Media Libary Wiped after Scan Library / Update Metadata

[turtlebirb 0]

So, I am not sure how this happened, but after asking Emby to rescan my library files and update metadata (I was trying to figure out how to get it to disentangle three albums it had mashed together into one album for some reason), I found that all but four of the music folders in my music library had disappeared. There was nothing in the recycling bin indicating deleted files, so I checked for deleted files using file recovery software and sure enough, there's my entire library, much of it in an unrecoverable state. I am currently attempting to recover what I can, but this is a pretty strange (and very disheartening) outcome. I don't imagine that anyone will be able to help with the file recovery, but I think it's important to report a bug of this severity, even if it only occurs very infrequently.

[Abobader 3464]

Hello turtlebirb,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

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Emby Team

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[turtlebirb 0]

Here you go! Not sure which of them is the relevant one, but those are all of the logs from that day (not including the hardware detection logs, which I can also include if you need them)

embyserver-63895027876.txtembyserver-63895026523.txtembyserver-63895024092.txt

[Happy2Play 9780]

@Lukewas there a change to CollapseVideoFolders/CollapseSingleItemFolders causing all these library rests?

[Luke 42077]

3 hours ago, Happy2Play said:

@Lukewas there a change to CollapseVideoFolders/CollapseSingleItemFolders causing all these library rests?

Hi, apparently so. We'll have to look into why.

[Luke 42077]

@turtlebirbare you still having an issue with this?

[turtlebirb 0]

I haven't exactly trusted Emby to handle my music library after this, so I haven't been using it for that, nor have I asked it to update any metadata or manually rescan the library. Not exactly the kind of bug I'm keen to replicate on my own data. Was the QA team able to replicate the bug?

[Luke 42077]

Yes I see what happened. When you used the web interface to delete the playlist bcr.m3u, the delete operation went up an extra level when it shouldn't have. We will get that corrected in a maintenance release. Thanks.

[Luke 42077]

For what it's worth though, when you delete, the paths that will be deleted are calculated ahead of time and displayed to you as a safeguard. This is not a justification but just a mention as it's important to always double check that.