Images over lapping other images on home screen

[all4dom 101]

I had app version 2.2.0 installed for a few days without issue & this evening my son logged me out & logged himself in on my living room tv & when I logged him out & me back in it seems like the images are over lapping other images on the home screen for each category such as movies, television, etc 

 

[Luke 42077]

Hi, please try the 2.2.1 update and see if that helps. Thanks.

[Luke 42077]

@all4dom?

[all4dom 101]

Hi luke...sorry, just did it now & no still the same. Also.my tv is a q80c 65 inch.

[Luke 42077]

OK please try 2.2.2 and see if that resolves it. Thanks.

[all4dom 101]

Negative luke. Can i provide you with any logs?

[Luke 42077]

OK please try 2.2.3 and see if that resolves it. Thanks.

[all4dom 101]

Negative luke. Can I share any logs or maybe inhave a setting thats not set correctly?

[Luke 42077]

Are you sure that's the updated version?

[all4dom 101]

Yes its the correct one. 

Edited September 17, 2025 by all4dom

[Luke 42077]

No, there are no log files that can help with this. Please try 2.2.4 and see if that helps. Thanks.

[all4dom 101]

@Luke didnt fix it. Should i factory reset my tv? 

[Luke 42077]

Does it happen with other categories, or just movies?

[all4dom 101]

Movies, television, live TV, music, 

[all4dom 101]

@Lukei also did a factory reset but it didnt do anything. My.q80ctv is tizen version 2024.0 & I believe there's still one more update due. Not sure if this helps with anything.

[visproduction 315]

Related?  Are you using Samsung Zoom feature on your TV?
https://www.devicemag.com/zoom-samsung-tv/

[all4dom 101]

I dont believe so & yesterday I factory reset my tv but I will check when I get home. Thank you 

[all4dom 101]

@visproductionno zoom. Its off. 

[Luke 42077]

Hi, Please try 2.2.5 and see if that helps. Thanks.

[all4dom 101]

What ever you its all fixed. Thank you very much @Luke

[all4dom 101]

@Lukequick question, the scroll for movies, etc is horizontal again. Last time you fixed it to make it vertical. Can you add that back or was that the problem.

Thanks

Dom

 

[Luke 42077]

5 hours ago, all4dom said:

@Lukequick question, the scroll for movies, etc is horizontal again. Last time you fixed it to make it vertical. Can you add that back or was that the problem.

Thanks

Dom

 

Where exactly?

[all4dom 101]

@Lukenever mind it's fixed. Must have corrected itself after I rebooted the tv. Thank you very much.