"Ready to launch" dialog keeps popping up (and won't go away)

[oceanclub 12]

If on the Xbox my wife logs in on her account and accesses Emby, there is a "Ready to launch" dialog each time. It has a "GO" button but that isn't selectable or pressable.

If I log into my account (which is associated with the email address that Emby was purchased using), no such issue.

How do I resolve this?

P.

[softworkz 5066]

6 hours ago, oceanclub said:

If on the Xbox my wife logs in on her account and accesses Emby, there is a "Ready to launch" dialog each time. It has a "GO" button but that isn't selectable or pressable.

If I log into my account (which is associated with the email address that Emby was purchased using), no such issue.

How do I resolve this?

What happens when you re-install the app while your wife is logged in?

[oceanclub 12]

On 10/09/2025 at 19:59, softworkz said:

What happens when you re-install the app while your wife is logged in?

I tried uninstalling it, then reinstalling it. I get the exact same issue.

BUT I tried with my gamepad rather than my remote control, and that got me past the "Ready to launch" dialog. No idea why it doesn't respond to my remote (which works with Emby otherwise).

P.