Weird Apple OS issue...no compatible streams available.

[MurdocL67SC 1]

I searched the forums.  I saw some older posts similar to this issue.  I didn't see a solid "fix" unless I missed it.

I have the lifetime license.  I have run the server for about 3 years. It's networked through a Cisco Catalyst 1300 managed switch & Cisco Aironet AP.  No hardware or firmware updates have changed in the last 60 days.

I got this error last week on my iPhone 13 Pro on iOS 18 and have been trying to figure it out.  I try on Cellular and Wi-Fi with the same result.  I upgraded to iOS 26 last night and same thing.  I ran a test today streaming the same TV series episode simultaneously on 3 of my Windows 11 PC's, 2 of my Windows 10 PC's, my kids Android tablet and my Fire Stick.  No playback warning.  I try to play it on the iPhone and I get that playback error (no compatible streams).  I rebooted the server, performed windows updates, updated Emby, rescanned my library, rescanned meta data.  Still....won't stream on the iPhone.

I am not sure what gives other than the obvious Apple hardware/software glitch.  I'm stumped.

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[DarkStar1977 119]

On 9/18/2025 at 8:33 PM, MurdocL67SC said:

I searched the forums.  I saw some older posts similar to this issue.  I didn't see a solid "fix" unless I missed it.

I have the lifetime license.  I have run the server for about 3 years. It's networked through a Cisco Catalyst 1300 managed switch & Cisco Aironet AP.  No hardware or firmware updates have changed in the last 60 days.

I got this error last week on my iPhone 13 Pro on iOS 18 and have been trying to figure it out.  I try on Cellular and Wi-Fi with the same result.  I upgraded to iOS 26 last night and same thing.  I ran a test today streaming the same TV series episode simultaneously on 3 of my Windows 11 PC's, 2 of my Windows 10 PC's, my kids Android tablet and my Fire Stick.  No playback warning.  I try to play it on the iPhone and I get that playback error (no compatible streams).  I rebooted the server, performed windows updates, updated Emby, rescanned my library, rescanned meta data.  Still....won't stream on the iPhone.

I am not sure what gives other than the obvious Apple hardware/software glitch.  I'm stumped.

Stupid question: Did you try to close Emby app on iphone and reopen it again ?

It happened to me sometimes, not just with no compatible streams, even sometimes says server cannot be reached, and the solution is close the emby app on the phone ( go to open aps swipe up emby app) and reopen it again ...

Hope this helps.

[guunter 49]

On 9/18/2025 at 11:33 AM, MurdocL67SC said:

I searched the forums.  I saw some older posts similar to this issue.  I didn't see a solid "fix" unless I missed it.

I have the lifetime license.  I have run the server for about 3 years. It's networked through a Cisco Catalyst 1300 managed switch & Cisco Aironet AP.  No hardware or firmware updates have changed in the last 60 days.

I got this error last week on my iPhone 13 Pro on iOS 18 and have been trying to figure it out.  I try on Cellular and Wi-Fi with the same result.  I upgraded to iOS 26 last night and same thing.  I ran a test today streaming the same TV series episode simultaneously on 3 of my Windows 11 PC's, 2 of my Windows 10 PC's, my kids Android tablet and my Fire Stick.  No playback warning.  I try to play it on the iPhone and I get that playback error (no compatible streams).  I rebooted the server, performed windows updates, updated Emby, rescanned my library, rescanned meta data.  Still....won't stream on the iPhone.

I am not sure what gives other than the obvious Apple hardware/software glitch.  I'm stumped.

Did you double check permissions on your iPhone for emby app? 

[Luke 42077]

@MurdocL67SC?

[Biomorph 6]

On 23/09/2025 at 10:41, guunter said:

Did you double check permissions on your iPhone for emby app? 

I'll add that I too was seeing an issue on two Apple devices and was preparing a log file top submit here, saw this comment and had a look. A setting on iOS for 'Local Network' access under Emby permissions was off, turned this on for both devices and now the issue is gone.

[Luke 42077]

Thanks for following up !