LG G5 dropped DTS again, and Emby didn't work...?

[SamES 1056]

10 hours ago, TurkeyMan said:

Hey, not to be a nag, but what timeframe might we see the update with the DTS fix be available? I've got guests staying, and basically all blurays are silent rn.

Sorry, I don't know the answer to that one. It will be in the next submission to LG, which is not planned yet, and then it can take LG 3-4 weeks or longer to review and update the app store.

[TurkeyMan 17]

Oh, bummer 

[TurkeyMan 17]

How often are releases made?

My family got the shits with Emby tonight (nothing has sound), and then they installed Netflix on my TV (!!); and then I was sad 

[Luke 42077]

Hi, we should be submitting to lg very soon. Thanks.

[yocker 1247]

48 minutes ago, TurkeyMan said:

How often are releases made?

My family got the shits with Emby tonight (nothing has sound), and then they installed Netflix on my TV (!!); and then I was sad 

I can recommend getting an external player instead of using the TV as the player.

[TurkeyMan 17]

9 hours ago, yocker said:

I can recommend getting an external player instead of using the TV as the player.

It's always worked extremely well. External players just make it more difficult for the ultra-un-tech-competent to work the TV. Nobody know's how to work an "input selection" button; tragically, HDMI ports are basically finished for the majority. Most remote controls have a "netflix", "disney", "prime", button right there on the front of it...

These are dark times. You're posting on a web forum, which means at least 2 things; you can work a computer, and you even know what the internet is... so you might not understand where we're at technologically these days 

Edited September 12, 2025 by TurkeyMan

[yocker 1247]

9 hours ago, TurkeyMan said:

It's always worked extremely well. External players just make it more difficult for the ultra-un-tech-competent to work the TV. Nobody know's how to work an "input selection" button; tragically, HDMI ports are basically finished for the majority. Most remote controls have a "netflix", "disney", "prime", button right there on the front of it...

These are dark times. You're posting on a web forum, which means at least 2 things; you can work a computer, and you even know what the internet is... so you might not understand where we're at technologically these days 

I know what you mean, i constantly have to help my parents with every single small thing there is.

You can in most TVs enable HDMI-CEC in the TV and make it auto switch to the external player when it turns on.

[TurkeyMan 17]

Actually, I find it's the teenagers these days that know virtually nothing about technology (despite being glued to it 24/7)... the seniors still remember what channels are, and even though they're still pretty helpless, they have had a lot of time to kinda get the basic ideas

[electronicsguy 0]

Hello all,

        I got a new LG C5 this year (2025 model) and installed Emby, which is great by the way. I have Emby server running on my Windows 11 PC.

What I noticed with the movies containing DTS tracks - Emby is not automatically switching to transcoding. However, if I manually select any subtitle track to be switched on (PGS subs), then it also starts to transcoding process for audio. This is how I was able to listen to some older bluray movies.

Is it possible to force DTS to always be transcoded? I don't see any such option on the server side.

[SamES 1056]

5 hours ago, electronicsguy said:

Hello all,

        I got a new LG C5 this year (2025 model) and installed Emby, which is great by the way. I have Emby server running on my Windows 11 PC.

What I noticed with the movies containing DTS tracks - Emby is not automatically switching to transcoding. However, if I manually select any subtitle track to be switched on (PGS subs), then it also starts to transcoding process for audio. This is how I was able to listen to some older bluray movies.

Is it possible to force DTS to always be transcoded? I don't see any such option on the server side.

 

[TurkeyMan 17]

On 12/09/2025 at 23:50, Luke said:

Hi, we should be submitting to lg very soon. Thanks.

Did this ever happen? it's December in a few days now; I've been checking LG's app store for updates every day... my family have completely abandoned Emby and now I have 2-3 subscriptions to shit I don't want

I showed my family how to use playback correction to force transcode; but there seems to be some problem where after playback correction, it enables transcoding, starts playing sound for 3-5 seconds, and then it just freezes and that's it. You have to stop the film, then restart, playback correction is disabled again, no sound... re-enable playback correction, plays with sound for 5 seconds, then freezes again and that's that. I bought this TV at the start of August, it's December now... and Emby still can't play 90% of films (basically 100% of bluray rips, and anything kinda-old).

Can we fix this? LG make the most popular high end TV's by far. I'm astonished we're not getting daily complaints... that seems really odd.

[Luke 42077]

Hi, we did submit to lg but they did their usual and just rejected the update over some silly reason. So now are submitting again and hopefully this one will get through.

[TurkeyMan 17]

6 hours ago, Luke said:

Hi, we did submit to lg but they did their usual and just rejected the update over some silly reason. So now are submitting again and hopefully this one will get through.

What about the freezing when trying to use playback correction? Will that same issue apply when transcoding is enabled normally? Is it a known issue, resolved in this next release?

[Luke 42077]

Emby for LG TV's 1.0.49 has been released. Stay tuned to the blog for the release announcement.

[TurkeyMan 17]

A Christmas miracle!

Although my question from before is still hanging; did anyone also note that playback correction causes constant freezing and I see occasional crashes? Maybe there was something wonky about resource allocation?

The fix to auto-transcode when required won't actually help if it causes the same freezing that seems to frequently happen (about 75% of the time) when engaging playback correction manually. Modern TV rips work reliably, older shows and virtually every bluray ever use DTS and require audio transcoding. I'll try it out tonight and report back...

[TurkeyMan 17]

Okay, so I've updated; audio transcoding is engaged at the proper time now, so that's a win, but the problem where the playback freezes after a few seconds and never comes back hasn't changed... which I was worried about and somewhat expected due to the silence on the issue.

It's a bit sad that nobody could look into this at the same time as the other fix, because now we're gonna have to wait another what... months(?) turn-around, and Emby hasn't been able to play like 70% of our media (almost 100% of bluray rips) for like half a year now.

I wouldn't find such reason to be upset if this were a community project like Jellyfin, but we're paying customers; I spent a couple hundred dollars buying into the Emby camp and then taking the time to build out around it. It's been broken for 6 months; my whole family has completely abandoned Emby at this stage, and now I have all these streaming accounts that I'm really not happy about again because they don't trust Emby. Even when it does work, they tell me they just go for something reliable as their first option.

This doesn't seem like something that should be hard to fix; I guess diagnosis is the challenge? How can I help isolate the issue? LG OLEDS are the most popular TV among people who care about image fidelity by a very wide margin, it's worth fixing. We spend a small fortune on an upgrade to the latest and greatest and brightest display, and instead we've barely been able to use it for 6 months... my Mrs wants me to sell the new TV and put the old one back

How can I help get this fixed? I reported this critical issue ages ago. Can anyone guess at the probable nature of the problem?

[TurkeyMan 17]

What I still can't get my head around, is why everyone isn't complaining about this? Is the Emby user-base just really small? I can't possibly be the only LG G5 user after almost a year on sale? It seems surprising and unlikely that I'm the only one affected... unless there's something very specific going on.

[SamES 1056]

25 minutes ago, TurkeyMan said:

What I still can't get my head around, is why everyone isn't complaining about this? Is the Emby user-base just really small? I can't possibly be the only LG G5 user after almost a year on sale? It seems surprising and unlikely that I'm the only one affected... unless there's something very specific going on.

This probably related to your server not keeping up with conversions.  If you can atttach some logs files at the time it occurs, we can assist further.  Are you trying to play locally or remote?

[TurkeyMan 17]

The server is Ryzen 9 5950X, 128GB ram, with GTX 1660 Super (although it's not transcoding video, only audio). Playing remotely, but 10G network connection. The drives manage around 200-300MB/s write; read is faster. I don't think the system performance is the problem, it's a pretty decent server

Also, I've noticed that sometimes I am able to resolve the issue by doing a double playback correction to force it to ALSO transcode the video (then it looks like rubbish), but forcing a complete media transcode rather than just an audio transcode seems to resolve it a lot of the time. Some people have noted that enabling subs sometimes resolves the issue (I assume they stumble across a bluray with PGS subs), so the system can reliably transcode the video in addition to the audio; so I wouldn't think it's a server resource thing. I've seen it comfortably transcode multiple streams when several people are watching it.

I attached a log playing a DTS bluray for a few seconds until it froze; the little waiting spinner on the screen has been spinning for about 5 minutes, I can stop the movie, but I can't pause/play/skip, etc... the movie becomes completely unresponsive; the only action that works is to exit the movie with the back button.

EDIT: I just noticed there's a separate log file specifically for the remux session; also attached.

EDIT2: I just realised the logs are full of my private info! Removed, I'll sensor them and put them back...

 

 

embyserver.txt ffmpeg-remux-d4b9e1f7-8ad6-41c8-83be-497346ff9166_1.txt

Edited December 26, 2025 by TurkeyMan

[visproduction 315]

Of interest:  DTS offers Software for Mac only and the 'go-to' page does't even mention the price. https://www.scenarist.com/dts-x-encoder-landing/

My guess based on casual reading is that converting DTS audio in real time is very memory and CPU instensive and even with a very fast server, there are issues.
Lots of discussion about this here: https://duckduckgo.com/?q=dts+conversion+to+AAC+surround+CPU+use+high+issue&ia=web

I suspect that DTS's approach requires dedicated high speed Apple servers that are doing nothing else in order to convert in real time.  This seems crazy, considering most audio conversions are easy.  It's the DTS complexity that causes this issue.  An obvious solution with such 3rd party converter, would be to convert no longer in real time, to get good quality.  If you cannot do it in real time, then you would get the stalling issues like people here are reporting.  I think it's also interesting that I don't see any online professional sites offering streaming DTS and probably no site stores the master for streaming with DTS, at all.  Does anyone know a commercial site that stores streaming movies in DTS?  All online content seems to be pre-converted to more friendly codecs.  Is it actually possible to convert 4K h.265 and DTS at the same time with software in real time, with even an extremely fast server.  Just because you would think it should be possible, doesn't mean that it is.

 I think a combo of VLC export and Audacity can convert DTS to AAC surround.  But the central channel may be lost. Ffmpeg can probably do it, perhaps with a plugin, but I think you want to set the conversion quality level, as high as possible and that probably means the conversions takes longer than the length of the media.  I haven't run enough tests.  Of course all these approaches are not in real time.  I think this is what even Youtube, Netflix and others are doing non real time conversion to get their high quality streaming to look as good as possible.  Is this info anywhere online?  If it's true, I think it may be wishful thinking to have any custom server to automatically be able to convert all DTS in real time?

 

Edited December 26, 2025 by visproduction

[Luke 42077]

17 hours ago, TurkeyMan said:

The server is Ryzen 9 5950X, 128GB ram, with GTX 1660 Super (although it's not transcoding video, only audio). Playing remotely, but 10G network connection. The drives manage around 200-300MB/s write; read is faster. I don't think the system performance is the problem, it's a pretty decent server

Also, I've noticed that sometimes I am able to resolve the issue by doing a double playback correction to force it to ALSO transcode the video (then it looks like rubbish), but forcing a complete media transcode rather than just an audio transcode seems to resolve it a lot of the time. Some people have noted that enabling subs sometimes resolves the issue (I assume they stumble across a bluray with PGS subs), so the system can reliably transcode the video in addition to the audio; so I wouldn't think it's a server resource thing. I've seen it comfortably transcode multiple streams when several people are watching it.

I attached a log playing a DTS bluray for a few seconds until it froze; the little waiting spinner on the screen has been spinning for about 5 minutes, I can stop the movie, but I can't pause/play/skip, etc... the movie becomes completely unresponsive; the only action that works is to exit the movie with the back button.

EDIT: I just noticed there's a separate log file specifically for the remux session; also attached.

EDIT2: I just realised the logs are full of my private info! Removed, I'll sensor them and put them back...

 

 

embyserver.txt 4.51 MB · 1 download ffmpeg-remux-d4b9e1f7-8ad6-41c8-83be-497346ff9166_1.txt 481.51 kB · 2 downloads

Hi, is it possible the bitrate is just too high and needs to be lowered using the quality setting?

[SamES 1056]

22 hours ago, TurkeyMan said:

Playing remotely, but 10G network connection.

This may be the issue.  Even though it's a 10GB connection, what is the latency like from end to end? If you ping the server from the remote location, what is the latency? This might be why transcoding (with a lower quality) appears to resolve it

Edited December 27, 2025 by SamES

[uniQ168 3]

I have exactly the same problem. I connect locally from my LG G5 to my Emby server and play a video with a DTS audio track. Since version 1.0.49, the audio is automatically transcoded, but the stream stops after exactly 10 seconds — reproducible with different TV shows and movies.

[TurkeyMan 17]

8 hours ago, Luke said:

Hi, is it possible the bitrate is just too high and needs to be lowered using the quality setting?

Not transcoding video, so I think not.

Also, the main problem media is Blu-rays (which almost always DTS), so a lot of 1080p there; already relatively low bitrate media compared to modern high bitrate media which works fine.

4 hours ago, SamES said:

This may be the issue.  Even though it's a 10GB connection, what is the latency like from end to end? If you ping the server from the remote location, what is the latency? This might be why transcoding (with a lower quality) appears to resolve it

It's about 1ms or less. (Consider adding a ping to the log of you think this is a potential failure mode?)

Transcoding with a lower quality implies video transcoding, which has distinctly MUCH higher resource usage than audio-only transcoding.

I can play 4k Blu-ray remux with no problems. Like the recent star wars 4k scans are about 60gb each (but happens to be AC3); play with no problems. I don't think it's a network performance or latency problem. Pretty sure I have faster access to my server than to my internal hard drive.

I would also imagine that if it were a network performance issue, that it wouldn't freeze and spin forever; it would eventually complete the next frame, play a bit, and then freeze again?

I can play very high bitrate media with no transcoding, but audio-only transcoding causes freezes, and then adding video transcoding apparently makes it work again.

[TurkeyMan 17]

1 hour ago, uniQ168 said:

I have exactly the same problem. I connect locally from my LG G5 to my Emby server and play a video with a DTS audio track. Since version 1.0.49, the audio is automatically transcoded, but the stream stops after exactly 10 seconds — reproducible with different TV shows and movies.

Oh good, I'm glad it's not just me! 

Just 2 reports still seems awfully suspicious though...