Subtitles not displayed when downloaded

[Tyttew 0]

I have a video with 2 subtiles, one english that is intern to my file and one external on srt format.

When i Play the video online, both subtitles are displayed. But when i download the video on my phone to watch it offline, the external subtitle is not displayed. 

I did try with another video with external srt subtitles and i have the same result. But in the past i used this same file and it was working.

I try with 2 video format : MKV and MP4 for the same result. 

Is there anything New that Can cause this issue ? Any solution ?

[Luke 42077]

HI, are the subtitles included with the downloaded version?

[Tyttew 0]

Yes i Can select them. I see them. But when i select them srt one there is no subtitles

[Luke 42077]

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[Tyttew 0]

Hello,

Here is the log. I did a dowload just before getting the log. 
I did a few more test too. I changed the dowload location on my phone to "External storage(Downloads)" (I hope this is the correct translation because I use the app in french) and I saw that the str file is not downloaded, only the mkv file. And if I manually add the srt file on the same folder, the subtitles are still not displayed on emby. I don't know if this can help you

Thank you for your help

logs_Emby.txt

[Luke 42077]

HI, we are looking into this. Thanks.

[derycklong 0]

I have the same exact issue as this.

However, this only happens if I use the same network as the server to download. 

Using a different network from the server to download, the external subtitles displays. 

[Luke 42077]

On 2/7/2026 at 7:57 AM, derycklong said:

I have the same exact issue as this.

However, this only happens if I use the same network as the server to download. 

Using a different network from the server to download, the external subtitles displays. 

Hi, thanks that is helpful info.