Random Server Disconnects "Server Connection Refused Error"

[dbush1031 0]

I have an Asustor AS3302T on ADM Version 4.3.3 and in the last 3 or 4 months Emby server seems to crash every week.  It is random so I am not able to pinpoint a particular day or time. I started a debugging log finally to see what could be going on. All other apps on the NAS have no issues just this application.  I am seeing this error in the log. Any suggestion on what can be done to fix this. 

 

2025-09-15 15:03:04.326 Info Main: Application path: /volume1/.@plugins/AppCentral/emby-server/system/EmbyServer.dll
2025-09-15 15:03:05.081 Info NetworkManager: Adding event handler for NetworkChange.NetworkAddressChanged
2025-09-15 15:03:06.112 Info App: Setting default culture to en-US
2025-09-15 15:03:06.184 Info Main: Emby Server 4.9.0.70
    Command line: /volume1/.@plugins/AppCentral/emby-server/system/EmbyServer.dll -programdata /home/emby -ffdetect /usr/local/AppCentral/emby-server/bin/ffdetect -ffmpeg /usr/local/AppCentral/emby-server/bin/ffmpeg -ffprobe /usr/local/AppCentral/emby-server/bin/ffprobe -pidfile /var/run/emby-server.pid -defaultdirectory /volume1/Public -updatepackage emby-server-asustor_{version}_arm64.apk -noautorunwebapp
    Operating system: Linux version 4.9.119 (root@sw1-dailybuild) (gcc version 7.4.0 (crosstool-NG 1.24.0) ) #1 SMP PREEMPT Wed Aug 13 00:11:41 CST 2025
    OS/Process: arm64/arm64
    Framework: .NET 8.0.11
    Runtime: volume1/.@plugins/AppCentral/emby-server/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /home/emby
    Application path: /volume1/.@plugins/AppCentral/emby-server/system
2025-09-15 15:03:06.184 Info Main: Logs path: /home/emby/logs
2025-09-15 15:03:06.184 Info Main: Cache path: /home/emby/cache
2025-09-15 15:03:06.185 Info Main: Internal metadata path: /home/emby/metadata
2025-09-15 15:03:06.185 Info Main: DefaultThreadCurrentCulture: en-US
2025-09-15 15:03:06.185 Info Main: DefaultThreadCurrentUICulture: en-US
2025-09-15 15:03:06.185 Info Main: DefaultThreadCurrentUICulture: en-US
2025-09-15 15:03:06.201 Info Main: Server Friendly Name: ‌House‌
2025-09-15 15:03:06.236 Info Main: Local time: 9/15/2025 3:03:06 PM -06:00
2025-09-15 15:03:06.238 Info Main: PID file: /var/run/emby-server.pid
2025-09-15 15:03:06.370 Error Main: Error writing pid file: /var/run/emby-server.pid
    *** Error Report ***
    Version: 4.9.0.70
    Command line: /volume1/.@plugins/AppCentral/emby-server/system/EmbyServer.dll -programdata /home/emby -ffdetect /usr/local/AppCentral/emby-server/bin/ffdetect -ffmpeg /usr/local/AppCentral/emby-server/bin/ffmpeg -ffprobe /usr/local/AppCentral/emby-server/bin/ffprobe -pidfile /var/run/emby-server.pid -defaultdirectory /volume1/Public -updatepackage emby-server-asustor_{version}_arm64.apk -noautorunwebapp
    Operating system: Linux version 4.9.119 (root@sw1-dailybuild) (gcc version 7.4.0 (crosstool-NG 1.24.0) ) #1 SMP PREEMPT Wed Aug 13 00:11:41 CST 2025
    OS/Process: arm64/arm64
    Framework: .NET 8.0.11
    Runtime: volume1/.@plugins/AppCentral/emby-server/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /home/emby
    Application path: /volume1/.@plugins/AppCentral/emby-server/system
    System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/var/run/emby-server.pid' is denied.
     ---> System.IO.IOException: Permission denied
       --- End of inner exception stack trace ---
       at Interop.ThrowExceptionForIoErrno(ErrorInfo errorInfo, String path, Boolean isDirError)
       at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String path, OpenFlags flags, Int32 mode, Boolean failForSymlink, Boolean& wasSymlink, Func`4 createOpenException)
       at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, UnixFileMode openPermissions, Int64& fileLength, UnixFileMode& filePermissions, Boolean failForSymlink, Boolean& wasSymlink, Func`4 createOpenException)
       at System.IO.File.WriteToFile(String path, FileMode mode, String contents, Encoding encoding)
       at Emby.Server.Implementations.IO.ManagedFileSystem.WriteAllText(String path, String text)
       at EmbyServer.HostedService.WritePidFileIfNeeded(IFileSystem fileSystem, ILogger logger, StartupOptions options)
    Source: System.Private.CoreLib
    TargetSite: Void ThrowExceptionForIoErrno(ErrorInfo, System.String, Boolean)
    InnerException: System.IO.IOException: Permission denied
    Source: 
    TargetSite: 
 

[Happy2Play 9780]

I guess first question would be why are you on an old beta?  A lot has changed in over 30 versions.

But full server logs will be needed as I have seen this "emby-server.pid' is denied." in a lot of these nas logs.

[dbush1031 0]

Just installed whatever was in the AppCentral for Asustor. This is the most current version on the AppCentral, which is what I am using.  

[Happy2Play 9780]

Guess all the betas do not get pushed to the App Central.

Emby Server for Asustor NAS - Emby

Releases · MediaBrowser/Emby.Releases

 

[Luke 42077]

Hi there, please attach the complete emby server log file. Thanks.

[dbush1031 0]

embyserver (1).txt

[dbush1031 0]

It crashed again. Here is the most updated log file.  I am not sure what to look for. 

embyserver (2).txt

[Luke 42077]

What exactly do you mean by crashed? How are you defining that?

[dbush1031 0]

When going to the web page I get "Server Connection Refused" and when opening the app on my phone or tablet I get the message that I am unable to connect to server.  The only way to get it working again is to restart the service.  All apps on the NAS are working fine; however, Emby crashes at least once a week if not more. 

[visproduction 315]

Related?
https://www.truenas.com/community/threads/my-nas-keeps-losing-all-network-connectivity-nothing-on-local-console.56333/

Quote

An IP address conflict would do that. Is the server set to a static IP address? Have you configured your DHCP server to not give out that address to something else? If something else is using that IP address, it won't be working either.

 

[dbush1031 0]

I can access the server and other apps just fine on the NAS. It is just Emby that is not accessible sometimes. 

[dbush1031 0]

I did add a DHCP reservation for my NAS in the router. Will see if that improves anything.  It happens at least once a week.  Question; is there any benefit to giving Emby its own separate IP address than the NAS?

[Luke 42077]

On 9/19/2025 at 9:18 AM, dbush1031 said:

I did add a DHCP reservation for my NAS in the router. Will see if that improves anything.  It happens at least once a week.  Question; is there any benefit to giving Emby its own separate IP address than the NAS?

Hi  @dbush1031 Emby is software installed on your NAS. It is not a network device on your local network. Therefore you can't really "give Emby it's own IP address". It simply uses the address of the machine that it is installed on.

Does that answer your question?

[dbush1031 0]

We were watching something on Emby and during the show it stopped working. Shut down what we were watching and went to the home page and at the bottom said that it could not connect to the server.  This is really getting annoying to have to deal with each week. This file generated about the time it happened. 

 

embyserver-63894049210.txt

[visproduction 315]

Linux rights to directory not setup correctly?

Happens 6 times in server.txt

line 902
 

Quote

2025-09-20 20:12:17.786 Error ProviderManager: UnauthorizedAccessException: Emby Server is being denied write access to /volume1/Download/Transmission/complete/radarr/The Naked Gun (2025) 720p WEBRip-LAMA/clearlogo.png. Please check your file permissions.
 

 

[Luke 42077]

@dbush1031

Quote

I did add a DHCP reservation for my NAS in the router.

Hi, can you show us how you did this?

[dbush1031 0]

21 hours ago, visproduction said:

Linux rights to directory not setup correctly?

Happens 6 times in server.txt

line 902
 

 

I have had this setup for a year, and nothing has changed as far as permissions to my folders. This only started occurring 3 months ago. 

[dbush1031 0]

I see that it is also listed under Virtual Serves in my router. 

[visproduction 315]

It's mysterious.  Perhaps some Linux or Eby update changed the rights. You can investigate file and directory rights pretty easily.

[dbush1031 0]

Here we are again

 

I attached updated log files. I don't know what I should be looking for.  I really don't want to uninstall and reinstall but not really getting anywhere.  

embyserver-63894236400.txt embyserver (3).txt

[Luke 42077]

3 hours ago, dbush1031 said:

Here we are again

 

I attached updated log files. I don't know what I should be looking for.  I really don't want to uninstall and reinstall but not really getting anywhere.  

embyserver-63894236400.txt 715.15 kB · 1 download embyserver (3).txt 416.16 kB · 1 download

HI, is that the correct server ip address, or has it changed again? 

Are you sure Emby Server was running at the time you tried to do that?

[dbush1031 0]

As you can se

25 minutes ago, Luke said:

HI, is that the correct server ip address, or has it changed again? 

Are you sure Emby Server was running at the time you tried to do that?

As you can see in my previous image that DHCP reservation and all the logs that I have provided that the IP has not changed.  The server crashed sometime before last night because it was running prior to that.  The only way for me to get it back up and running is to login to my NAS and restart the app in AppCentral.  

 

Any purpose in providing the logs if it isn't giving the information that is needed?  I am at a lost and getting super frustrated for an app that I paid for.  

Edited September 24, 2025 by dbush1031

[visproduction 315]

Wild guess.  Using 0 in the IP address needs to have subnet masks that allow the 0.  Did perhaps a Linux network update make this into a problem?
see: https://community.cisco.com/t5/switching/bad-subnet-mask/td-p/3077962

Probably not related, and it is a wild guess.  I usually avoid having 0 in any IP address but I am not sure why I do that.  Ha!
 

[dbush1031 0]

35 minutes ago, visproduction said:

Wild guess.  Using 0 in the IP address needs to have subnet masks that allow the 0.  Did perhaps a Linux network update make this into a problem?
see: https://community.cisco.com/t5/switching/bad-subnet-mask/td-p/3077962

Probably not related, and it is a wild guess.  I usually avoid having 0 in any IP address but I am not sure why I do that.  Ha!
 

The IP address was assigned by my router for the NAS when I originally set this up and hasn't changed since. The other applications I run on the NAS with the same IP but different ports run fine. I am tempted to change the standard port of Emby to see if that doesn't help, but running out of ideas on what could be crashing it as I have never had an issue up until 3 months ago and I have had this software for over 5 years.