Unable to scrape metadata

[Jincheng1 0]

2025-08-17 00:00:00.101 Info App: Emby Server Version: 4.9.0.70
2025-08-17 00:00:00.101 Info App: Emby Server 4.9.0.70
    Command line: /Volume1/@apps/emby/emby-server/system/EmbyServer.dll -programdata /Volume1/Emby -ffdetect /Volume1/@apps/emby/emby-server/bin/ffdetect -ffmpeg /Volume1/@apps/emby/emby-server/bin/ffmpeg -ffprobe /Volume1/@apps/emby/emby-server/bin/ffprobe -defaultdirectory /mnt/public -updatepackage emby_TOS5_APP_{version}_x86_64.tpk -noautorunwebapp
    Operating system: Linux version 6.1.120+ (root@51f02058744a) (x86_64-tnas-linux-gnu-gcc.br_real (Buildroot 2023.08.1) 13.2.0, GNU ld (GNU Binutils) 2.40) #43 SMP PREEMP
    OS/Process: x64/x64
    Framework: .NET 8.0.11
    Runtime: Volume1/@apps/emby/emby-server/system/System.Private.CoreLib.dll
    Processor count: 8
    Data path: /Volume1/Emby
    Application path: /Volume1/@apps/emby/emby-server/system
2025-08-17 00:00:00.101 Info App: Logs path: /Volume1/Emby/logs
2025-08-17 00:00:00.101 Info App: Cache path: /Volume1/Emby/cache
2025-08-17 00:00:00.101 Info App: Internal metadata path: /Volume1/Emby/metadata
2025-08-17 00:00:00.101 Info App: Transcoding temporary files path: /Volume1/Emby/transcoding-temp
2025-08-17 00:00:00.101 Info App: DefaultThreadCurrentCulture: zh-CN
2025-08-17 00:00:00.101 Info App: DefaultThreadCurrentUICulture: zh-CN
2025-08-17 00:00:00.101 Info App: DefaultThreadCurrentUICulture: zh-CN
2025-08-17 00:00:00.101 Info App: Server Friendly Name: x_secret1_x
2025-08-17 00:00:00.337 Info App: Local time: 2025/8/17 00:00:00 -05:00
2025-08-17 00:00:00.337 Info App: Plugins:
    Auto Organize 1.7.6.0
    Backup & Restore 1.8.0.0
    Bluray Folder Support 1.0.2.0
    Cinema Intros 1.0.48.0
    CoverArt 4.1.28.0
    DLNA 1.5.2.0
    Douban 1.0.4.0
    Dvd Folder Support 1.0.0.0
    Emby Guide Data 1.0.18.0
    Fanart.tv 1.0.16.0
    M3U TV Tuner 1.0.39.0
    MovieDb 1.8.3.0
    MusicBrainz 1.0.26.0
    Nfo Metadata 1.0.83.0
    OMDb 1.0.22.0
    Open Subtitles 1.0.64.0
    Port Mapper 1.3.0.0
    Studio Images 1.0.3.0
    TheAudioDb 1.0.20.0
    TheTVDB 1.6.2.0
    Webhooks 1.0.36.0
    XmlTV 1.2.0.0
2025-08-17 00:00:41.235 Info Server-0HNESQLUFLFLL:00000001: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret4_x&deviceId=c0b38d2d-f5d2-47c2-a21a-886e54eb6c5c. 
2025-08-17 00:00:41.236 Info SessionsService-0HNESQLUFLFLN:00000001: http/1.0 POST http://127.0.0.1:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=c0b38d2d-f5d2-47c2-a21a-886e54eb6c5c&X-Emby-Client-Version=4.9.0.70&X-Emby-Token=x_secret4_x&X-Emby-Language=zh-cn&reqformat=json. Source Ip: 127.0.0.1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/139.0.0.0 Safari/537.36 Edg/139.0.0.0
2025-08-17 00:00:41.236 Info SessionsService-0HNESQLUFLFLN:00000001: http/1.0 Response 204 to 127.0.0.1. Time: 0ms. POST http://127.0.0.1:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=c0b38d2d-f5d2-47c2-a21a-886e54eb6c5c&X-Emby-Client-Version=4.9.0.70&X-Emby-Token=x_secret4_x&X-Emby-Language=zh-cn&reqformat=json. 
2025-08-17 00:01:14.633 Info Server-0HNESQLUFLG1S:00000001: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret4_x&deviceId=c0b38d2d-f5d2-47c2-a21a-886e54eb6c5c. 
2025-08-17 00:01:19.692 Info Server-0HNESQLUFLG2V:00000001: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret4_x&deviceId=c0b38d2d-f5d2-47c2-a21a-886e54eb6c5c. 
2025-08-17 00:02:58.036 Info ItemLookupService-0HNESQLUFLFKE:0000000A: http/1.1 POST http://192.168.50.243:8096/emby/Items/RemoteSearch/Movie?X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=44e361cb-a54c-4276-9cfa-22af09fbf719&X-Emby-Client-Version=4.9.0.70&X-Emby-Token=x_secret2_x&X-Emby-Language=zh-cn&reqformat=json. Source Ip: host1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/139.0.0.0 Safari/537.36 Edg/139.0.0.0
2025-08-17 00:02:58.039 Info ItemLookupService-0HNESQLUFLFKE:0000000A: http/1.1 Response 200 to host1. Time: 2ms. POST http://192.168.50.243:8096/emby/Items/RemoteSearch/Movie?X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=44e361cb-a54c-4276-9cfa-22af09fbf719&X-Emby-Client-Version=4.9.0.70&X-Emby-Token=x_secret2_x&X-Emby-Language=zh-cn&reqformat=json. 

[Luke 42077]

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[Jincheng1 0]

when i use "Identify", it always shows "No items matching your search criteria were found.", it happens on all the movies, even the movie i already identified.

I use emby 4.9.0.70 the official version on TOS 6

[Neminem 1515]

Log's from when you pushed the identify Butten.

[Jincheng1 0]

2025-08-17 00:02:58.036 Info ItemLookupService-0HNESQLUFLFKE:0000000A: http/1.1 POST http://192.168.50.243:8096/emby/Items/RemoteSearch/Movie?X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=44e361cb-a54c-4276-9cfa-22af09fbf719&X-Emby-Client-Version=4.9.0.70&X-Emby-Token=x_secret2_x&X-Emby-Language=zh-cn&reqformat=json. Source Ip: host1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/139.0.0.0 Safari/537.36 Edg/139.0.0.0
2025-08-17 00:02:58.039 Info ItemLookupService-0HNESQLUFLFKE:0000000A: http/1.1 Response 200 to host1. Time: 2ms. POST http://192.168.50.243:8096/emby/Items/RemoteSearch/Movie?X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=44e361cb-a54c-4276-9cfa-22af09fbf719&X-Emby-Client-Version=4.9.0.70&X-Emby-Token=x_secret2_x&X-Emby-Language=zh-cn&reqformat=json. 

[Happy2Play 9780]

Not sure why you are on a really old beta but since there are no provider queries, I would go to library settings and toggle metadata providers off then on and retest.

[Luke 42077]

On 8/17/2025 at 9:24 AM, Jincheng1 said:

when i use "Identify", it always shows "No items matching your search criteria were found.", it happens on all the movies, even the movie i already identified.

I use emby 4.9.0.70 the official version on TOS 6

Hi there, please attach the complete Emby server log from when the problem occurred:

How to Report a Problem

Thanks!