[Need Help] Missing Thumbnails on NVIDIA Shield

[88916062 2]

I can see thumbnails on my other devices (phone, web, apple tv, android tv app, etc.) but on shield only some titles show thumbnails rest are just broken.

I have tried reinstalling the app etc. but no help.

Has anyone faced it? Any hints how to get the thumbnails?

[ebr 16169]

Hi.  Which app?  If it is the TV app then be sure you are not connecting with IPv6.  

[88916062 2]

Thanks for the response.

This is the app - https://emby.media/emby-for-nvidiashield.html

I'm not connecting it over IPv6. It's IPv4.

[ebr 16169]

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[88916062 2]

Hah. I didn't know there are multiple apps as Play Store presented me with just one when I searched.

After searching for "Emby" and "Emby for Android TV", I found there are two apps. 

I had "Emby for Android TV" installed which was the only app presented to me when I first installed it. It had broken thumbnails.

But, when I installed "Emby" app, its look and feel are is more consistent with other platforms I have been using it on. Also, it has the THUMBNAILS!!!

Thank you so much for the help!!