Playback freezes. Audio continues.

[ShadowKindjal 21]

I'm noticing this issue across multiple media files and I'm wondering if anyone else is having this issue. On emby for Android 3.5.17, I'm dealing with an issue where video playback freezes after a few frames but audio continues playing like normal. I do not experience the issue playing the same video from the emby web app on the same device. I'm running server 4.9.1.90. I can try to pull logs tomorrow.

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Guest]

15 hours ago, ShadowKindjal said:

I'm noticing this issue across multiple media files and I'm wondering if anyone else is having this issue. On emby for Android 3.5.17, I'm dealing with an issue where video playback freezes after a few frames but audio continues playing like normal. I do not experience the issue playing the same video from the emby web app on the same device. I'm running server 4.9.1.90. I can try to pull logs tomorrow.

Yes a lot of people are complaining about this.  Use the android for TV app instead and notice the issue goes away. 

[JackBowman 35]

I am experiencing this same issue, and have for awhile now. The Android for TV is a bit better but It still hangs on occasion for me.

[EatPrilosec 22]

I had this issue and fixed it by disabling HEVC encoding on the server

[JackBowman 35]

I don't seem to have that option. I can change the speed, but I thought Live TV coming from the HDHomerun was MPEG2.

 

 

 

 

Edited December 7, 2025 by JackBowman

[Guest]

On 12/4/2025 at 2:22 AM, ShadowKindjal said:

I'm noticing this issue across multiple media files and I'm wondering if anyone else is having this issue. On emby for Android 3.5.17, I'm dealing with an issue where video playback freezes after a few frames but audio continues playing like normal. I do not experience the issue playing the same video from the emby web app on the same device.

But aren't you glad you have features like the ability to read ebooks?  Emby devs spending years on features no one has asked for 

Meanwhile we can't even get basic video playback working.  Why would any anyone give emby money to read an ebook on their freaking TV   @Luke  @ebr

 

Is this ever going to get fixed?  This android app has been garbage for years 

[ShadowKindjal 21]

On 12/4/2025 at 12:16 PM, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Sorry for the delay. I've attached the log files associated with playback event. So far, I've only noticed this issue on remote playback streams from within the android app. The issue does not present itself when immediately switching over to the web app from the same device on a remote connection.

embyserver (22).txt.bak ffmpeg-transcode-c6c253b8-b3ab-466c-b0c1-d5ed17ab5be8_1.txt

[ShadowKindjal 21]

@LukeWere you able to review the files? I'm still having this issue when I'm connected remotely

[ShadowKindjal 21]

On 12/6/2025 at 11:06 AM, EatPrilosec said:

I had this issue and fixed it by disabling HEVC encoding on the server

Thank you for this suggestion. It seems to fix the issue for now. Weird that it only happens on remote connections.

[Luke 42077]

Hi, we’ll take a look at it. Thanks

[Luke 42077]

Hi, have you updated to Emby for Android 3.5.28? Has that helped?