Movies stutter on Google TV streamer

[Dricus 0]

Some movies aren't playing on my Google TV streamer and I can't figure it out what is the cause. I hear the audio normal, but the image is in stop motion.

I included the log with error logging on. For this test I used the test movie 'Snake Eyes G.I. Joe Origins (2021) - [Remux-2160p][DV HDR10][TrueHD Atmos 7.1][HEVC]-FraMeSToR'

embyserver.txt

[ebr 16169]

Hi.  Can you please show the media info from the web app for this item?  I suspect it is a very high bitrate?  Did you have any subtitles enabled?

[Dricus 0]

I have the enclosed subtitles (Dutch) and external subtitles SRT. Didn't make a difference. I have movies in higher bitrate that run fine.

[ebr 16169]

If you select the AC3 track does the stuttering stop?

As a test, if you us the "Emby for Android TV" app, does the problem occur?

[Dricus 0]

Changing the audio track makes no difference. I am using the Emby app on my Google TV streamer not the webinterface.

Trying to play this movie makes Emby crash 1 of 2 times. And when it plays it stutters. Trying to convert it to a lower bitrate makes Emby crash.

[Luke 42077]

Does the device support that particular profile of hevc?

[Dricus 0]

I can play this profile of HEVC without conversion on Plex. It doesn't look like Plex needs to do conversion.

[Dricus 0]

Searching on the internet it looks like HVEC profile 7+ on Google TV streamer are not a match in heaven. 

[Luke 42077]

On 11/16/2025 at 1:06 PM, Dricus said:

Searching on the internet it looks like HVEC profile 7+ on Google TV streamer are not a match in heaven. 

Hi, what did you find?

[Dricus 0]

1 minute ago, Luke said:

Hi, what did you find?

What I found is that the app on the client needs to do a conversion from profile 7 to profile 8 or do a fallback to HDR. Emby doesn't do that unfortunately. Some advise people with this similar issue to convert profile 7 to profile 8 on their server, before playing it with Emby.

Google TV streamer doesn't play profile 7 natively. Can it be done? Yes look at Plex. Plex can stream profile 7 without any issues on the Google TV streamer. Emby has allot of cool tricks up it's sleeves and is in many ways superior to Plex, but down the line it come to this: 'can it play all that I throw at it (even with conversion)'. Unfortunately no.

Emby thanks for the refund BTW trying to scare potential customers with "Plex is selling your data" isn't nice. Read their privacy statement.... The data they sell is from their public free movies and series section, what I don't use anyway.

Hope to switch to Emby one day

[stevesarzi 1]

I also have stuttering problems with Profile 8.1 (DV and HDR10+ compatible) that play smooth on Plex and stuttering on Emby .

Google TV on Sony Bravia.

No problems on both platforms with Profile 5 clips

Stefano

[Luke 42077]

For video stuttering, please try Emby for Android 3.5.25 and let us know how that compares:

https://emby.media/emby-for-android.html

Thanks.