"There was an Error Processing your Request" with v3.4.99

[nanuk 36]

Hi,
I also have a problem and getting the message "There was an error processing the request. Please try again later."
App Version: 3.5.12
Server Version: 4.9.1.80
The error message appears when navigating through top level navigation with "TV mode home screen = Horizontal" is selected.
Screenshot is attached.
Btw... same behavior on Shield and FireTV 4K

Edited October 28, 2025 by nanuk

[Luke 42077]

@nanuk

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[nanuk 36]

Here is the embyserver log in debug mode

 

embyserver.txt

[Luke 42077]

What time did the problem occur?

[nanuk 36]

I reseted the log befor I startet the emby app...

After starting I navigated through the top menu.

When navigating from left to right everything seems ok... after navigating from right to left the first time the error occurs and from now the error message appears everytime navigating through the top menu.

After the error message was shown several times i started the playback of a series episode, stopped the playback and again navigated through top menu and the message appeared again. Inside the log file I found no error that was logged so many times as the error message appeard in the gui

 

[daedalus 434]

can reproduce (the joys of a website forcefully crammed into an tv app)

 

[Luke 42077]

OK we are looking at it. Thanks.

[Luke 42077]

On 10/28/2025 at 6:10 PM, daedalus said:

can reproduce (the joys of a website forcefully crammed into an tv app)

 

The method of how the app was built has nothing to do with the error message. You could potentially get the same thing on any app, like Roku for example.

[Luke 42077]

@nanukcan you please provide the android app log?

Thanks !

[nanuk 36]

Hi Luke,
this problem seems to be fixed in the LG App 1.0.50.
Do you still need the android app log?
 

[Luke 42077]

No, all good. Thanks.