I had to reinstall Emby on my QNAP NAS due to an error and now have Emby Premiere. I had created a backup beforehand. However, I can't find an option under Backup & Restore to restore the backup. In this description under the link: https://emby.media/support/articles/Backup.html shows the option to perform a restore, but I can't see it. I also tried to create a new backup, but again, no restore option is displayed afterwards. Why is the option not displayed? Or, are there any other ways to restore the backup files?

Point the backup path to the /Transfer folder in the plugin setup assuming all permissions are correct, the backup should show up.

Back up and restore Emby / new installation emby Server on QNAP NAS

By kellerduell
November 3, 2025 in QNAP

https://emby.media/community/topic/143909-back-up-and-restore-emby-new-installation-emby-server-on-qnap-nas/

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Go to solution Solved by Happy2Play, November 3, 2025

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Luke 42077

Posted January 3

18 hours ago, kellerduell said:

Hello and Happy New Year!

Please excuse the delayed response. I had already removed the trailer plug-in, which resolved the issue.

I will see if I can reproduce the error and then provide the logs.

I can access the NAS where Emby is hosted directly via the console. Or I can access it in the local network via browser or app. To my knowledge, uPnP is active in the router.

HI, that would be great. Thanks !

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