Emby Client on ATV will not load any movie or tv content

[Rastilyn 2]

i have been having similar issues as well Movies almost always fail, TV Shows frequently. the interesting part is selecting something from up next seems to actually load consistently but still takes a while. 

All of my other devices around the house Nvidia shields and Firesticks have not had a problem at all. 

I turned on debug and tried to open two things. 2 Fast 2 Furious which did eventually show, and 3 Ninjas which failed completely. started this at 11:10 CST in the logs attached. 

embyserver.txt

[Luke 42077]

@RastilynHi, what do you mean exactly by "tried to open" ?

[Rastilyn 2]

When you select a movie from the library and it goes into the screen when you can select play, read the movie description etc. Its the exact same issue the other user is having that this thread was split off from. 

[Rastilyn 2]

Any updates to this? i see that more and more people are starting to report very similar issues now. 

[Luke 42077]

1 hour ago, Rastilyn said:

Any updates to this? i see that more and more people are starting to report very similar issues now. 

@Rastilyn

Hi, we are looking into it. Thanks.

[TariqK 6]

Out of curiosity, turn off any subtitles and try - does it load instantly then?

[Rastilyn 2]

On 12/17/2025 at 4:32 PM, TariqK said:

Out of curiosity, turn off any subtitles and try - does it load instantly then?

No unfortunately that makes no difference for me. 

[Luke 42077]

On 12/18/2025 at 6:17 PM, Rastilyn said:

No unfortunately that makes no difference for me. 

OK we are looking at this. Thanks.