There was an error downloading tv lineups. Please ensure your information is correct and try again.

[Ranse 12]

Hi this is the error I am getting 

There was an error downloading tv lineups. Please ensure your information is correct and try again.

I do have a premiere lifetime , and it used to work fine.

Please help, and let me know if you more info

[Luke 43532]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Ranse 12]

3 minutes ago, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

 

embyserver.txt

[Ranse 12]

@Lukedid you have a chance to look at the log?

[Luke 43532]

HI, what did you enter into the emby guide data screen?

[Luke 43532]

Nevermind, this is your issue:

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Name or service not known (data.tmsapi.com:443)

You must have something preventing that outgoing connection. Typical causes are firewall, security software or VPN. Can you look into those and let us know what you find? Thanks.

[Ranse 12]

@Luke

I have an ad blocker, but interestingly it was not the culprit, the destination was not filtered.
For some reason the DNS server itself did not resolve "data.tmsapi.com".
I have changed the DNS to quad9 and it worked.

Thank you.

[bassbikemike 1]

Hi @Luke

Setting up Emby for the first time from scratch. I have the same issue. I have a subscription to Premier.  I have tried my postcode with and without a space. Can you shed any light on what the root cause might be please?

Here's the log excerpt (with 2nd part of postcode redacted):

2026-10-29 09:15:06.053 Info HttpClient: GET https://host4/v1.1/lineups?country=GBR&postalCode=FK8 xxx

2026-10-29 09:15:06.094 Info HttpClient: Http response 400 from https://host4/v1.1/lineups?country=GBR&postalCode=FK8 xxx after 41ms

2026-10-29 09:15:06.095 Error LiveTvService-0HNPLIO4JUI8L:00000021: Error processing request

*** Error Report ***

Version: 4.10.2.0

Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology72_{version}_x86_64.spk -noautorunwebapp

Operating system: Linux version 4.4.302+ (root@build5) (gcc version 12.2.0 (GCC) ) #90080 SMP Wed Jul 22 00:08:29 CST 2026

OS/Process: x64/x64

Framework: .NET 8.0.28

Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll

Processor count: 4

Data path: /var/packages/EmbyServer/var

Application path: /volume1/@appstore/EmbyServer/system

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: BadRequest

at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)

at Emby.Server.Implementations.HttpClientManager.BaseHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)

at EmbyGuideData.Gracenote.GetLineups(ListingsProviderInfo info, String country, String location, CancellationToken cancellationToken)

at Emby.LiveTV.Api.LiveTvService.Get(GetLineups request)

at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)

at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)

at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, RestPath restPath, String urlString, String localPath, String contentTypeInPath, CancellationToken cancellationToken)

Source: Emby.Server.Implementations

TargetSite: Void MoveNext()

 

2026-10-29 09:15:06.096 Info LiveTvService-0HNPLIO4JUI8L:00000021: http/1.1 Response 500 to host1. Time: 44ms. GET http://192.168.1.5:8096/emby/LiveTv/ListingProviders/Lineups?Location=FK8 xxx&Country=GBR&Type=embygn&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=3f1e11ec-70c9-4ce0-86a3-d12f18f8276e&X-Emby-Client-Version=4.10.2.0&X-Emby-Token=x_secret2_x&X-Emby-Language=en-gb.

[bassbikemike 1]

Additionally, I tried turning the firewall off on my router, which made no difference. 

And the port mapping table on my router shows a line which matches the ember server's credentials, so I don't think the issue is on my side... 

[bassbikemike 1]

I mean.... It's a 400 error (Bad request) and this is the request ("inward code" redacted)... Not sure what the problem is https://host4/v1.1/lineups?country=GBR&postalCode=FK8 xxx

[bassbikemike 1]

On 11/09/2025 at 20:22, Luke said:

Nevermind, this is your issue:

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Name or service not known (data.tmsapi.com:443)

You must have something preventing that outgoing connection. Typical causes are firewall, security software or VPN. 

I have solved my own problem - probably a rookie error!!

I have now just entered the "outward code" part of the post code, omitting the "inward code" and I got the Lineup dropdown to populate. 

Same issue. Very different route cause. 

Edited October 29 by bassbikemike