Metadata refresh issues

[DarinM 11]

Today I updated my server from Rocky Linux 8 to 10.  I backed up the data files from /var/lib/emby/data and then wiped the drive and reinstalled.  I've completed the install and set up hardware encoding.  It's all working well.  I put the data files back in place and while the settings are all proper and all there, the metadata is not. I probably did something wrong there.

So, I've been going to each library and telling it to refresh the metadata.  It seems to do it part way.. I can go into the library and the poster pics are all there.. But, if I choose a video, the cast & crew pics are not.  I have to refresh metadata from there and then it refreshes.  I really don't want to have to do that for all the items I have.  Is there an easy way to force it to do all of them?

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[DarinM 11]

I think I found the problem in the logs.. This error is from a metadata update:

Here's the error:
 

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2025-10-19 09:06:13.967 Info ImageService-0HNGF1R5J3E4A:0000000A: http/1.1 Response 404 to ‌‍‍192.168.1.40‌. Time: 18ms. GET http://‌‍‍192.168.1.10‌:8096/emby/Items/342262/Images/Primary?maxHeight=300&maxWidth=200&tag=81e67744d82d684b2efb5bc7b04b0628&quality=90.
2025-10-19 09:06:13.967 Info HttpClient: GET https://artworks.thetvdb.com/banners/v4/season/2140583/posters/6807e7c318aa1.jpg
2025-10-19 09:06:13.967 Error ImageService-0HNGF1R5J3E47:0000000E: Error processing request
        *** Error Report ***
        Version: 4.9.1.80
        Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-rpm_{version}_x86_64.rpm
        Operating system: Linux version 6.12.0-55.39.1.el10_0.x86_64 (mockbuild@iad1-prod-build001.bld.equ.rockylinux.org) (gcc (GCC) 14.2.1 20250110 (Red Hat 14.2.1-7), GNU ld
        OS/Process: x64/x64
        Framework: .NET 8.0.11
        Runtime: opt/emby-server/system/System.Private.CoreLib.dll
        Processor count: 12
        Data path: /var/lib/emby
        Application path: /opt/emby-server/system
        System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path '/var/lib/emby/metadata/people/a/Ashley Padilla-tmdb-2426004/folder.jpg'.
           at Interop.ThrowExceptionForIoErrno(ErrorInfo errorInfo, String path, Boolean isDirError)
           at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, UnixFileMode openPermissions, Int64& fileLength, UnixFileMode& filePermissions, Boolean failForSymlink, Boolean& wasSymlink, Func`4 createOpenException)
           at System.IO.FileSystem.CopyFile(String sourceFullPath, String destFullPath, Boolean overwrite)
           at Emby.Server.Implementations.IO.ManagedFileSystem.CopyFile(String source, String target, Boolean overwrite)
           at Emby.Drawing.Skia.SkiaEncoder.GetTempFile(String path, Boolean isError)
           at Emby.Drawing.Skia.SkiaEncoder.GetSKFileStream(String path)
           at Emby.Drawing.Skia.SkiaEncoder.EncodeImage(String inputPath, String outputPath, Boolean autoOrient, Nullable`1 orientation, Int32 quality, ImageProcessingOptions options, ImageFormat selectedOutputFormat)
           at Emby.Drawing.ImageProcessor.ProcessImage(ImageProcessingOptions options, CancellationToken cancellationToken)
           at Emby.Api.Images.ImageService.GetImage(ImageRequest request, Int64 itemId, BaseItem item, Boolean isHeadRequest)
           at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
           at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
           at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, RestPath restPath, String urlString, String localPath, String contentTypeInPath, CancellationToken cancellationToken)
        Source: System.Private.CoreLib
        TargetSite: Void ThrowExceptionForIoErrno(ErrorInfo, System.String, Boolean)
        Path: /var/lib/emby/metadata/people/a/Ashley Padilla-tmdb-2426004/folder.jpg

2025-10-19 09:06:13.967 Info ImageService-0HNGF1R5J3E47:0000000E: http/1.1 Response 404 to ‌‍‍192.168.1.40‌. Time: 17ms. GET http://‌‍‍192.168.1.10‌:8096/emby/Items/342264/Images/Primary?maxHeight=300&maxWidth=200&tag=2b4d8b934aa0ac858bc300666b3c866d&quality=90.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

There were lots of these in the logs for various people.  I did looking in the filesystem and those files are not there even though the software seems to think it should be there.

embyserver.txt

[Luke 42077]

HI, did you follow the procedure here?

Backup & Restore

[DarinM 11]

Yeah.. Thats where I went wrong.. I didn't use the restore function.   I copied the *.db files from the backup into /var/lib/emby/data.

What do I need to do? Remove each library and re-create it?

[Luke 42077]

Do you not have the original folders anymore?

[DarinM 11]

I don't.. 

[Luke 42077]

OK then yes refreshing metadata or removing and re adding libraries should do it.

[DarinM 11]

Ok. Thanks.  Only have myself to blame for that.

[Luke 42077]

Please let us know how things go. Personally I would just refresh metadata.

[DarinM 11]

I'm having remove and recreate each library and then scan the media.. Refreshing metadata is not refreshing things.. It's giving me that error I pasted above.  I'm almost done rebuilding it all.

[DarinM 11]

On 10/20/2025 at 2:18 PM, Luke said:

Please let us know how things go. Personally I would just refresh metadata.

Just a quick note that I've got everything working again.. I was even able to get my HD Homerun Flex 4K working and have DVR events recording.. Thanks for the help!