Emby not loading on Roku

[GothsterC 50]

Hello,

  I searched the forum and found situations similar to mine but not quite so I thought I would start a new topic.  I have a Roku 3 device.  It's been working fine and after finishing up a viewing, I logged out.  This is in the log: 2025-10-03 22:47:15.433 Debug SessionManager: Removing active session DeviceName: RecRoomRoku ReportedDeviceId: 083dee1a-e885-58e1-8679-3b5cfb30bbf8 DeviceId: 134

Then after a while I came back to watch something else and as soon as I clicked on Emby, I would get the logo followed by Welcome to Emby, then it just goes back to the main Roku app screen.  I tried this over and over without luck.  I also tried restarting the Roku box both with the interface and by unplugging it.  Nothing helped.  I reinstalled the app.  That didn't help.  I removed the Roku box from the Devices list in the Emby server.  Still get the same behavior.

I have the latest Emby server fully updated with latest plug-ins running on Windows.  The Roku box has the latest updates and same with the Roku app.  These loading attempts are not showing up in the Emby server logs.  I also have no trouble loading other apps on that box such as YouTube and Netflix.  I also have no trouble loading Emby on other devices like on my web browser or phone. 

One more data point: I'm running 4.1 build 49.  Also the Roku Emby app (same version) is running on my Hisense RokuTV without problems.  So it appears only to be the Roku 3.  Did something get messed up when I logged out or when I removed the device from the Emby server?

Any ideas?

Edited October 4, 2025 by GothsterC
More info

[demonGeek 8]

Same thing here. Roku 3 with latest updates and latest (Linux) Emby server. Tried factory resetting the Roku and restarting the Emby server with no luck.

I removed the Roku device from the server expecting to be asked to reconnect/authenticate but app still crashes back to the Roku Home screen and the Roku device does not reappear in the server 'Devices'.

[emoxxxkid 2]

I'm getting this same thing too.  It was working on both my Roku 2 and my Roku 3 yesterday just fine.  Got home tonight and went to watch some stuff off the server and it immediately crashes when trying to load into the "Welcome to Emby" screen.  I don't see anything in my logs in Emby so I don't think it's even hitting the server before the crash.  This is happening on both devices.  I've tried everything that the others above me have tried (restarting, rebooting router, rebooting this computer where the server is, uninstall/reinstall of Emby on Roku, etc...), but the same issue.  This seems like a global issue with older Roku models perhaps.  I don't see that there was an update to the Roku device (last was in July).  Not sure when the latest Roku Emby app was released and updated, but maybe that's the issue with the older models?

I do have a newer Roku (Roku Express) and that connects without any issue.

[blackpenguins 2]

Registered to say same problem here. Also Roku 3. Also build 49. It worked Monday. Something is clearly wrong with the Emby app and this version of Roku. I tried factory resetting the Roku, but still nothing.

App starts up, says Emby logo. Then "Welcome to Emby" and crashes back to the home.

 

Honestly Roku has sucked for a while now. Laggy, full of ads, tracking your apps, now they have forced arbitration and brick your machine if you don't comply. This might be an opportunity to jump ship to something better.

Edited October 4, 2025 by blackpenguins

[Luke 42077]

Hi guys, apologies for the disruption. We are looking into this. Thanks.

[Striek 3]

Can confirm.

It was working when we started watching a movie at 8:15PM EST. It was not working at 10:30PM. Latest version installed, Server reinstalled and Roku app reinstalled, everything power cycled. Still nothing.

It just opens up, a spinny disk appears for a second, and then it crashes back to the Roku home screen. The server is otherwise working normally and functions on all other devices, just not the Roku.

Correction: it was an older version, I'd upgraded but not restarted. Upgraded now.

Edited October 4, 2025 by Striek

[Striek 3]

I cannot edit my previous post.

I can confirm that the server is not contacted - no traffic is coming from the Roku app to the server at all.

There was no update, no network configuration changes, and both the Roku app and the server are local to the house. It just... stopped working. What on Earth would cause this?

Edited October 4, 2025 by Striek

[BobF 1]

Exact same issue as described. Thanks to Grok for getting me here or I would have been in Roku Repose Mode for who knows how long. Tried all the same fixes, same result. Fingers crossed for Roku engineering. Waiting patiently.

[brfage 1]

Just wanted to chime in, looks like Luke and team are on it but here's some more data if this helps.   I have five Roku 3's in the house and none of them will load the emby app anymore, they all did this fine about 4 hours ago.  Now, as others have reported the EMBY app just keeps crashing (won't even stay loaded to show the "add a server manually" option just crashes as others have said back to main roku app screen).  Though Android devices (tablet and phone) and the samsung tv emby app all work fine.

Once this Roku 3 issue happened and rebooting etc didn't fix it, I immediately went to my server and saw it was saying that the new EMBY version had been updated and it needed me to restart (was on 4.8.11.0, the update of course  to 4.9.1.80 but the dashboard hadn't updated the rev to the new version yet)  this all on a windows 7 x64 machine.  So I thought ok maybe an issue with the update, so restarted 3 times and now everything displayed 4.9.1.80 and Still Samsung TV EMBY App worked and android phones but still not working on the Roku 3 EMBY app. 

I rolled back the EMBY server to a full clean backup I made a week ago and turned off auto updates and still everything works fine on 4.8.11.0 fine except the Roku 3 EMBY APP.  So something happened (an update?) to either the Roku 3 or the Emby app on the Roku 3?   Hopefully the EMBY team can track down what happened soon as this has crippled my media streaming capability.  I would like to check out the new version 4.9.1.80 since it doesn't look like that's was causing the Roku 3 issue but I'm going to wait until things get back to just being at a functional status once more.

[Derkington 14]

Logging same issue for Roku Streambar.  Emby Version is 4.1 build 49.

Edited October 4, 2025 by Derkington

[GaryG 5]

I posted the same issue ROKU forum.

 

[sun2008050 0]

电视上安装兼容性不好，手机端、电脑端可以播放歌曲格式，电视端不能播放，直接闪退，卡死

[GaryG 5]

12 minutes ago, sun2008050 said:

电视上安装兼容性不好，手机端、电脑端可以播放歌曲格式，电视端不能播放，直接闪退，卡死

Translation: "The compatibility of the TV is not good. The mobile phone and computer can play the song format, but the TV cannot play it. It will directly crash or freeze."

Edited October 4, 2025 by GaryG

[TheGraysons 0]

Same here, Both Stream Bar and Stream Bar Pro keep crashing when opening the app.

here is the kicker, the Two Roku TVs in my kids rooms work fine.

 

All Roku's are on 14.6.

Samsung TVs, Sony TVs, PC app, android app work fine

[Cyberbob2021 13]

Same here, Roku sound bar, 4.9.1.80 restarted emby after an update, now stream bar wont work, click flicks up flicks back to roku menu.  seems ok on the ruko express & on my phone 

My streambar is also upto date. 

 

[Cyberbob2021 13]

UPDATE

The emby app, is no longer on the home screen on any device all roku, even the mothers inlaws has vanished, if i search i can find app and run it,  but its missing from roku home screen now 

[Luke 42077]

Hi guys. We’ve got this resolved and will be submitting an update to Roku ASAP. Thank you all.

[GaryG 5]

Thanks for the quick turnaround on this. I installed Emby Beta, it fixed the issue.

[Conroy 0]

6 minutes ago, Luke said:

Hi guys. We’ve got this resolved and will be submitting an update to Roku ASAP. Thank you all.

Thanks! I just discovered this issue also - I tested using Embys windows stable and beta version and it wasnt anything to do with that so assumed it was Rokus branch issue.

[Cyberbob2021 13]

Thanks,

My way around it, is to search for the app, says its installed, open app, it works, on the temp express I just plugged in,  Not on the stream bar though still atm, 

[tigerman325 1]

Same: 

• Roku OS 14.6 (on streambar)

  Emby Roku app v4.1 build 49

  Server v4.9.1.80 on Windows 11

  Crash before login, no server log entries

 

Sorry. I see now that a fix is already getting pushed out. Thanks.

Edited October 5, 2025 by tigerman325

[Edrock200 53]

7 hours ago, Luke said:

Hi guys. We’ve got this resolved and will be submitting an update to Roku ASAP. Thank you all.

Generally speaking how long is the turn around historically between submitting and app and it getting published to the Roku store?

[Cyberbob2021 13]

6 hours ago, Edrock200 said:

Generally speaking how long is the turn around historically between submitting and app and it getting published to the Roku store?

Glad you asked that, as for the mother in-law its impossible to get on on, without the shortcut to it, I'm hoping pretty quick to be honest.  

[PZaas 0]

Same here, Streambar Pro.  Emby works on all other devices, macs, Bravia tv, Android phones.

[ebr 16169]

4 hours ago, Cyberbob2021 said:

Glad you asked that, as for the mother in-law its impossible to get on on, without the shortcut to it, I'm hoping pretty quick to be honest.  

Hi.  Please check your PMs on this forum.  I sent you a message yesterday.