Emby won't open on Windows

[Carlos57 1]

Hello, I can no longer access my Emby through the browser (Windows 10). I have Emby on my Synology NAS, but I can't access my Emby account through the browser. The Android app is fine; I can access my account, but I can't access it through the browser.

The NAS is fine, the app is fine, but when I try to use it through Windows, it always gives me an error.

One of the errors is that the Emby page cannot be accessed via QuickConnect.

And I can't access the server (NAS) either.

Can anyone help me resolve this issue? Thank you very much.

Edited August 18, 2025 by Carlos57
I forgot to post a topic

[Abobader 3464]

Hello Carlos57,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42077]

Hi, what address is in the browser address  bar?

Try http://serverip:8096

[sh0rty 717]

I can reach the quickconnect address without problems.

 

[Carlos57 1]

Hi Lucas, the browser can't open any pages. When I try to access QuickConnect, a window appears informing me that access is not possible. And I can't open the address you provided. Thanks.

[Carlos57 1]

I also tried through my ip:: 
192.168.1.151

[Luke 42077]

Are you sure Emby Server is running? How did you install it?

[Carlos57 1]

Hi, I think you're rushing. I don't know much about computers, and my age doesn't help either

I installed Emby directly from Synology's DSM. Do you think I had to install it from a different source? Before this problem, everything was fine, but I don't know why it stopped working. The Android app is fine on two smartphones, but I don't know why this happens here on Windows.

I think I'll give up; this is really complicated.

Thank you

P.S.: As you can see in the attached file, the Emby server appears to be running.

[Carlos57 1]

Just one more thing: I stopped the Emby server on the Synology and restarted it.

When I tried to open it, this window appeared saying: "We're sorry, but this page can't be accessed when connecting via QuickConnect."

Emby automatically opens via QuickConnect, so it can't connect.

Last month, I changed my QuickConnect address. Could it be that because I made this change, Emby can't open?

[Luke 42077]

Quote

Last month, I changed my QuickConnect address. Could it be that because I made this change, Emby can't open?

I'm not sure? 

What if you just try using the browser?  http://ip:8096

[Carlos57 1]

Hi, I couldn't reply earlier because I was on vacation for a few days and didn't have access to my PC. I've now managed to access my Emby account in the browser. I'm not sure if it was a problem with the NAS or Emby. Either way, everything is fine now. Thanks for your support.

[sa2000 674]

suggest you bring your server to the current general release version 4.8.11.0 - see if it is available in the synology package center - if not - look for the package for your system here https://emby.media/download.html

your test was meant to be for the actual ip address and not literaly 'serverip'

but you did say you afterwards that you tried 192.168.1.151 - i presume you did try

http://192.168.1.151:8096

and that this was the right local network ip address for your NAS

On 19/08/2025 at 15:59, Carlos57 said:

Last month, I changed my QuickConnect address. Could it be that because I made this change, Emby can't open?

i have not tried this - could be.

If not done already, suggest that your NAS IP Address is set as static and/or DHCP Reservation in the router.