Emby Android TV app not sign in at all

[colorstmg 0]

I've installed the Emby Android TV app on my TOX3 TV box. The first time I opened it, the app launched successfully but displayed a message saying "Update Emby Server." Despite the message, the app worked fine until I closed it. However, when I tried reopening it, the app got stuck on the loading screen and eventually crashed.

I'm currently using Emby Server version 4.9.1.80.

Interestingly, the regular Emby for Android app works perfectly on the same TV box.

I’ve tested the Android TV app on multiple devices—including Nvidia Shield, Xiaomi TV Box (1st gen), and various Android TVs—and all of them show the same issue. The app launches once, then fails to open again. Given that this happens across different hardware, it seems unlikely to be a device-specific problem.

I’ve searched through the forums for a solution but haven’t found a reliable fix. It’s been over a week now, and the issue persists.

Could we please get a proper fix for the Emby Android TV app? This seems to be a widespread issue affecting many users.

[ebr 16330]

9 hours ago, colorstmg said:

Interestingly, the regular Emby for Android app works perfectly on the same TV box.

Hi.  Why not just continue to use that app?

9 hours ago, colorstmg said:

Could we please get a proper fix for the Emby Android TV app? This seems to be a widespread issue affecting many users.

Yours is the first report I've seen... 

[colorstmg 0]

is this known issue on android tv app that got stuck on the loading screen and eventually crashed from second time onwards? 

I can use the the working version until reported issue get fixed. many of the users might using android version instead of Android TV version, may be that the reason it was unreported.

 

[ebr 16330]

1 hour ago, colorstmg said:

is this known issue on android tv app that got stuck on the loading screen and eventually crashed from second time onwards? 

No, this is not a known issue. Yours is the only report I've seen.  I would suggest continuing to use the standard app though as that is going to be getting the updates going forward.

[colorstmg 0]

I recently reinstalled Emby for Android TV because I now use stereo speakers, and the “Downmix to Stereo” option is only available in the Android TV version of the app. The regular Android version doesn’t include this option, so I’m using the Android TV build again.
While testing, I noticed a consistent issue with the Android TV app related to login behavior:
•     On the very first sign‑in, the app shows a message saying the server is “incompatible server version,” but it still logs in and works normally.
•     However, after closing and reopening the app, it gets stuck on the loading screen and never finishes loading.
After extensive testing, I found that this only happens when the startup behavior is set to either:
•     Automatically login as this user, or
•     Remember last user
In these two cases, the app will not open again unless I clear the app data.
If I set the startup behavior to Show Login Screen, the app works perfectly every time. It prompts for the username and password on each launch, and the app loads normally without getting stuck.
Based on this behavior, it seems like there’s a bug in the automatic login or token handling process when the app initially reports an “incompatible server.” The manual login path works fine, but the auto‑login options cause the app to hang on startup.

This looks like a small but reproducible bug that should be fixable.

login 

[GrimReaper 4886]

4 minutes ago, colorstmg said:

This looks like a small but reproducible bug that should be fixable.

As @ebralready stated:

On 10/6/2025 at 6:06 PM, ebr said:

Yours is the first report I've seen

 

On 10/7/2025 at 5:42 PM, ebr said:

Yours is the only report I've seen

I've also never encountered that - nor saw it reported - and I do roam the forums quite a bit, so it might not be as easily reproducible. I have zero issues with either Remembering last user (which is how I always have AndroidTV set up) or Automatically logging as this user (just tested). 

What are your current sever and app versions? 

 

[colorstmg 0]

I faced same issue with multiple android TV boxes including mine and friends. SInce my AV receiver gone faulty i was forced to use android TV version to get the "downmix to stereo"

Android TV version:  2.1.23g

Server : 4.9.3.0

[GrimReaper 4886]

15 minutes ago, colorstmg said:

Android TV version:  2.1.23g

Try sideloading latest beta from here and see if it makes a difference (though I suspect it won't):

Edit: Have you ever sent in-app logs, to try to trace where's that initial error coming from in the first place? 

Quote

Emby for Android TV/Fire TV and Emby for Roku Logs

These apps have the option to send an app log to us electronically.  You enter the settings page and turn on the "Debug Options".  Now there will be a new tile on your home page settings row (or menu option on the user menu at the top) labelled "Send Log".  Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

How to Report a Problem

Edited 10 hours ago by GrimReaper
Append

[colorstmg 0]

I’ll give this beta version a try. However, sending logs from within the app won’t work once the bug occurs—the app gets stuck on the loading screen. If you can provide the location of the log files, I can retrieve them manually using the Xplore file manager.

[GrimReaper 4886]

1 minute ago, colorstmg said:

However, sending logs from within the app won’t work once the bug occurs

I was referring to:

On 10/6/2025 at 8:59 AM, colorstmg said:

first time I opened it, the app launched successfully but displayed a message saying "Update Emby Server."

You mean that one's not coming up any more? 

[colorstmg 0]

There is message. the message is now became "Incomapatible server Version". I can post the snapshot once back in home.

[ebr 16330]

Please do this:

Send the log right after the successful login.  To be sure you can do this multiple times (because you have to turn on the debug option) set your login behavior to show login screen the first time you are in.

Do you have a proxy of any sort?  My suspicion is something is interfering with the app communication to the server.

[colorstmg 0]

I’ve just sent the log after the issue occurred. I was using a domain name that couldflare proxied, but it seems that either the domain name itself or the direct IP:8920 as the server address is causing the same problem. My username in Emby is “colors.”

 

Edited 1 hour ago by colorstmg

[ebr 16330]

3 hours ago, ebr said:

Do you have a proxy of any sort? 

Your log is full of websocket errors because that connection is being refused.  Whatever is causing that is likely what is interfering with the version check and the auto login.

You said you can login so can you please try sending the app log after a successful login?