Emby Server on Nvidia Shield

[dmarshl 0]

The installation is stuck on the "Preferred language" screen. I choose "English United States", click NEXT and the blue buffer circle just keeps spinning. I am unable to progress to the next screen. I have tried uninstalling/reinstalling the server, but this does not fix the problem. The apk is version 4.9.1.80 for Shield, downloaded from the Emby website. When installing the apk, a message appears announcing that this version was for an older version of Android and is missing certain privacy features. I chose to continue installation despite the privacy risk.

Can anyone help me solve this issue? 

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[dmarshl 0]

Thanks for the prompt response, Luke. There are no files at all in the com.emby.embyserver directory, hence no logs. I tried a full uninstall/reinstall and got past the language screen to the "Create your first User" screen. I filled out the fields correctly but when I select NEXT, the button turns dark and the blue buffering circle starts again.

[Luke 42077]

Hi, there is always a log file. If the server was unable to create a log file, then it wouldn't be able to start at all. What did you use to try and locate it?

[dmarshl 0]

Hi Luke, I used Total Commander (from Windows) to look at the Android directory located on the USB hard drive attached to the Shield. But I'm not sure that was the right place to look. Should I be looking at the Shield's internal storage?

[Neminem 1515]

Try with WinSCP 

WinSCP :: Official Site :: Download

Find paths here 

Edited October 8, 2025 by Neminem

[Luke 42077]

9 hours ago, dmarshl said:

Hi Luke, I used Total Commander (from Windows) to look at the Android directory located on the USB hard drive attached to the Shield. But I'm not sure that was the right place to look. Should I be looking at the Shield's internal storage?

What android directory did you find? 

[dmarshl 0]

Hi Luke, your help to solve this is much appreciated.

These are the directories I found: 

On the attached USB hard drive: \Android\data\com.emby.embyserver\files\ which is empty
On the Shield's internal storage: I can navigate to Shield/Android/Data using CxFile Exporer but I don't have permissions to open it.

When I tried installing the server, I used TVBro as the browser.

Where is the server typically installed on Shield?

Thanks. 

[Luke 42077]

2 hours ago, dmarshl said:

Hi Luke, your help to solve this is much appreciated.

These are the directories I found: 

On the attached USB hard drive: \Android\data\com.emby.embyserver\files\ which is empty
On the Shield's internal storage: I can navigate to Shield/Android/Data using CxFile Exporer but I don't have permissions to open it.

When I tried installing the server, I used TVBro as the browser.

Where is the server typically installed on Shield?

Thanks. 

The path you want to find is the data folder displayed in the screenshot above Neminem. Getting to the data folder is more important than the install files because under the data folder is where the logs are. I believe you can get there with the google files app.

[dmarshl 0]

Thanks, Luke. Is the data folder you need stored in Shield/Android/Data directory? If yes, since I don't have permissions, will the Google files app bypass the restriction and open the directory?

[Luke 42077]

Last I tried it prompts you to grant permission 

[dmarshl 0]

Thanks again, Luke. Unfortunately, Google Files was unable to grant permission. See attached screenshot. I've tried CxFile Explorer, TVBro, and Solid Explorer, all with the same result. Seems I'm stuck between a rock and a hard place. 

Are there any other suggestions for solving this?

[Luke 42077]

Hi @dmarshldid you figure anything out?

[dmarshl 0]

Hi Luke, thanks for following up. I've made some progress getting to the log files. I finally found a file manager that was able to access the shield/android/data folder (screen shots attached). Now I have to find a way to copy them out of that folder so I can send them to you, as I assume you need to read them.

[Luke 42077]

Looks promising !

[dmarshl 0]

Do you want me to send you any/all of them for review in order to help solve the issue?

[Luke 42077]

HI, yes the embyserver ones. thanks,.

[dmarshl 0]

Hi Luke, Sorry for the long silence. I finally found a way to copy some embyserver log files (see attached). Let me know if you see anything that can explain my issue. There were a lot of log files, so I picked a few to start with. Let me know if you need more info.

Thanks, for your help with this.

embyserver-63897190464.txt embyserver-63897307924.txt embyserver-63897452030.txt embyserver-63898182404.txt

[dmarshl 0]

Hi Luke,

  Just checking in to see if you've had a chance to review the Emby server files that I attached in my November 20th post?

Thanks.

[Luke 42077]

HI, we are looking into it. Thanks.