Unable to Log In

[WilliamtheBard 0]

Hello! First post here,

I have a DSS220+ on which I just updated my HDDs. I transferred all my media files over and reinstalled emby. When I try to load the emby server, it's saying my login isn't legit. When I click "forgot password" it says it's creating a file on my server, but I cannot find the file for the life of me. So for right now, I'm totally unable to access emby on any device, curious if anyone can tell me how to do a reset on emby without logging in, or if there is a default password I should be trying. Thanks!

[Neminem 1518]

@WilliamtheBardSee if this helps

Admin Password Reset | Emby Documentation

Synology NAS | Emby Documentation

Edited October 4, 2025 by Neminem

[WilliamtheBard 0]

15 hours ago, Neminem said:

@WilliamtheBardSee if this helps

Admin Password Reset | Emby Documentation

Synology NAS | Emby Documentation

I did that, but its saying it saved to a directory that doesn't exist on my NAS

[Luke 42077]

2 hours ago, WilliamtheBard said:

I did that, but its saying it saved to a directory that doesn't exist on my NAS

Hi, what makes you think the directory doesn't exist? Have you taken a look at: Emby Server Data Folder

[WilliamtheBard 0]

3 hours ago, Luke said:

Hi, what makes you think the directory doesn't exist? Have you taken a look at: Emby Server Data Folder

Ahhh, I wasn't seeing it as I didn't know I need to go through a terminal connection. I'm still learning about how to use everything on my server, and my linux/cmd line judo is a bit rusty. I was able to view the file and get the password reset, thank you so much!

[Luke 42077]

Thanks for following up !

[VIDE08 2]

I had the same issue once — you can reset it by deleting the “users.db” file in the Emby program data folder and restarting the server. That’ll let you set up a new admin login from scratch.