No icons stay even on manual log in

[80srule 33]

I’ve got a friend with a fire stick. And on the fire TV/android TV app he’s gone in logged in manually and then changed it to auto login as this user in the startup. Now, every time that he comes back into the app, it doesn’t have icons again. This is what I was told to do to keep the icons. But it doesn’t seem to work. 
 

Any ideas? 

[sargenthp 35]

Try adding the server IP under Network -> Local IP Address 

[sargenthp 35]

And/Or try to reboot the server.

[80srule 33]

3 minutes ago, sargenthp said:

Try adding the server IP under Network -> Local IP Address 

I don’t see anything in the server that says network and then IP address. The only thing I see is either home or remote. Which the Home isn’t going to work because they are not at the same location the server is. I’m thinking it has something to do with his Internet. It works for me. I’m doing it just the way that I was told to do it and I’ve never had to log back in even if I unplugged the box.

[Luke 42077]

Hi, what exactly do you mean by "doesn't have icons" ? 

What icons?

[80srule 33]

1 hour ago, Luke said:

Hi, what exactly do you mean by "doesn't have icons" ? 

What icons?

The pictures. The dvd covers, the my media icons ext. SO just for reference I posted these here below. What I mean is each time he exists emby it comes up with just an outline and the words but no actual pictures to anything. If we log him out or clear data then do a manual log in and then they will show that ONE TIME.

[Luke 42077]

Quote

 

The pictures. The dvd covers, the my media icons ext. SO just for reference I posted these here below. What I mean is each time he exists emby it comes up with just an outline and the words but no actual pictures to anything. If we log him out or clear data then do a manual log in and then they will show that ONE TIME.

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[80srule 33]

45 minutes ago, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

So you mean, I have to have him let me know when he opens his Emby and doesn’t see the pictures so that I can write a log file right at that point? 

[Luke 42077]

44 minutes ago, 80srule said:

So you mean, I have to have him let me know when he opens his Emby and doesn’t see the pictures so that I can write a log file right at that point? 

Well that makes it sound like a lot, but that would be helpful. yes.