Refreach Metadata

[Canaletto 3]

Hello,

It seems that in the latest version, when you try to refresh the metadata, it only reads the .nfo files without searching for metadata providers, regardless of the configured order (TVDB or TMDB, for example).

The logs seem to indicate that it doesn't go any further than the .nfo files present.

I wonder if this is due to version 4.9.1.80, because it seems to me that it worked before.

Do you confirm that TVDB requires (or does not require) an API key?

Thank you for your response.

 

[GrimReaper 4739]

Check in your library settings that meta-providers are still enabled (in case they got disabled upon update) - if they are, try unticking/ticking them back, nad repeat metadata refresh. 

[Canaletto 3]

I did that and also reversed the priorities without success.

[GrimReaper 4739]

What library meta-providers you have enabled and in what order? You can also post server log upon trying to refresh metadata 

How to Report a Problem

 

[Canaletto 3]

 

TVDB or TMDB in both orders, enabled, disabled in any combination...

 

2025-10-07 15:58:56.153 Info App: Refresh metadata requested on 558389
2025-10-07 15:58:56.153 Info ItemRefreshService-0HNG5KUHU8NAS:00000063: http/2 Response 204 to host2. Time: 1ms. POST https://host1:8443/emby/Items/558389/Refresh?Recursive=true&ImageRefreshMode=FullRefresh&MetadataRefreshMode=FullRefresh&ReplaceAllImages=false&ReplaceThumbnailImages=false&ReplaceAllMetadata=true&X-Emby-Client=Emby Web&X-Emby-Device-Name=Brave Windows&X-Emby-Device-Id=8cc338f3-624a-40a9-ab0f-fa77864eaaba&X-Emby-Client-Version=4.9.1.80&X-Emby-Token=x_secret3_x&X-Emby-Language=en-gb.
2025-10-07 15:58:56.204 Info ProviderManager: RefreshItem Start: 558389 Season K:\Series.Box\Series HD\The Morning Show\Season 04
2025-10-07 15:58:56.282 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\ffprobe.exe -i file:"K:\Series.Box\Series HD\The Morning Show\Season 04\The Morning Show - S04E01 - Mon Empire Romain.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2025-10-07 15:58:56.417 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 0
2025-10-07 15:58:56.451 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\ffprobe.exe -i file:"K:\Series.Box\Series HD\The Morning Show\Season 04\The Morning Show - S04E02 - La Révolution Sera Télévisée.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2025-10-07 15:58:56.513 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 0
2025-10-07 15:58:56.536 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\ffprobe.exe -i file:"K:\Series.Box\Series HD\The Morning Show\Season 04\The Morning Show - S04E03 - Le Point Critique.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2025-10-07 15:58:56.602 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 0
2025-10-07 15:58:56.615 Info ProviderManager: RefreshItem Complete: 558389 Season K:\Series.Box\Series HD\The Morning Show\Season 04
2025-10-07 15:59:02.458 Info SessionsService-0HNG5KUHU8NDR:00000003: http/1.1 POST http://localhost:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzcyLjAuMzYyNi4xMjEgU2FmYXJpLzUzNy4zNnwxNTU1NDU0MTU0NzYy&X-Emby-Client-Version=4.9.1.80&X-Emby-Token=x_secret2_x&X-Emby-Language=en-gb&reqformat=json. Source Ip: ::1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36
2025-10-07 15:59:02.460 Info SessionsService-0HNG5KUHU8NDR:00000003: http/1.1 Response 204 to ::1. Time: 2ms. POST http://localhost:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome Windows&X-Emby-Device-Id=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzcyLjAuMzYyNi4xMjEgU2FmYXJpLzUzNy4zNnwxNTU1NDU0MTU0NzYy&X-Emby-Client-Version=4.9.1.80&X-Emby-Token=x_secret2_x&X-Emby-Language=en-gb&reqformat=json.

 

[Happy2Play 9780]

With no provider attempts in the log it still suggest they are not enabled on the library.

[Canaletto 3]

And yet they are enabled. I even reinstalled the plugins without success...

[Luke 42077]

HI, can you please show a screenshot of your library options?

[Canaletto 3]

Yes ! 

 

[Luke 42077]

@CanalettoHi, can you please try refreshing metadata on something again, and then attach the complete emby server log file?

Also have you checked the metadata editor to make sure that metadata isn't locked?

[Canaletto 3]

On 10/9/2025 at 12:42 AM, Luke said:

Also have you checked the metadata editor to make sure that metadata isn't locked?

In fact, some series have been locked. Why only some, I don't know, and I haven't been able to find any logic behind it. And I'm not entirely sure that it's related to the latest update.

embyserver.txt

[Luke 42077]

Hi, they are locked because you locked them and forgot that you did that, or something else wrote the nfo file with the lock option applied.

 Does that help?

[Canaletto 3]

Non, je n'ai jamais rien verrouillé intentionnellement et je suis le seul administrateur. L'important est de trouver l'origine du problème.

Merci

Edited November 4, 2025 by Canaletto