Movies not playing on all devices

[dfajar2 2]

This is a tricky one (I think). I have multiple types of devices I use with my Emby Synology server DS220+. The problem that I have faced a few times is that a movie plays only on certain devices. 

I have a couple of examples. I have a movie that plays well on Roku and the Samsung TV app, but when I try to stream it in my mini iPad, the app crash and closes. '

Another case is that I have another one that plays well on all, but not on my Roku. When I try to play it on Roku, the movie get's stuck with a 13% progress when trying to open it

Why does this  happen? Is there a way to minimize these errors?

Does the device I use to watch limits what movies it can stream?

Thanks

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[dfajar2 2]

I'm attaching the log file. Here are both cases with the timestamps

Case 1. Not playing on  roku app - 2025-09-30 16:20:57.280

Case 2. Not playing on mini iPad - 2025-09-30 16:17:15.983 

 

 

embyserver (1).txt

[dfajar2 2]

59 minutes ago, dfajar2 said:

I'm attaching the log file. Here are both cases with the timestamps

server http://192.168.68.71:8096/

Case 1. Not playing on  roku app - 2025-09-30 16:20:57.280

Case 2. Not playing on mini iPad - 2025-09-30 16:17:15.983 

 

 

embyserver (1).txt 810.47 kB · 0 downloads

 

[Luke 42077]

Hi, is the problem just with this one file?

[dfajar2 2]

So far yes, these two files, one that doesn't play on Roku app and another file that doesn't play in the iPad. 

[Luke 42077]

HI, is this only with certain files?

[dfajar2 2]

Yes. If I run them through Handbrake using Fast 1080p30 Settings they can be reproduced in all devices. It's so confusing. 

[Luke 42077]

Sounds like something in those files that the players can’t cope with. How were they originally authored?

[Luke 42077]

@dfajar2?