Another no video problem

[njf 4]

I'm not sure whether the log was sent from the app so I attach it here.

I have tried playing multiple videos on my Razr 50 Ultra (2024). I get sound only - no video at all. The screen goes black while playing. I do not have that problem on my Samsung S25.

If the log was sent, it was sent at about 9am EDT (8am EST) and the user name was Paty.

Please help.

Norman

emby_android_1759063439893.txt

[Luke 42077]

Hi there, please attach the emby server log as well. Thanks.

[njf 4]

Are these what you need?

embyserver-63894700803.txt ffmpeg-transcode-df2782f3-e5ac-4ec2-924e-9cc57478b9de_1.txt

[Luke 42077]

@njf

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.