MacOS Emby app crashing

[PiosOne 2]

I have MycBook Air M2 MacOS 15.6.1 Emby app 2.2.33 (29), Emby server 4.8.11.0 (Synology).

Always after a few minutes of playing the video the image disappears and there is only a gray screen, the sound continues to play. The controls in the application work, but only a gray screen is visible. When I go back to the movie list, the images and dashboard are OK.

Edited August 25, 2025 by PiosOne

[Luke 42557]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[PiosOne 2]

I reinstalled Emby client and restarted Emby server and now is everything fine. Thank you for help.

[PiosOne 2]

The joy was premature. It happened again.

I noticed that the problem occurs when I move the image from the macbook to an external monitor. or from the monitor to the macbook (depending on where the emby is launched).

embyserver.txt

[PiosOne 2]

The image is not working, the sound is working and everything seems fine on the server

[Luke 42557]

@PiosOneHi, we are working on getting an Emby for macOS update out so please stay tuned for that. Thanks.

[PiosOne 2]

Hi, thank you for your support.

[PiosOne 2]

I upgraded Emby MacOs client to 2.2.39 and server to 4.9.1.80 but I have same problems

[Luke 42557]

Hi, we are looking at this. Thanks.

[HDRphile 1]

I am having the exact problem on macos app. Hope it gets fixed soon.

[PiosOne 2]

Any update for client MacOS ?

[Luke 42557]

On 11/21/2025 at 4:20 AM, PiosOne said:

Any update for client MacOS ?

Hi, we are working on getting it updated in the store. Thanks.

[PiosOne 2]

On 11/25/2025 at 9:58 PM, Luke said:

Hi, we are working on getting it updated in the store. Thanks.

Hi, any news about new version reelease?

[Luke 42557]

HI, it should be soon. Thanks.

[PiosOne 2]

Any news?

[Luke 42557]

HI, apologies for the delay. We are hoping to have the app update out very soon. Thanks.

[bubffm 11]

Version 2.2.53 on the Macbook (26.5) keeps crashing for me. Runs a few seconds, sometimes a minute, the  goes down.

Any idea?

[sa2000 775]

2 hours ago, bubffm said:

Version 2.2.53 on the Macbook (26.5) keeps crashing for me. Runs a few seconds, sometimes a minute, the  goes down.

Could you see if there are any app crash reports ?

If it is crashing, there should be a .ips crash report

Use the MacOS Finder  and selecting "Go to Folder..." and then typing the following in the folder to go to field

~/Library/Logs/DiagnosticReports/

Look then for the Emby app crash reports

Files will be named :

Emby-yyyy-mm-dd-hhmmss.ips

find these and attach the files. suggest you copy them out and zip into a zip file and attach the zip

Edited May 27 by sa2000

[bubffm 11]

Rebooting my Mac seems to have fixedit. I'll keep monitoring. Thanks.

[bubffm 11]

It just happened again. Crash File attached.

Emby-2026-05-28-102858.ips

[sa2000 775]

20 minutes ago, bubffm said:

Crash File attached.

Thank you

This has been referred to the development team

[sa2000 775]

On 28/05/2026 at 09:32, bubffm said:

t just happened again. Crash File attached.

can you see if there was another crash report - feedback i have from development that this does not look like the ips file for the crashes you are describing

[bubffm 11]

that was the only "Emby......ips" file I had in that folder.  Once it crashes again I will send a new one.

[sa2000 775]

@bubffm Thanks

We now have app logging available which would be useful to have

So please go to App Settings, Select Logs and then Settings. 

Enable app logging

Exit back and close down the app and re-launch

If you check App settings / Logs now you should see an emby log file created

So run with app logging enabled

When the crash occurs, look for the ips files - also look for any ips files at the time that could be for jettisoning app by the OS

and launch the app, go to App settings and Logs and select all the log files and use share to send them to get them from the app and then make available with rthe ips file(s)

 

 

[sa2000 775]

@bubffmAny more crashes ? Have you managed to get the Emby app debug logging enabled?