Emby work some days and than I can't connect to server

[Taglia74 5]

I have a lot of trouble to connect to my server from outside home. Anytime it work, it work for some days and than without any evident causes it stop to work the comunication. So I need to come back to home, use the internal wifi with my mobile device, and after this operation it start to work again from outside home. This is crazy things! It is sufficient connect one time the mobile phone to internal wifi net to reabilitate the comunication with server from outside home.

Also the emby connect doesn't work.

I have to say that most of the time Emby are not usable because doesn't connect to server. .....if the developer may find out an easy way to manage connection from out of home it will be very needed from user like me that are not an IT wizar

 

 

[Abobader 3464]

Hello Taglia74,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Taglia74 5]

Please find here the log.

This afternoon same procedure. I come back to home.....from the car (by mobile) Emby doesen't work. As soon at home I connect my mobile to home network and emby start to work. After that I go out from home and it keep to work also out of home network.

 

embyserver.txt

[ebr 16169]

Hi.  Is it possible your public IP address is changing?

[Taglia74 5]

5 minutes ago, ebr said:

Hi.  Is it possible your public IP address is changing?

As I konow, at home I shoul have static ip.

How may I check it? 

If yoy ipothesis is right why connecting at home network fix automaticaly the problem? 

[brothom 177]

15 hours ago, Taglia74 said:

As I konow, at home I shoul have static ip.

How may I check it? 

If yoy ipothesis is right why connecting at home network fix automaticaly the problem? 

This actually sounds a lot like an issue I sometimes have, but in my case it has nothing to do with Emby.

Could you share with us what your Emby server is running? Is it Linux or Windows? Desktop or laptop or NAS? 

[Taglia74 5]

Emby server run on laptop with windows 10 OS

[brothom 177]

47 minutes ago, Taglia74 said:

Emby server run on laptop with windows 10 OS

As it happens, I also have this issue on a server running on Windows 10 (Professional).

Next time you can't connect to your server, can you check if the laptop can actually use the internet by going to a website or browsing YouTube or something like that?

My server also has issues that when it's running for about a day, the network connection will become slower and slower with time until it's only a couple of bits per seconds. Usually just unplugging network cable (it's a wired server) works for me. Apparently this is something that is a known issue, especially with Intel network adapters running on Windows 10 machines that are on for longer times.

A fix might be to disable all power saving settings for your network adapter.
Here's a guide on how to disable those settings: https://support.windwardsoftware.com/support/solutions/articles/66000487622-disable-power-saving-and-power-options-in-windows.

With any luck that should be enough.

If it's not, let us know.

[Taglia74 5]

5 hours ago, brothom said:

As it happens, I also have this issue on a server running on Windows 10 (Professional).

Next time you can't connect to your server, can you check if the laptop can actually use the internet by going to a website or browsing YouTube or something like that?

My server also has issues that when it's running for about a day, the network connection will become slower and slower with time until it's only a couple of bits per seconds. Usually just unplugging network cable (it's a wired server) works for me. Apparently this is something that is a known issue, especially with Intel network adapters running on Windows 10 machines that are on for longer times.

A fix might be to disable all power saving settings for your network adapter.
Here's a guide on how to disable those settings: https://support.windwardsoftware.com/support/solutions/articles/66000487622-disable-power-saving-and-power-options-in-windows.

With any luck that should be enough.

If it's not, let us know.

Thanks for your suggestion. The power saving are jet disabled and the laptop work without battery (only by cabled power cord).....

.....one things that I have noticed (maybe it is not influencing) is that there was a bottom right icon that indicate windows update and the necessary to pc restart after upddate....but the pc was running without any other issue and it goes on web without problem also with this icon. Anyway now I've istalled the update and restarted pc and of conseguence Emby server......let see what happen

[brothom 177]

On 18/09/2025 at 20:01, Taglia74 said:

Thanks for your suggestion. The power saving are jet disabled and the laptop work without battery (only by cabled power cord).....

The power saving settings for Windows itself are different than the power settings for the network adapter. They're two systems that can have their own settings so I would recommend taking a look at the settings of the network adapter (driver) as well.

On 18/09/2025 at 20:01, Taglia74 said:

Anyway now I've istalled the update and restarted pc and of conseguence Emby server......let see what happen

Keep us posted if you need any further help!

[Luke 42077]

@Taglia74were you able to connect?

[Taglia74 5]

49 minutes ago, Luke said:

@Taglia74were you able to connect?

Yes now it work. I write here if it will be stop again. 

[Taglia74 5]

Hi, as happened in the past it pass some days after that the connection fall down. Also today I was out of home and I can't connect. As soon I arrived at home I connect my mobile by home wifi to home network and and Emby start to work....after that I go out and Emby still continue to work also out of home network.....same behaviour....I don't know what to do.....it is random behaviour.....it happen that it work for 10 days or for 2 days and after that without any visible cause it stop......and as soon I connect emby with home internal network it start again also from outside.

 

embyserver.txt

embyserver-63895046400.txt embyserver-63894960000.txt

Edited October 3, 2025 by Taglia74

[Luke 42077]

@Taglia74did you find out if your public IP address is changing or not?

[pgriffith 88]

4 hours ago, Luke said:

@Taglia74did you find out if your public IP address is changing or not?

I wouldn't imagine his IP is changing, otherwise he would have to reconfigure his mobile client every time he's away from home with the new IP address.

Taglia74, have you tried any other service remotely other than Emby to see if it's only Emby or the whole PC?

Maybe try enabling Remote Desktop on your PC and try to connect to that externally, (be sure to port forward 3389 on your router) for this to work. I assume you have the right port (8096 default) for Emby port forwarded as well in your router, best to do manual a Port Forward instead of letting uPNP handle it.

If then you can connect to RDP but not Emby you know it's Emby related and not connection related, it it's both, then you have a connectivity problem.

Edited October 11, 2025 by pgriffith

[ebr 16169]

On 10/11/2025 at 4:44 AM, pgriffith said:

I wouldn't imagine his IP is changing, otherwise he would have to reconfigure his mobile client every time he's away from home

That's pretty much what he says is happening...

[AmericanMike 17]

Hey folks.  I had this issue in the past when I had repurposed a laptop to run as a server while I upgraded by permanent server.  I as well checked all those settings numerous times on the network card.  I watched while I used the app on my phone and it "awakened" the laptop like it was a Wake on Lan setting.  Drove me nuts and I switched from the LAN port to WiFi and I ran for 3 days with no issue before I got my upgrade back on line.

Never did understand what was putting it to sleep but definitely was the laptop.

[Taglia74 5]

On 10/11/2025 at 11:44 AM, pgriffith said:

I wouldn't imagine his IP is changing, otherwise he would have to reconfigure his mobile client every time he's away from home with the new IP address.

Taglia74, have you tried any other service remotely other than Emby to see if it's only Emby or the whole PC?

Maybe try enabling Remote Desktop on your PC and try to connect to that externally, (be sure to port forward 3389 on your router) for this to work. I assume you have the right port (8096 default) for Emby port forwarded as well in your router, best to do manual a Port Forward instead of letting uPNP handle it.

If then you can connect to RDP but not Emby you know it's Emby related and not connection related, it it's both, then you have a connectivity problem.

Hi, sorry for late in answer. I notice that on 18 October my ip connection change as you suppose. This morning I wrote to my internet provider supplier to check if it is possible to do something about it. This explain why it happen. When I'm at home and I connect by home net I suppose that the Emby app automaticaly update the ip so that when I go out again it keep working till next provider ip changing happen. 

If my internet supplier answer me that it is not possible ti fix ip is it there a work aroud to this problem?

thanks

Edited October 20, 2025 by Taglia74

[pgriffith 88]

Yes, you can get yourself a free DNS.

You can also generally get a fixed IP from your internet provider, but that is nearly always a paid service and is often sometime only available on business plans.

I recommend duckdns.org, been using it for years myself. Depending on what router you own, you can setup duckdns in it so whenever your IP changes it notifies the duckdns servers so when you use the duckdns supplied address it knows what your IP is. If your router can't do it you can run a small app that runs on your PC/server and keeps your IP up to date that way.

So you would set up an address like taglia74.duckdns.org. Then you would use this address instead of your IP to connect.

There's many other free DNS services too, your choice.

Edited October 20, 2025 by pgriffith

[Taglia74 5]

2 hours ago, pgriffith said:

Yes, you can get yourself a free DNS.

You can also generally get a fixed IP from your internet provider, but that is nearly always a paid service and is often sometime only available on business plans.

I recommend duckdns.org, been using it for years myself. Depending on what router you own, you can setup duckdns in it so whenever your IP changes it notifies the duckdns servers so when you use the duckdns supplied address it knows what your IP is. If your router can't do it you can run a small app that runs on your PC/server and keeps your IP up to date that way.

So you would set up an address like taglia74.duckdns.org. Then you would use this address instead of your IP to connect.

There's many other free DNS services too, your choice.

Thanks about your indication. I have a fritx router, but onestly I have difficult to undesteand what you suggest.....I'm not skilled in network setting......is it there a procedure for a ignorant like me to read and understeand?

Thanks.

[Taglia74 5]

Fritz router sorry. Other question. Is it a way to connect from out of home to emby without know the IP home address (to use anytime IP change)?

Edited October 20, 2025 by Taglia74

[Luke 42077]

3 minutes ago, Taglia74 said:

Fritz router sorry. Other question. Is it a way to connect from out of home to emby without know the IP home address (to use anytime IP change)?

Hi, our Emby Connect feature can help with that:

Emby Connect

 however nothing is as seamless as setting up a ddns.

[Taglia74 5]

6 minutes ago, Luke said:

Hi, our Emby Connect feature can help with that:

Emby Connect

 however nothing is as seamless as setting up a ddns.

Thanks, so next time my home IP change I will try to use Emby Connect, but if I remember weel I've just tryed by my mobile in the past when it was happen without success.....anyway I try again next time my IP change and I will give you a feedback

Do you have also a link to a procedure to set a ddns that I can read to understeand how to do that? Thanks a lot. Best regards

[Taglia74 5]

16 minutes ago, Luke said:

Hi, our Emby Connect feature can help with that:

Emby Connect

 however nothing is as seamless as setting up a ddns.

Hi I'have just try to check if it work from outside and it doesn't work because IP is changed. I've opened an emby app and no emby connect option is available (first option is old IP, second is "aggiungi server" and it ask for IP and no emby connect option is available).....Do I need to istall on my android mobile phone a different emby app?