Trailers Won't Play

[Barbablanca 7]

I get an error code 15 stating that the YouTube trailer can't be played. This used to work fine, so what has happened?

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Barbablanca 7]

This the latest server logembyserver.txt

[PixelWizard 7]

same problem here

[lh120503 6]

same here. works fine when accessing server directly via web browser, but on Nvidia shield get error 15. Never seen this before

[damien_c2 7]

Same error. 

[Luke 42077]

On 10/31/2025 at 9:26 PM, Barbablanca said:

This the latest server log embyserver.txt 3.44 MB · 2 downloads

HI, please try again with Emby for Android 3.5.15+. Thanks.

[Barbablanca 7]

The good news is that I re-installed Emby on my phone and trailers play fine THERE. The bad news is that trailers still don't play on my Firestick after having re-installed Emby there 

[Barbablanca 7]

Trying to play trailers from the web browser doesn't even generate an error code. It just refuses to play the trailer 

[Luke 42077]

40 minutes ago, Barbablanca said:

Trying to play trailers from the web browser doesn't even generate an error code. It just refuses to play the trailer 

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[Barbablanca 7]

This is the most recent server log . Maybe it will tell what's going on 

[Luke 42077]

3 hours ago, Barbablanca said:

This is the most recent server log . Maybe it will tell what's going on 

What Emby app did you try to play a trailer with?

[Luke 42077]

@Barbablanca?

[Barbablanca 7]

As I said before, trailers play fine with Emby for Android, but still a no go with Emby for Firetv 

[GrimReaper 4739]

3 minutes ago, Barbablanca said:

still a no go with Emby for Firetv

Install standard Android app (just "Emby" in the Amazon app store) and see how does that compare. 

[Barbablanca 7]

That's what I did. Using Emby for Android NOT Emby for FireTV

[Barbablanca 7]

Considering both versions use Android-based code, you'd wonder why one works and the other doesn't?

[GrimReaper 4739]

45 minutes ago, Barbablanca said:

Considering both versions use Android-based code, you'd wonder why one works and the other doesn't?

You can sideload beta AndroidTV app (that includes trailers fix) from here as it is currently unclear whether it'll be pushed to stable branch. @ebr

[Luke 42077]

2 hours ago, Barbablanca said:

That's what I did. Using Emby for Android NOT Emby for FireTV

What version number?

[AndreiP 33]

Please check here: 

https://emby.media/community/index.php?/topic/143899-trailers-wont-play/#comment-1486949

1. Thirst solution: use Emby for Android (not Emby for Android TV). It worked for all devices that uses Android OS. 
2. Second one (for Sansung TV), install from USB using this guide. In my case it helped. 

https://emby.media/community/index.php?/topic/31461-emby-for-samsung-smarttv-release-notes-tizen-orsay/

Does anyone knw what to do with LG TV? 

According to this post, uninstall and reinstall could help, but not always.

https://emby.media/community/index.php?/topic/142690-trailers-dont-play-any-more/

Finally, I've noticed that many Emby apps running on different platforms have-had issues with trailers. Please check if possible.

[Luke 42077]

20 hours ago, AndreiP said:

Please check here: 

https://emby.media/community/index.php?/topic/143899-trailers-wont-play/#comment-1486949

1. Thirst solution: use Emby for Android (not Emby for Android TV). It worked for all devices that uses Android OS. 
2. Second one (for Sansung TV), install from USB using this guide. In my case it helped. 

https://emby.media/community/index.php?/topic/31461-emby-for-samsung-smarttv-release-notes-tizen-orsay/

Does anyone knw what to do with LG TV? 

According to this post, uninstall and reinstall could help, but not always.

https://emby.media/community/index.php?/topic/142690-trailers-dont-play-any-more/

Finally, I've noticed that many Emby apps running on different platforms have-had issues with trailers. Please check if possible.

 

[Tsch3ns 16]

Same Problem here. Error code 15 on both of my Shield TV pro.

[Luke 42077]

1 hour ago, Tsch3ns said:

Same Problem here. Error code 15 on both of my Shield TV pro.

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[Jrod696 28]

I sideloaded the 2.1.28 version from the apk onto my Nvidia Shield and can confirm it fixed the error 15 on the trailers,

I found the link posted by @ebrin a different thread and it worked just fine.

 

[Tsch3ns 16]

On 11/21/2025 at 8:33 PM, Luke said:

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

Same problem with standard android app, but with the beta version the trailers work again.