user (which, actually, isn't always the case).