Emby Server on Nvidia Shield Keeps Crashing

[Shakey4 3]

Hi I hope someone can help.

I have the emby server on my 2019 Nvidia Shield TV Pro.

I have the Emby app on my android phone and Google home TV. 

Whenever I press play on a film the Emby server crashes/shutdown on the Nvidia Shield. 

I've watched this in realtime having the Emby server screen open and it just crashed back to the Nvidia Shield home screen even when the theme music starts playing.

Any ideas or help would be much appreciated.

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Shakey4 3]

4 hours ago, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

Hi thanks

 

Here are the logs, not sure if I need to restart the server once I selected 'yes' to enable debug logging:-

 

 

embyserver.txt hardware_detection-63897070175.txt embyserver-63897070162.txt

[Luke 42077]

What other software is installed on the Shield?

[Shakey4 3]

I have Plex, that seems to work okay

All the other apps like netflix, Amazon prime, YouTube etc

[Luke 42077]

32 minutes ago, Shakey4 said:

I have Plex, that seems to work okay

 

You could try removing that. 

It is likely that the OS is killing the server app to reduce resource consumption on the device. Removing other apps is something that can help with this.

[Shakey4 3]

Thank you I'll try this and report back

[Shakey4 3]

I've uninstalled the Plex server and rebooted the Shield and still having the same issue

[Shakey4 3]

Also I quickly tested remotely using the website at work and it played okay however when doing the same with my android phone it again caused the server to crash 

[Luke 42077]

OK we are looking into it. Thanks.

[Shakey4 3]

Thank you 

[alan_finn 2]

Yea I am having the same issue. Constant crashing

[Dan11 2]

I am in same boat.  Got a new gaming laptop,  and it ran great on that.  Tried it on shield,  and it wouldn't keep running. Will purchase lifetime and kill plex if it can run smoothly off my shield. 

[Shakey4 3]

Has there been any update on this, thanks

[Luke 42077]

7 hours ago, Shakey4 said:

Has there been any update on this, thanks

HI, we are still looking at it. Thanks.

[Shakey4 3]

Thank you 

[Sohato 0]

>Hello !

Is Crashs with Server on NvidiaShield have been resolve with the Emby Server 4.9.3 Released ?

 

Thanks for all your work ^^.

[Neminem 1515]

@Sohato Devs will need logs.