Closed captions doesn't work.

[niba10 1]

Hey,

I have been viewing some live tv channel and when I watch the same channel from another app like Televizo the closed captions are working and when I try to watch the exact channel on my emby server via emby app there is no CC options at all?

Why is that and what I can do ?

 

[ebr 16169]

Hi.  Which app?

[niba10 1]

2 hours ago, ebr said:

Hi.  Which app?

Televizio

 

I tried emby client on android and on my mac and there is no cc option for same channel

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[niba10 1]

which info why it doesn't work like in Televizio?

[Luke 42077]

26 minutes ago, niba10 said:

which info why it doesn't work like in Televizio?

• Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file in txt format. Please don't zip or compress, and avoid attempting to extract relevant sections. Everything is relevant to us. If a server transcoding log (ffmpeg log) was also generated during playback (in the server logs folder), please attach that as well.
•  

[niba10 1]

4 minutes ago, Luke said:

• Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file in txt format. Please don't zip or compress, and avoid attempting to extract relevant sections. Everything is relevant to us. If a server transcoding log (ffmpeg log) was also generated during playback (in the server logs folder), please attach that as well.
•  

2025-09-17 18:26:53.628 Info Server: http/1.1 POST http://host5:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=975ebb26-d964-4081-aafd-17dcf60330d5&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret4_x&X-Emby-Language=en-us&reqformat=json. Source Ip: host6, UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36
2025-09-17 18:26:53.630 Info SessionManager: Playback stopped reported by app Emby Web 4.8.11.0 on Chrome macOS playing This Old House. Stopped at 0 ms. PlaySessionId: ea7ec6f04efa4229803b4aadff817cfd
2025-09-17 18:26:53.630 Info MediaSourceManager: Live stream f55e4469906c064eb5595ef0c22809fa consumer count is now 0
2025-09-17 18:26:53.630 Info MediaSourceManager: Closing live stream 06044cf0e6f93cdae5f285c9ecfaaeb4_01413a525b3a9622ce6fdf19f7dde354_f55e4469906c064eb5595ef0c22809fa
2025-09-17 18:26:53.630 Info SharedHttpPipelineSource: Closing SharedHttpPipelineSource
2025-09-17 18:26:53.630 Info SharedHttpPipelineSource: Deleting temp files 
2025-09-17 18:26:53.630 Info MediaSourceManager: Live stream 06044cf0e6f93cdae5f285c9ecfaaeb4_01413a525b3a9622ce6fdf19f7dde354_f55e4469906c064eb5595ef0c22809fa closed successfully
2025-09-17 18:26:53.630 Info SessionManager: Removed playSession ea7ec6f04efa4229803b4aadff817cfd from session 56f575e043201778a5972ae5f0538081
2025-09-17 18:26:53.630 Info Server: http/1.1 Response 204 to host6. Time: 2ms. POST http://host5:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=975ebb26-d964-4081-aafd-17dcf60330d5&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret4_x&X-Emby-Language=en-us&reqformat=json
2025-09-17 18:26:53.630 Info App: ProcessRun 'StreamTranscode c13f62': Stopping ffmpeg process with q command for /var/lib/emby/transcoding-temp/22F529/22F529_0.ts
2025-09-17 18:26:53.636 Info Server: http/1.1 POST http://host5:8096/emby/Sessions/Playing?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=975ebb26-d964-4081-aafd-17dcf60330d5&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret4_x&X-Emby-Language=en-us&reqformat=json. Source Ip: host6, UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36
2025-09-17 18:26:53.637 Info SessionManager: Adding playSession ea7ec6f04efa4229803b4aadff817cfd to session 56f575e043201778a5972ae5f0538081
2025-09-17 18:26:53.637 Info SessionManager: Playback start reported by app Emby Web 4.8.11.0 on Chrome macOS playing This Old House. Started at 0 ms. PlaySessionId: ea7ec6f04efa4229803b4aadff817cfd
2025-09-17 18:26:53.637 Info Server: http/1.1 Response 204 to host6. Time: 2ms. POST http://host5:8096/emby/Sessions/Playing?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=975ebb26-d964-4081-aafd-17dcf60330d5&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret4_x&X-Emby-Language=en-us&reqformat=json

[niba10 1]

any solution?

[pwhodges 2012]

You were asked for the complete log (it contains more info).  You can just download the log file and drop it on your post to make it an attachment.

Paul

[Luke 42077]

@niba10?