I cannot activate Premiere key on my client side

[phx-yang 1]

I have purchased a lifetime membership key. I have activated the key on the NAS server side and linked it to my registered Emby account, yet I cannot activate it on any of my clients (iOS and TV devices).

I am located in China, and my NAS model is DS423+.

I am fully certain that my network can access your domain (mb3admin.com), so this is definitely not a network-related issue.

I have already tried several methods mentioned on the forum (e.g., clearing the key on the server side, restarting the server, and then re-entering the key on the clients...), but none of them resolved the problem.

Could you please help me analyze the cause?

Thank you.

 

我购买了终身会员密钥，在NAS服务器端已经激活了密钥，也关联了emby注册的帐户，但在所有客户端（IOS和TV）上无法激活。
我在中国，我的NAS是DS423+。
我十分确认我的网络可以访问你们的域名（mb3admin.com），这一定不是网络的问题。

我已经尝试了论坛中提到的一些方法（例如：在服务器端清除密钥，再重启，再在客户端上重新填写密钥...），但都没有解决。

请帮我分析原因，谢谢

 

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[phx-yang 1]

server log

embyserver.txt

[phx-yang 1]

六小时前，卢克说：

你好，请附上问题发生时的Emby服务器日志：

如何报告问题

谢谢！

 

 

embyserver.txt

[phx-yang 1]

On 12/9/2025 at 3:24 AM, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

Hi, would you mind sparing a minute to help me with this problem? Thanks.

[phx-yang 1]

On 12/9/2025 at 3:24 AM, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

this is the latest log file

embyserver (5).txt

[GrimReaper 4739]

On 12/8/2025 at 4:09 PM, phx-yang said:

I have purchased a lifetime membership key. I have activated the key on the NAS server side and linked it to my registered Emby account, yet I cannot activate it on any of my clients (iOS and TV devices).

What are you trying to achieve? There's nothing to activate from any of your clients, your key is already activated:

On 12/8/2025 at 4:09 PM, phx-yang said:

Are you facing any playback issues or is it something else?

[phx-yang 1]

4 minutes ago, GrimReaper said:

What are you trying to achieve? There's nothing to activate from any of your clients, your key is already activated:

Are you facing any playback issues or is it something else?

It hasn’t been truly activated. When I access the Emby backend from the internal network, it shows that the activation is successful. However, when I access the backend via app.emby.media or the iOS client to check the activation status, it keeps loading. I can’t play any content either, and a message pops up prompting me to purchase a membership.

[GrimReaper 4739]

4 minutes ago, phx-yang said:

When I access the Emby backend from the internal network, it shows that the activation is successful.

And that should be enough, it should enable playback (and all other Premiere features) for all of your clients - if you're seeing this:

6 minutes ago, phx-yang said:

when I access the backend via app.emby.media or the iOS client to check the activation status, it keeps loading. I can’t play any content either, and a message pops up prompting me to purchase a membership.

 It is likely something tied to the clients themselves. Are those local or remote connections? Are you seeing any console errors?

[phx-yang 1]

11 minutes ago, GrimReaper said:

And that should be enough, it should enable playback (and all other Premiere features) for all of your clients - if you're seeing this:

 It is likely something tied to the clients themselves. Are those local or remote connections? Are you seeing any console errors?

I apologize that English is not my native language, so I may not have expressed myself clearly. What I mean is that when I access the web client via the home intranet (http://192.168.50.xxx:8096/web), it shows that the activation has been completed successfully. However, when I access the backend through app.emby.media or the iOS client to check the activation status, it keeps loading indefinitely. I cannot play any content either, and a prompt appears asking me to purchase a membership. This issue persists regardless of whether I use the home intranet, a remote connection, or a 5G network.

[phx-yang 1]

I sent the log file to ChatGPT, and it concluded that my Emby Server version is 4.9.1, while the version of Emby Web UI (browser client) is 4.9.3. This might be a combination with incomplete cross-version compatibility. However, the installation package I used is the official SPK for Synology, which is the latest version available. I’m not sure if this is the root cause of the problem.

[phx-yang 1]

3 hours ago, GrimReaper said:

这样应该就足够了，它应该能为你所有客户端启用播放（以及所有其他Premiere功能）——如果你看到了这个：

这很可能和客户本身有关。那些是本地连接还是远程连接？你看到任何控制台错误了吗？

OK, the problem has been resolved. I uninstalled Emby, reinstalled the official Synology version, entered the  premiere key again, and then it was successfully activated...

[Luke 42077]

Thanks for the feedback !