Stop download

[cyberrep 7]

I have no ideia why my emby stop to download subtitle for new movies, trailer , themes etc.

attached the last log.

 

 

 

embyserver.txt

[Luke 42077]

Hi there, what exactly makes you think that it stopped?

[cyberrep 7]

Normally, when I add a new movie through Radarr, in the past emby downloads all subtitles (English, PT-BR, Spanish, and French).
But now, I can wait like a month later—no new subtitles are downloaded automatically. I have to do it manually, movie by movie.

[cyberrep 7]

also trailer etc.

 

I have a few plugins

 

[Happy2Play 9780]

Best guess would be hash matching.

Quote

2025-12-08 00:00:39.468 Info HttpClient: GET https://vip-api.opensubtitles.com/api/v1/subtitles?languages=fr&moviehash=d658d111484baecc
2025-12-08 00:00:39.710 Info HttpClient: Http response 200 from https://vip-api.opensubtitles.com/api/v1/subtitles?languages=fr&moviehash=d658d111484baecc after 242ms
2025-12-08 00:00:39.711 Debug OpenSubtitles: No subtitles found for Cocoon - /emby/Filmes/Cocoon/Cocoon (1985)/Cocoon.1985.1080p.BluRay.x264-OFT.mkv. Hash: d658d111484baecc

As the example/version above does not appear to be on opensubtitles.

 

Not sure why Emby should be even trying to search for subtitles for themes?

2025-12-08 00:01:13.811 Info HttpClient: GET https://vip-api.opensubtitles.com/api/v1/subtitles?languages=es&moviehash=59f2657103b106f7
2025-12-08 00:01:14.091 Info HttpClient: Http response 200 from https://vip-api.opensubtitles.com/api/v1/subtitles?languages=es&moviehash=59f2657103b106f7 after 280ms
2025-12-08 00:01:14.091 Debug OpenSubtitles: No subtitles found for Тема - /emby/Filmes/Captain America/Captain America - Civil War (2016)/theme.mp4. Hash: 59f2657103b106f7

 

Edited December 9, 2025 by Happy2Play

[Luke 42077]

14 minutes ago, cyberrep said:

Normally, when I add a new movie through Radarr, in the past emby downloads all subtitles (English, PT-BR, Spanish, and French).
But now, I can wait like a month later—no new subtitles are downloaded automatically. I have to do it manually, movie by movie.

How have you configured your subtitle download options on the library? Have you taken a look at this?

Automatic Subtitle Downloads

[cyberrep 7]

yha is there, works five months ago (more less) and now dont

 

[Luke 42077]

Did you read the help text underneath the hash match option?

Did you try the troubleshooting steps in Automatic Subtitle Downloads ?

[cyberrep 7]

13 hours ago, Happy2Play said:

Best guess would be hash matching.

As the example/version above does not appear to be on opensubtitles.

 

Not sure why Emby should be even trying to search for subtitles for themes?

2025-12-08 00:01:13.811 Info HttpClient: GET https://vip-api.opensubtitles.com/api/v1/subtitles?languages=es&moviehash=59f2657103b106f7
2025-12-08 00:01:14.091 Info HttpClient: Http response 200 from https://vip-api.opensubtitles.com/api/v1/subtitles?languages=es&moviehash=59f2657103b106f7 after 280ms
2025-12-08 00:01:14.091 Debug OpenSubtitles: No subtitles found for Тема - /emby/Filmes/Captain America/Captain America - Civil War (2016)/theme.mp4. Hash: 59f2657103b106f7

 

look this example

 

[cyberrep 7]

one more

 

[Luke 42077]

7 hours ago, cyberrep said:

look this example

 

Hi, this does not answer my question.

Did you read the help text underneath the hash match option?

 

[cyberrep 7]

Yha I read. It's hard to know if the same file names is the same hash. I'll try to check a better movie to check if it download the subtitles 

[Luke 42077]

1 minute ago, cyberrep said:

Yha I read. It's hard to know if the same file names is the same hash. I'll try to check a better movie to check if it download the subtitles 

It is not the same hash because the manual subtitle downloader will show an indicator for that.

So if it's not the same hash, then reading the help text underneath the hash mash option should explain why the subtitles were not downloaded.