Urgent: Seeking Help for Severe Playback Lag with 4K HDR 10 HEVC MP4 Videos on Emby

[SunriseOrient 0]

I am a user from China and have been experiencing severe lag when playing 4K HDR 10 HEVC MP4 videos on Emby. Initially, I thought it might be due to the free version limitations, but the issue persists even after upgrading to the official paid version. I have also searched for solutions on the official forums but haven’t found a suitable fix. Below are the links to my related forum posts for your reference:

https://emby.media/community/index.php?/topic/144859-4k-hdr-10-hevc-%E8%A7%86%E9%A2%91%E6%92%AD%E6%94%BE%E9%97%AE%E9%A2%98/
https://emby.media/community/index.php?/topic/144705-4k-hdr-10-hevc-video-playback-issues/

Since most of my video collection is in 4K HDR 10 HEVC MP4 format, I have had to temporarily switch to other media players to watch them smoothly. I will be pausing my use of Emby for now and look forward to a resolution in the future. If there are any fixes or updates from the official team, I would appreciate it if you could reply to inform me. Thank you very much for your attention and support.

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!