Movie posters not being fetched.

[Ch1wuu 2]

I've recently been having an issue where my movie page only shows the Thumb image of the whole movie. 

If I right click it and refresh metadata the cover is then downloaded. 

I don't know if it's relevant but real time monitoring does not work so I use the API after a film has been added via:

 curl -s -X POST "http://192.168.0.1:8096/emby/Library/Refresh?api_key=1234" -H "accept: */*" -d ""

 

2025-11-20 10:07:50.767 Info HttpClient: Http response 200 from https://vip-api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=8ebcd08f21076a9a after 70ms
2025-11-20 10:07:50.778 Info ProviderManager: RefreshItem Start: 20204722 Movie /storage-pool/media/films/After.The.Hunt.2025.2160p.AMZN.WEB-DL.DDP5.1.DV.HDR.H.265-FLYN/After.The.Hunt.2025.2160p.AMZN.WEB-DL.DDP5
.1.DV.HDR.H.265-FLYN.mkv
2025-11-20 10:07:50.786 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: /opt/emby-server/bin/ffprobe -i file:"/storage-pool/media/films/After.The.Hunt.2025.2160p.AMZN.WEB-DL.DDP5.1.DV.HDR.H.265-FLYN/After.
The.Hunt.2025.2160p.AMZN.WEB-DL.DDP5.1.DV.HDR.H.265-FLYN.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2025-11-20 10:07:50.802 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 0
2025-11-20 10:07:50.862 Info HttpClient: GET https://api.themoviedb.org/3/configuration/primary_translations?api_key=<200c>f6bd687ffa63cd282b6ff2c6877f2669<200c>
2025-11-20 10:07:50.947 Info HttpClient: GET https://vip-api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=fe15529205094536
2025-11-20 10:07:50.958 Info HttpClient: Http response 200 from https://api.themoviedb.org/3/configuration/primary_translations?api_key=<200c>f6bd687ffa63cd282b6ff2c6877f2669<200c> after 96ms
2025-11-20 10:07:50.959 Info TheMovieDb: MovieDb languages: ["af-ZA","ar-AE","ar-BH","ar-EG","ar-IQ","ar-JO","ar-LY","ar-MA","ar-QA","ar-SA","ar-TD","ar-YE","be-BY","bg-BG","bn-BD","bn-IN","br-FR","ca-AD","ca-ES
","ch-GU","cs-CZ","cy-GB","da-DK","de-AT","de-CH","de-DE","el-CY","el-GR","en-AG","en-AU","en-BB","en-BZ","en-CA","en-CM","en-GB","en-GG","en-GH","en-GI","en-GY","en-IE","en-JM","en-KE","en-LC","en-MW","en-NZ","
en-PG","en-TC","en-US","en-ZM","en-ZW","eo-EO","es-AR","es-CL","es-DO","es-EC","es-ES","es-GQ","es-GT","es-HN","es-MX","es-NI","es-PA","es-PE","es-PY","es-SV","es-UY","et-EE","eu-ES","fa-IR","fi-FI","fr-BF","fr-
CA","fr-CD","fr-CI","fr-FR","fr-GF","fr-GP","fr-MC","fr-ML","fr-MU","fr-PF","ga-IE","gd-GB","gl-ES","he-IL","hi-IN","hr-HR","hu-HU","id-ID","it-IT","it-VA","ja-JP","ka-GE","kk-KZ","kn-IN","ko-KR","ku-TR","ky-KG"
,"lt-LT","lv-LV","ml-IN","mr-IN","ms-MY","ms-SG","nb-NO","ne-NP","nl-BE","nl-NL","no-NO","oc-FR","pa-IN","pl-PL","pt-AO","pt-BR","pt-MZ","pt-PT","ro-MD","ro-RO","ru-RU","si-LK","sk-SK","sl-SI","so-SO","sq-AL","s
q-XK","sr-ME","sr-RS","sv-SE","sw-TZ","ta-IN","te-IN","th-TH","tl-PH","tr-TR","uk-UA","ur-PK","uz-UZ","vi-VN","zh-CN","zh-HK","zh-SG","zh-TW","zu-ZA"]
2025-11-20 10:07:50.962 Info HttpClient: GET https://api.themoviedb.org/3/configuration?api_key=<200c>f6bd687ffa63cd282b6ff2c6877f2669<200c>
2025-11-20 10:07:50.980 Info HttpClient: Http response 200 from https://api.themoviedb.org/3/configuration?api_key=<200c>f6bd687ffa63cd282b6ff2c6877f2669<200c> after 18ms
2025-11-20 10:07:50.980 Info TheMovieDb: MovieDb settings: {"change_keys":["adult","air_date","also_known_as","alternative_titles","biography","birthday","budget","cast","certifications","character_names","creat
ed_by","crew","deathday","episode","episode_number","episode_run_time","freebase_id","freebase_mid","general","genres","guest_stars","homepage","images","imdb_id","languages","name","network","origin_country","o
riginal_name","original_title","overview","parts","place_of_birth","plot_keywords","production_code","production_companies","production_countries","releases","revenue","runtime","season","season_number","season_
regular","spoken_languages","status","tagline","title","translations","tvdb_id","tvrage_id","type","video","videos"],"images":{"base_url":"http://image.tmdb.org/t/p/","secure_base_url":"https://image.tmdb.org/t/
p/","backdrop_sizes":["w300","w780","w1280","original"],"logo_sizes":["w45","w92","w154","w185","w300","w500","original"],"poster_sizes":["w92","w154","w185","w342","w500","w780","original"],"profile_sizes":["w4
5","w185","h632","original"],"still_sizes":["w92","w185","w300","original"]}}
2025-11-20 10:07:51.009 Info HttpClient: Http response 200 from https://vip-api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=fe15529205094536 after 62ms
2025-11-20 10:07:51.010 Info HttpClient: GET https://artworks.thetvdb.com/banners/v4/movie/358148/posters/68aa4517af557.jpg
2025-11-20 10:07:51.126 Info HttpClient: Http response 200 from https://artworks.thetvdb.com/banners/v4/movie/358148/posters/68aa4517af557.jpg after 115ms
2025-11-20 10:07:51.177 Info ProviderManager: Saving image to /var/lib/emby/metadata/library/69/693c086eb3361183bb99d8b08aacc80c/poster.jpg
2025-11-20 10:07:51.196 Info HttpClient: GET https://vip-api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=007c9143586a0b08
2025-11-20 10:07:51.230 Info ProviderManager: RefreshItem Complete: 20204722 Movie /storage-pool/media/films/After.The.Hunt.2025.2160p.AMZN.WEB-DL.DDP5.1.DV.HDR.H.265-FLYN/After.The.Hunt.2025.2160p.AMZN.WEB-DL.D
DP5.1.DV.HDR.H.265-FLYN.mkv

 

 

I've tried just enabling one movie image fetcher at a time, most don't grab images, TheMovieDB seems to be the one that works best but I still get this behavour. 

So Only TheMovieDB enabled all images ticked apart from Thumb.

 

Upon download and add to library a thumb is generated for the movie cover, right click and refresh metadata the the cover is added.  

Edited November 20, 2025 by Ch1wuu

[Luke 42077]

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[Ch1wuu 2]

I reinstalled and it's resolved.

[Ch1wuu 2]

No, not resolved after a fresh install. Most covers are grabbed but some are missed unless you force a refresh. 

 

 

[Luke 42077]

On 11/26/2025 at 3:41 PM, Ch1wuu said:

No, not resolved after a fresh install. Most covers are grabbed but some are missed unless you force a refresh. 

 

 

@Ch1wuu

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !