Device Limit Exceeded

[Jeepster 3]

I recently installed an Amazon firestick to my tv and installed my Emby server. When I tried to play movie I received a message: Premiere Device limit exceeded. I do not have a Premiere subscription. I only use the server. How can I fix this issue?

[GrimReaper 4739]

How many other TV devices you have accessing your server? With no Premiere subscription, you get Full playback on 5 devices for free, above that - Premiere subscription is required. 

Emby Premiere Feature Matrix

Edit: Scratch that, upon re-reading your post: where did you install your server? 

Edited November 12, 2025 by GrimReaper
Clarification

[ebr 16169]

51 minutes ago, Jeepster said:

Premiere Device limit exceeded

Hi.  Are you positive that is what the message said?

[Jeepster 3]

Yes I am positive.

 

[Luke 42077]

What app version number do you have on the fire TV?

[yocker 1247]

8 hours ago, Jeepster said:

I recently installed an Amazon firestick to my tv and installed my Emby server. When I tried to play movie I received a message: Premiere Device limit exceeded. I do not have a Premiere subscription. I only use the server. How can I fix this issue?

Is it by chance transcoding ?

[ebr 16169]

5 hours ago, Jeepster said:

Yes I am positive.

 

Can you show us a screenshot?

[Jeepster 3]

Thank you all for your responses. I was able to fix the problem.

[Luke 42077]

2 hours ago, Jeepster said:

Thank you all for your responses. I was able to fix the problem.

HI, what was the solution?

[Jeepster 3]

I had to remove one of the devices. Five devices are allowed and I had 6. I thought I had 5.

[ebr 16169]

Hi.  So the message was actually that the free device limit had been reached, not the Premiere one, correct?

[Luke 42077]

@Jeepster?

[Jeepster 3]

Yes

[Luke 42077]

5 hours ago, Jeepster said:

Yes

HI, what was the solution?

[ebr 16169]

20 hours ago, Luke said:

HI, what was the solution?

 

On 11/13/2025 at 5:37 PM, Jeepster said:

I had to remove one of the devices. Five devices are allowed and I had 6. I thought I had 5.