Installing on EX2 Ultra timing out

[noinch 2]

Hi. Trying to install EMBY Server (most recent release) on my EX2 Ultra (latest firmware, 5.31.108). I start the process, and all I get is a box that says Updating. It eventually times out and returns me to the login page.

Have tried:

• emby-server-western_digital_ex2_ultra_os5_4.9.1.80_arm.bin
• emby-server-western_digital_ex2_ultra_os5_4.9.1.36_arm.bin
• emby-server-western_digital_ex2_ultra_os5_4.7.14.0_arm.bin

Have restarted the EX2 Ultra.

Is there something I'm missing?

Thanks!

[Luke 42077]

Quote

I start the process, and all I get is a box that says Updating. It eventually times out and returns me to the login page.

Hi, can you please show screenshots of this? Thanks !

[noinch 2]

It's this until it times out and returns to the login page.

[Luke 42077]

@sa2000are you able to install?

[sa2000 673]

My WD NAS is a MyCloudPR4100 and there is no issue with the install

I had a WD EX2 Ultra user before have issues because the drive path was set to "/mnt/HD/HD_b2/" and not "/mnt/HD/HD_a2" 

If you can enable ssh on the NAS and use PuTTY and see what setup log files have been created  and what the drive paths are

When you login with the sshd username into the NAS, get the output from "df" and see how the main HD path is setup - see if it is "/mnt/HD/HD_a2"

Go through the install for 4.9.1.80 using "emby-server-western_digital_ex2_ultra_os5_4.9.1.80_arm.bin" 

Does it say it detected an earlier version?

When it hangs and you are sure it is hung and not slow, go back to the ssh session and get this log file

/tmp/embyserver.log

you can do 

cat /tmp/embyserver.log

or use WinSCP to download it 

next, lets is see what files exist in this folder by doing an "ls -ail"

cd /mnt/HD/HD_a2/Nas_Prog/embyserver
ls -ail

 

[noinch 2]

Quote

"Awww, come on guys, it's so simple. Maybe you need a refresher course. It's all ball bearings nowadays!

I'll Google all of that and give it a shot lol

[Luke 42077]

 Please keep us posted. Thanks

[noinch 2]

19 hours ago, sa2000 said:

If you can enable ssh on the NAS and use PuTTY and see what setup log files have been created  and what the drive paths are

When you login with the sshd username into the NAS, get the output from "df" and see how the main HD path is setup - see if it is "/mnt/HD/HD_a2"

Can't log in. PuTTY screen doesn't show I've typed my pw. I've tried copy/paste. Access denied.

Have no idea how to "get the output from 'df' and see how the main HD path is setup - see if it is '/mnt/HD/HD_a2'." Why does tech support assume everyone has the same knowledge?

 

19 hours ago, sa2000 said:

Does it say it detected an earlier version?

Not sure how this could be possible, as I've never installed EMBY Server on this device.

 

19 hours ago, sa2000 said:

When it hangs and you are sure it is hung and not slow, go back to the ssh session and get this log file

/tmp/embyserver.log

you can do 

cat /tmp/embyserver.log

or use WinSCP to download it 

next, lets is see what files exist in this folder by doing an "ls -ail"

cd /mnt/HD/HD_a2/Nas_Prog/embyserver
ls -ail

Have no idea how to do any of this. This might as well be lorem ipsum. Why does tech support assume everyone has the same knowledge?

Awww, come on guys, it's so simple. Maybe you need a refresher course. It's all ball bearings nowadays!

Edited October 10, 2025 by noinch
Added login details

[noinch 2]

I'm figuring it out.

The main HD path is "/mnt/HD/HD_a2"

 

And this is where I'm stuck. I assume "Go through the install for 4.9.1.80 using "emby-server-western_digital_ex2_ultra_os5_4.9.1.80_arm.bin"" means to install it using KiTTY (PuTTY sux)? But I have no clue how to do that.

Edited October 10, 2025 by noinch

[sa2000 673]

38 minutes ago, noinch said:

"" means to install it using KiTTY (PuTTY sux)?

No

Just the load the WD Dashboard and login with the admin account for the NAS

Then select Apps

Click on Emby Server below Installed App - i assume you have an existing old version installed

and then toggle "Run App" to the off position to make sure it is stopped

then click on "Install An App Manually" and install the 4.9.1.80 binary package

 

[noinch 2]

I've always run it from a Windows machine. That machine crapped out on me, so I'm trying to install it on my NAS and it fails.

[noinch 2]

No log file named embyserver.log

No directory called embyserver.

[noinch 2]

Okay... apologies. I did some more digging and it looks like I did install it 4 years ago. I have no idea why given that I've run it on a Windows machine since forever.

What's the next step from here?

It doesn't show up in my Installed Apps list, so do I just relocate the emby folder above?

[sa2000 673]

I was not aware this is your first install on the NAS

4 minutes ago, noinch said:

No log file named embyserver.log

Is this after going through the NAS dashboard / Install an App manually 

 

 

1 minute ago, noinch said:

It doesn't show up in my Installed Apps list, so do I just relocate the emby folder above?

Try renaming the two emby folders showing

[sa2000 673]

and on the WD label on the NAS - does the Part Number start with "WDBVBZ" ?

 

[noinch 2]

2 hours ago, sa2000 said:

WDBVBZ

Yes

[noinch 2]

I renamed those directories, rebooted the NAS, waited several hours, and tried to install again. Same result: Updating... then timed out

[sa2000 673]

and is it still the case that there is no file named "embyserver.log" under "/tmp" ?

I have looked at the contents of the file "emby-server-western_digital_ex2_ultra_os5_4.9.1.80_arm.bin" and using 7-zip I managed to see the contents of the "emby-server-western_digital_ex2_ultra_os5_4.9.1.80_arm" using 7-zip again and all the files there should be copied to the "/mnt/HD/HD_a2/Nas_Prog/embyserver/" directory by WD when installing manually

Is the "/mnt/HD/HD_a2/Nas_Prog/" directory still not showing an embyserver directory?

Can you copy out these files and zip and send me the zip by Private Message

/usr/local/config/config.xml
/usr/local/config/app_update.xml
/usr/local/config/system.conf

you could download the binary file again in case there was an issue with that download

 

[sa2000 673]

and if you can also include these in the zip that you send me

/var/log/kern.log
/var/log/kern.log.1
 

and sorry to go on ... are you able to install any other program using the manual install method for the NAS ? Not sure what you can try with

 

[noinch 2]

No embyserver.log under tmp

The /mnt/HD/HD_a2/Nas_Prog/ directory still isn't showing an embyserver directory

Check yer DMs

The word emby does not appear in any of the files you requested

[sa2000 673]

Thank You

The provided files and information given above confirms:

This is definitely a WD MyCloudEX2Ultra running on OS5 - version 5.31.108.0920.2025 and there is over 800 Gb free on the disk. The amount of free space on /tmp and /var/log is comparable to that for my MuCloudPR4100. 

There is no evidence of any system issue and no evidence now of any installed emby server package

And you are not getting this error, which indicates that the binary file is the right one for your EX2 Ultra NAS

I am at a loss as to what to suggest. I do not have a WD EX2 Ultra to try it on.

You can try the following

rename the downloaded file "emby-server-western_digital_ex2_ultra_os5_4.9.1.80_arm.bin" and download it again from https://emby.media/western-digital-server.html

Try one more time to manually install it

If that fails the same way, see if you can manually install other apps 

If the issue is specific to the Emby Server install of "emby-server-western_digital_ex2_ultra_os5_4.9.1.80_arm.bin", try the latest beta which is now 4.9.2.3 and see if it is getting stuck the same way

If all fail, I will see if someone has a WD EX2 Ultra 

 

[sa2000 673]

sorry there is another directory to check

cd /var/www
ls -ail

is there an embyserver directory

 

[noinch 2]

Nope

[noinch 2]

7 hours ago, sa2000 said:

try the latest beta which is now 4.9.2.3 and see if it is getting stuck the same way

It also gets stuck the same way

7 hours ago, sa2000 said:

rename the downloaded file "emby-server-western_digital_ex2_ultra_os5_4.9.1.80_arm.bin" and download it again from https://emby.media/western-digital-server.html

Try one more time to manually install it

Did this already. Nope

Tried manually installing a different app... nope

[sa2000 673]

11 hours ago, noinch said:

Tried manually installing a different app... nope

you did not try ? or it did not work?

I need to establish if manual install of an app woks on the NAS