Recording plays on iOS and on HTTP but not on Emby Roku

[Luke 42077]

5 hours ago, HappyGilmour said:

Hi,

 

I set that option on with no effect on playback on Emby Roku. Thank you.

I think what you actually need to do is make sure it is off.

[speechles 2055]

7 hours ago, ebr said:

That's worth a test because I'm not sure the labeling on that option is correct at this point...

It is correct. Just verified the capabilities and rest assured it is accurately labeled that option.

The other fps option requires a RokuTV model being detected. Then it would allow all framerates across everything to limit to 30fps. This is for those low power models under 43 inches. We don't automatically apply it, but the option is exposed when a RokuTV is detected. Roku set-top-boxes and sticks both convert everything to 60fps for output. It is only very low computing power TV which would get its Roku implementation limited in this way. It is always screens under 43 inches with RokuTV.

@HappyGilmourChatGPT isn't smarter than we are. Not for a long time. Probably not even in our lifetime. It is hopelessly lost giving you all this advice that isn't solving the issue. It is having you totally re-encode the video so of course it will work. We want to know the root cause making the Roku not like the original media.

If you can supply a sample video of the original TS file and/or the Emby converted file which doesn't play on the Roku it would be excellent. You can share with GoogleDrive, OneDrive, DropBox, or something. Would be very interesting in finding the actual cause of your issue. You can share a link with me or @ebrand we can get to the bottom of what is happening. Thanks.

The reason ChatGPT isn't as smart is it hasn't coded an app. In fact I tried to get it to understand the nuances of brightscript and see if it could make something better for us. It failed miserably, wrote code that used syntax and functions not included with the Roku. It tries to mish-mosh code styles across different dialects of programming languages and just winds up being no smarter than a 5th grader. It cannot solve the worlds problems for us yet. It couldn't even generate a proper 9-patch image for me. Had to do it by hand the old school way. Same with Roku. The AI is not there yet to replace anything yet. It is actually less useful using it than just doing things yourself.

It is fun. But do not take anything it gives as output as something to seriously consider without verifying that everything it has told you is accurate. Beware of taking any advice it gives as honest, thought-out, and knowledgeable truth. It is just mostly making guesses and piece together information. It isn't as smart as we are when it comes to problem solving. Not yet. Not ever probably.

Edited December 29, 2025 by speechles

[Luke 42077]

So why isn’t the option exposed for him?

[ebr 16168]

Yeah, ChatGPT has you on a Snipe hunt.  I would stop using that  

On your built-in Roku TV is there an option to restrict all content to 30fps?  If so, can you test that?

[HappyGilmour 20]

On 12/29/2025 at 4:14 PM, speechles said:

It is correct. Just verified the capabilities and rest assured it is accurately labeled that option.

The other fps option requires a RokuTV model being detected. Then it would allow all framerates across everything to limit to 30fps. This is for those low power models under 43 inches. We don't automatically apply it, but the option is exposed when a RokuTV is detected. Roku set-top-boxes and sticks both convert everything to 60fps for output. It is only very low computing power TV which would get its Roku implementation limited in this way. It is always screens under 43 inches with RokuTV.

@HappyGilmourChatGPT isn't smarter than we are. Not for a long time. Probably not even in our lifetime. It is hopelessly lost giving you all this advice that isn't solving the issue. It is having you totally re-encode the video so of course it will work. We want to know the root cause making the Roku not like the original media.

If you can supply a sample video of the original TS file and/or the Emby converted file which doesn't play on the Roku it would be excellent. You can share with GoogleDrive, OneDrive, DropBox, or something. Would be very interesting in finding the actual cause of your issue. You can share a link with me or @ebrand we can get to the bottom of what is happening. Thanks.

The reason ChatGPT isn't as smart is it hasn't coded an app. In fact I tried to get it to understand the nuances of brightscript and see if it could make something better for us. It failed miserably, wrote code that used syntax and functions not included with the Roku. It tries to mish-mosh code styles across different dialects of programming languages and just winds up being no smarter than a 5th grader. It cannot solve the worlds problems for us yet. It couldn't even generate a proper 9-patch image for me. Had to do it by hand the old school way. Same with Roku. The AI is not there yet to replace anything yet. It is actually less useful using it than just doing things yourself.

It is fun. But do not take anything it gives as output as something to seriously consider without verifying that everything it has told you is accurate. Beware of taking any advice it gives as honest, thought-out, and knowledgeable truth. It is just mostly making guesses and piece together information. It isn't as smart as we are when it comes to problem solving. Not yet. Not ever probably.

Hi,

 

I didn’t mean to intimate that I thought ChatGPT was smarter than any of you (or me for that matter.) I’m a former programmer…now sys admin. I understand. I was just providing the 2 ffmpeg conversions as a possible starting point because one worked and one didn’t. My thinking was that it might provide a clue as to the source of the issue. 
 

Also, while the log I sent was from a Roku TV, I am experiencing the exact same issue on my Roku STB. If you need that exact model please let me know. 
 

I have a Dropbox account. Let me check and see if I can use that. Not sure of the size limits. Either way I will find a way to send you the original file. 
 

Thank you all for the help!

[HappyGilmour 20]

On 12/29/2025 at 2:07 PM, Luke said:

I think what you actually need to do is make sure it is off.

Hi,

 

It was off by default. Tried it with it turned on and no joy. Now it is set back.

[ebr 16168]

On 12/30/2025 at 9:25 AM, ebr said:

On your built-in Roku TV is there an option to restrict all content to 30fps?  If so, can you test that?

 

[HappyGilmour 20]

28 minutes ago, ebr said:

 

Hi,

 

Sorry no, there is no such option. Thanks!

[HappyGilmour 20]

Hi,

I sent a link to Speechles in a DM for the video. I didn't think it was appropriate to share to the entire forum. Thank you again for the help.

[speechles 2055]

1 hour ago, HappyGilmour said:

Hi,

I sent a link to Speechles in a DM for the video. I didn't think it was appropriate to share to the entire forum. Thank you again for the help.

Thank you for the link. Downloading now. I should have time this afternoon to discover what is going on with this video and why it isn't playing. I will post back in this thread with what I've found. Thanks again for the sample.

[speechles 2055]

@HappyGilmourThank you very much for the sample. Have narrowed this down. Have the answer to the playback issue. We should be able to update the device profile to detect this automatically. You shouldn't have to do anything special for it to playback after that. Apologies this was even as issue.

[HappyGilmour 20]

22 hours ago, speechles said:

@HappyGilmourThank you very much for the sample. Have narrowed this down. Have the answer to the playback issue. We should be able to update the device profile to detect this automatically. You shouldn't have to do anything special for it to playback after that. Apologies this was even as issue.

Thank you SO much! I will test it when I get home tonight!

[ebr 16168]

15 hours ago, HappyGilmour said:

Thank you SO much! I will test it when I get home tonight!

Hi.  The app is going to have to be updated first.

[HappyGilmour 20]

1 hour ago, ebr said:

Hi.  The app is going to have to be updated first.

Yeah I saw there was no update last night. I will be patient. Thank you! 

[HappyGilmour 20]

On 1/2/2026 at 9:18 AM, ebr said:

Hi.  The app is going to have to be updated first.

Hi. Is there an ETA on this update? Thank you.

[ebr 16168]

If I recall correctly, @speechlesmay have been a bit ambitious on what he thought could be detected in this case...

[HappyGilmour 20]

19 minutes ago, ebr said:

If I recall correctly, @speechlesmay have been a bit ambitious on what he thought could be detected in this case...

Oh? The last I heard when he saw the logs he saw what the issue was. If that isn't the case then I'm glad I re-upped the issue. Please let me know what you need from me. Thanks!

[speechles 2055]

On 2/13/2026 at 6:16 AM, ebr said:

If I recall correctly, @speechlesmay have been a bit ambitious on what he thought could be detected in this case...

We can detect it. The issue isn't in the detection.

The issue arises when trying to build the capabilities profile to pass to the server so it understands that limitation. I need to get together with @Luketo get this solved as this may require some updates to the server core to get certain fields exposed that are required to do this. It is on our issue tracker. It will get addressed eventually.

Edited Saturday at 04:37 PM by speechles

[HappyGilmour 20]

On 2/14/2026 at 11:36 AM, speechles said:

We can detect it. The issue isn't in the detection.

The issue arises when trying to build the capabilities profile to pass to the server so it understands that limitation. I need to get together with @Luketo get this solved as this may require some updates to the server core to get certain fields exposed that are required to do this. It is on our issue tracker. It will get addressed eventually.

Thank you all for your efforts.