Firestick Using Direct play , not transcoding & file stops & starts

[rcsnoopdog 11]

Hello my name is Richard 

My father watches emby through a firestick 4k max 1st gen & some files stop and start which i found is any file over about 5 mbps , when files are playing they are playing direct , but he also has a Samsung tv in kitchen with the emby app installed and it plays these files no problem but i noticed it is transcoding them to 7 mbps , why or how do i get the firestick to do the same , its remote by the way at my fathers , emby server and all files hosted at my house

Thanks

[Luke 42077]

Hi there, have you configured the quality setting in the app?

[rcsnoopdog 11]

I am not at my fathers now, but I had looked through the settings & thought everything was okay , in fact i ticked 2 boxes for something to do with less stutter during playback it said , it did not improve problem , but if you tell me which settings correspond to this problem I could call down and have my father check them . 

[rcsnoopdog 11]

9 minutes ago, Luke said:

Hi there, have you configured the quality setting in the app?

I am not at my fathers now, but I had looked through the settings & thought everything was okay , in fact i ticked 2 boxes for something to do with less stutter during playback it said , it did not improve problem , but if you tell me which settings correspond to this problem I could call down and have my father check them . 

[Luke 42077]

In playback settings in the app it would be the remote quality setting. Also would like to know the version number of the app. Thanks.

[rcsnoopdog 11]

Firestick 4k Max ( 1st gen ) Fire OS 7.6.9.7 (PS7697/4800) Fire TV Home Version 7201001.1, sorry did not realise my father was going out tonight with his brother so can't check that setting until tomorrow , what should remote quality setting be ?

[rcsnoopdog 11]

16 minutes ago, Luke said:

In playback settings in the app it would be the remote quality setting. Also would like to know the version number of the app. Thanks.

Firestick 4k Max ( 1st gen ) Fire OS 7.6.9.7 (PS7697/4800) Fire TV Home Version 7201001.1, sorry did not realise my father was going out tonight with his brother so can't check that setting until tomorrow , what should remote quality setting be ? firestick is up to date

Edited September 9, 2025 by rcsnoopdog

[Luke 42077]

That depends, but if you're having trouble over 5 mbps, then you might try setting it to 4 mbps.

[ebr 16169]

I'd start with "Auto".

[rcsnoopdog 11]

 

29 minutes ago, ebr said:

I'd start with "Auto".

I have not got back to my fathers but I think it is set at auto , going to try what Luke said and set to 5 mbps & if it works i will fine tune my way up from 5

[Luke 42077]

For video stuttering, please try Emby for Android 3.5.25 and let us know how that compares:

https://emby.media/emby-for-android.html

Thanks.