Issues playing flats-hd ma 5.1 no sound in menu app but Emby for kodi pays fine

[Trapperjohn61 24]

Hi

So basically when playing a ny video that only has DTS-hd MA 5.1 in Emby android app version 3.4.74  on fire cube latest generation does not play the audio of it plays video, on kodi version 21.0 with Emby for kodi next gen version 11.1.27 plugin plays dts-hd ma 5.1 with no transcoding. Both app and Emby next gen no transcoding is being used using direct play. I know the fire cube can play the audio correctly since it does in kodi with plugin. 

Thank you for your help,

Bryan

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Trapperjohn61 24]

59 minutes ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Hi Luke,

Appreciate you helping me out with this.

The video with the issue is Dark Winds (series) Season 2 Episode 6.

I have attached the logs for emby server and for the emby app.

I you need anything else please let me know

Thank you,

Bryan

 

 

emby_android_1756145539964.txt embyserver.txt

[visproduction 315]

Line 488
 

Quote

Mon Aug 25 14:12:38 EDT 2025       [X] Track:0, id=2, mimeType=audio/vnd.dts.hd, channels=6, sample_rate=48000, language=en, labels=[en: Surround 5.1], selectionFlags=[default], supported=YES

Line 540+
 

Quote

Mon Aug 25 14:12:38 EDT 2025 AudioSinkError caused by: Cannot create AudioTrack
Mon Aug 25 14:12:38 EDT 2025 audioTrackInit [eventTime=0.93, mediaPos=0.00, window=0, period=0, 8,252,48000,false,false,1000000]
 

One way to fix is to convert the audio from DTS-HD to AAC surround and remux the media.   I am unsure if Emby can handle this.  Perhaps someone else knows this answer.

Example link discussing converting DTS-HD. https://superuser.com/questions/1843718/extracting-dts-hd-ma-tracks-from-mkv-files

[Trapperjohn61 24]

Just now, visproduction said:

Line 488
 

Line 540+
 

One way to fix is to convert the audio from DTS-HD to AAC surround and remux the media.   I am unsure if Emby can handle this.  Perhaps someone else knows this answer.

Example link discussing converting DTS-HD. https://superuser.com/questions/1843718/extracting-dts-hd-ma-tracks-from-mkv-files

Of course converting can work but remember the audio works fine in Emby for kodi on same device. So it should work in the first many app too.

Ty for the suggestion

[visproduction 315]

Emby-server.txt
line 3137+:

Happens 3 times.

Quote

    2025-08-25 02:55:11.194 Info Server: http/1.1 Response 200 to host2. Time: 12ms. POST http://host1:8096/emby/Items/2829/PlaybackInfo?UserId=e8c56c7534244774b2a478b5e6ac51e6&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=200000000&X-Emby-Client=Emby for Android&X-Emby-Device-Name=Bryan's Fire TV Cube&X-Emby-Device-Id=a649ec561e2a91c4&X-Emby-Client-Version=3.4.74&X-Emby-Token=x_secret1_x&X-Emby-Language=en-us&reqformat=json

    System.NullReferenceException: System.NullReferenceException: Object reference not set to an instance of an object.
       at Emby.Api.Images.ImageService.GetImage(ImageRequest request, Int64 itemId, BaseItem item, Boolean isHeadRequest)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Api
    TargetSite: Void MoveNext()System.NullReferenceException: System.NullReferenceException: Object reference not set to an instance of an object.
       at Emby.Api.Images.ImageService.GetImage(ImageRequest request, Int64 itemId, BaseItem item, Boolean isHeadRequest)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Api
    TargetSite: Void MoveNext()

Is the audio just not getting converted?  FIle / folder rights issue?

[Trapperjohn61 24]

1 minute ago, visproduction said:

Emby-server.txt
line 3137+:

Happens 3 times.

Is the audio just not getting converted?  FIle / folder rights issue?

No conversion is used just like Emby for kodi.

[Luke 42077]

On 8/25/2025 at 2:41 PM, Trapperjohn61 said:

Hi Luke,

Appreciate you helping me out with this.

The video with the issue is Dark Winds (series) Season 2 Episode 6.

I have attached the logs for emby server and for the emby app.

I you need anything else please let me know

Thank you,

Bryan

 

 

emby_android_1756145539964.txt 91.2 kB · 5 downloads embyserver.txt 2.18 MB · 1 download

Hi, we'll take a look at it. Thanks.