Samsung SmartTV. Playback does not start, only blue circle is spinning

[WingDog 16]

Hello!

yesterday evening I faced with some new issue - playback didn't start at all, only blue circle was spinning around on a black screen.

I tried to close Emby Application on TV and start over, but nothing helps.

log is attached, time from 22:50 and onwards

embyserver-63901350245.txt

Edited December 15, 2025 by WingDog

[Luke 42077]

Hi, that's odd. I don't see anything obvious here. As a test, are you able to try the latest version over usb?

[WingDog 16]

5 hours ago, Luke said:

As a test, are you able to try the latest version over usb?

Hi Luke!

would you like to clarify what I have to check? what is "the latest version over USB"??

P.S. yesterday I've got the same situation but was able to continue to watch a Movie. So I can't start new playback but able to continue paused.

There are many HTTP 500 errors at the log files, so I suppose these are the clue.

It's the same time and onwards.

embyserver-63901440001.txt

Edited December 16, 2025 by WingDog

[Luke 42077]

10 minutes ago, WingDog said:

 

There are many HTTP 500 errors at the log files, so I suppose these are the clue.

 

embyserver-63901440001.txt 1.54 MB · 0 downloads

From what I can see those are just on images, so I don't think it will have any impact on playback.

[WingDog 16]

5 minutes ago, Luke said:

From what I can see those are just on images, so I don't think it will have any impact on playback.

but there is huge timeout waiting for the images.

These errors appear in the log only after I close the application, so I suppose the timeout is endless or retries are in the loop.

Edited December 16, 2025 by WingDog

[Luke 42077]

OK are you able to try the latest version over usb?

https://emby.media/emby-for-samsung-smart-tv.html

[WingDog 16]

On 12/16/2025 at 11:19 PM, Luke said:

OK are you able to try the latest version over usb?

Updating to version 2.2.9 did not produce any results.

fresh log attached, time from 22:00 and onwards

embyserver-63901699200.txt

[Luke 42077]

47 minutes ago, WingDog said:

Updating to version 2.2.9 did not produce any results.

fresh log attached, time from 22:00 and onwards

embyserver-63901699200.txt 95.69 kB · 0 downloads

What exactly did you do in the app?

[WingDog 16]

2 hours ago, Luke said:

What exactly did you do in the app?

I launched the Emby app, selected the TV Series section, selected an unwatched TV series, tapped it, and then tapped Play.
Then I exited the app by long-pressing the back button on the TV remote.

[WingDog 16]

I don't do anything illegal with Emby

I can write a video at my smartphone  

Edited December 19, 2025 by WingDog

[WingDog 16]

Hi @Luke

any news? I'd rolled back to PMS, but that's not cool

[WingDog 16]

hi!

yesterday I found another issue - my Movie library stopped updating content, but Series library still does.

I suppose there is a database issue. As I remember SQLite is used for that. Are there any automatic(scheduled) backups\pre-update backups or something like that?

or may be some other ideas?

Edited December 23, 2025 by WingDog

[WingDog 16]

I fixed both issues by myself.

the second issue with library updates was fixed by cleaning up folder %AppData%\Roaming\Emby-Server\programdata\sync and EmbyServer restart. there were many subfolders with some cropped video files inside.

the first (and main issue) was the TV itself related issue. First I removed both Emby - black and white, where white is 2.2.9 version installed via USB as an update, but black version was not deleted. black and white are the Apps icon colour at TV. then I powered off the TV and wait for several minutes to complete power cycle. after that I installed 2.2.9 version (white) via USB. After these easy steps Emby works fine.

Edited December 25, 2025 by WingDog