Titles super slow to load on AppleTV app

[WhiteStig 2]

Any update or solution for this.  I have the same issue.

[Luke 42077]

@WhiteStig

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[WhiteStig 2]

When I attempt to load videos that will actually play it takes over 30 seconds to load the screen with the name of the movie, the graphics, etc.

 

It seems the tvOS side of this product is not ready for prime time.  I am getting a better experience with the LG app built into the television.

 

[Luke 42077]

42 minutes ago, WhiteStig said:

When I attempt to load videos that will actually play it takes over 30 seconds to load the screen with the name of the movie, the graphics, etc.

 

It seems the tvOS side of this product is not ready for prime time.  I am getting a better experience with the LG app built into the television.

 

Hi there, can you please provide the information that I requested above? Thanks.

[WhiteStig 2]

About 20 seconds to load the page for the movie

embyserver10172025 .txt

[Davey's 37]

Maybe this isn't the right topic.

What stands out in the latest stable version is:

- the long boot time; the blue wheel keeps spinning for a very long time before I see my dashboard overview.

- Yesterday, my girlfriend was looking up something in Emby on her Android, and I started Emby on my LG TV. At that moment, her Emby stopped responding.

[Luke 42077]

On 10/17/2025 at 1:34 PM, WhiteStig said:

About 20 seconds to load the page for the movie

embyserver10172025 .txt 288.74 kB · 3 downloads

@WhiteStigwhat time did the problem occur? I don't see any  apple tv activity in this log file. thanks !

[WhiteStig 2]

Probably here?

2025-10-17 13:25:21.378 Info LibraryService-0HNGC9U5TJ82H:00000001: http/1.1 Response 500 to host2. Time: 9ms. GET http://192.168.1.61:8096/emby/Items/111340/Similar?userId=91ebf8f74d044ac49f64aac2604c5e7e&ImageTypeLimit=1&fields=BasicSyncInfo,CanDelete,PrimaryImageAspectRatio,ProductionYear,Status,EndDate&limit=12&includeItemTypes=Program&GroupProgramsBySeries=true&EnableTotalRecordCount=false&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=7F3746E1-E5E0-42D2-9C3E-B6B339A420B9&X-Emby-Client-Version=2.0.0 (4)&X-Emby-Token=x_secret6_x. 
2025-10-17 13:25:21.379 Info SqliteItemRepository: Interrupt query due to cancellation.

[Luke 42077]

7 hours ago, WhiteStig said:

Probably here?

2025-10-17 13:25:21.378 Info LibraryService-0HNGC9U5TJ82H:00000001: http/1.1 Response 500 to host2. Time: 9ms. GET http://192.168.1.61:8096/emby/Items/111340/Similar?userId=91ebf8f74d044ac49f64aac2604c5e7e&ImageTypeLimit=1&fields=BasicSyncInfo,CanDelete,PrimaryImageAspectRatio,ProductionYear,Status,EndDate&limit=12&includeItemTypes=Program&GroupProgramsBySeries=true&EnableTotalRecordCount=false&X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=7F3746E1-E5E0-42D2-9C3E-B6B339A420B9&X-Emby-Client-Version=2.0.0 (4)&X-Emby-Token=x_secret6_x. 
2025-10-17 13:25:21.379 Info SqliteItemRepository: Interrupt query due to cancellation.

It looks like you have a live tv guide refresh and a library scan going at that exact same time. Perhaps that is the reason?

[WhiteStig 2]

I don’t think that is it. It is consistent.  

[Luke 42077]

16 hours ago, WhiteStig said:

I don’t think that is it. It is consistent.  

Can you please provide an alternative log example? Thanks !

[WhiteStig 2]

Tried to load a movie twice around 22:36 ET.  Takes about 15-20 seconds each time

embyserver110720252236.txt

[Luke 42077]

OK we are looking into this. Thanks.

[mandjou 2]

Any update on this ? I'm having exactly the same problem and sorry, it's very annoying.
One side remark, this only happens for libraries with the content type movie.
For all the other libraries (content type) like Music, Music Videos, Home Videos & Photos the screen with the name of the movie, the graphics, etc. are almost instantly shown.

Edited December 6, 2025 by mandjou

[mandjou 2]

One other thing to add, this all applies for Apple TV only, on a web browser on the same network everything works perfectly.
Apple TV and PC are both connect to the same network switch, so no WiFi involved.

[mandjou 2]

Everything seems to be working again, at least on my end. Not sure for user WhiteStig though.
I haven't touched anything, and I checked to make sure no scheduled tasks were clogging things up earlier.
Looks like Emby did something 'under the hood' to fix itself over night.

[Luke 42077]

Thanks for following up.

[WhiteStig 2]

On 12/7/2025 at 5:03 AM, mandjou said:

Everything seems to be working again, at least on my end. Not sure for user WhiteStig though.
I haven't touched anything, and I checked to make sure no scheduled tasks were clogging things up earlier.
Looks like Emby did something 'under the hood' to fix itself over night.

No improvement on my end. 

[Luke 42077]

2 hours ago, WhiteStig said:

No improvement on my end. 

OK we are still looking at it. Thanks.

[Luke 42077]

Hi, has Emby for Apple TV 2.0.3 helped?

[WhiteStig 2]

On 12/29/2025 at 6:38 PM, Luke said:

Hi, has Emby for Apple TV 2.0.3 helped?

I’ve only tested a few titles but it seems way better. I think you also fixed the issue I was having with titles completely erring out instead of loading.