Conexión remota

[VIDEOCLUBPlay 0]

Hola ¿Abra falla con Emby Connect? Ya puse servidor Manual y así si me dejó ya que la dirección cambió y en Google no me detecta la nueva  @sa000

[VIDEOCLUBPlay 0]

No supe ni que hice pero creo ya quedó y si tenía que ver qué el navegador y el servidor tenían diferente conexión remota   @sa2000

[sa2000 674]

On 02/08/2025 at 00:32, VIDEOCLUBPlay said:

Abra falla con Emby Connect? Ya puse servidor Manual y así si me dejó ya que la dirección cambió y en Google no me detecta la nueva

what do you mean exactly by "google does not detect the new one" ?

Are you referring to the WAN / Public IP address of your emby server / ISP connection ? How does google come into it ? 

In the screenshots you attached earlier, you mentioned public IP Address ending with .210 and .240 - is emby server not detecting the correct Public IP Address ? You can view that in View Server Info on the Emby Server settings dashboard when you are connected locally

Do you have automatic port mapping enabled in server network settings ?

and is there only one emby server on the network ?

you can enable emby server debug logging, restart the emby server and when you fail to connect to it remotely, capture the logs - as IP Addresses are relevant, it is best to provide raw logs and not santicized ones - so you can copy out the logs folder and zip the copy and send me the zip by private message

you can also give me your exact public IP Address in the message and tell me if that IP Address shows in the router status page as the WAN Address and if it is the same as the address that gets displayed when you open a browser on the server and go to canyouseeme.org

See https://emby.media/support/articles/Log-Files.html

If you are not using secure connections (https) - you would need to open up http://app.emby.media rather than https://app.emby.media for signing in with emby connect

 

 

 

[VIDEOCLUBPlay 0]

de echo ya estoy batallando en elservidor emby la wan cambia pero para conectarse por emby connect sigue la direccion ip anterior no se actuliza y no me deja conectarme remotamente

[sa2000 674]

5 hours ago, VIDEOCLUBPlay said:

de echo ya estoy batallando en elservidor emby la wan cambia pero para conectarse por emby connect sigue la direccion ip anterior no se actuliza y no me deja conectarme remotamente

please read / google translate and read my earlier reply here. If you are not using the Emby Server beta release, you may find it has better handling for changes to WAN IP Address

I will repeat again - to troubleshoot I need diagnostics and not just statements that it is not working. Please read my earlier reply

[VIDEOCLUBPlay 0]

In fact, the language is not the problem. I understand what you write. What I don't understand is DNS, etc. It is very complicated, Emby, with all due respect, compared to Plex.

[VIDEOCLUBPlay 0]

The problem is the remote WAN, when the Emby server presents a new remote WAN it takes more than 8 hours to update in Emby Connect, this generates a conflict when connecting from outside, since they are different addresses

[sa2000 674]

2 hours ago, VIDEOCLUBPlay said:

The problem is the remote WAN, when the Emby server presents a new remote WAN it takes more than 8 hours to update in Emby Connect, this generates a conflict when connecting from outside, since they are different addresses

The periodic check on WAN IP Address is every 6 hours.

2025-08-10 00:19:58.107 Debug TaskManager: IntervalTrigger fired for task: Refresh Emby Connect Data
2025-08-10 06:19:58.117 Debug TaskManager: IntervalTrigger fired for task: Refresh Emby Connect Data
2025-08-10 12:19:58.711 Debug TaskManager: IntervalTrigger fired for task: Refresh Emby Connect Data

But I have already said that the beta may handle this better.

Comparing 4.8.11.0 with 4.9.1.18

This is from one of my beta servers.

If the Emby Server detects that the WAN IP has changed then it would try to notify Emby Connect

2025-08-14 17:32:48.605 Debug NetworkManager: Remote address has changed to ‌‍‍xx.xxx.xxx.xxx
2025-08-14 17:32:48.605 Info HttpClient: POST https://connect.emby.media/service/Servers?id=xxxxxxxxxxxxxxx

and again - providing the diagnostics I suggested would help establish the factors and what Emby Server did and what it did not and if it detected the change or not

On my servers I have automatic port mapping enabled and I do not know if that plays a factor in the detection of the change

 

[sa2000 674]

2 hours ago, VIDEOCLUBPlay said:

I don't understand is DNS, etc. It is very complicate

DNS should not be a factor unless you are referring to a change to the IP address of connect.emby.media that is not being reflected or that you are using a domain name for your server and the domain is translating to the old public IP address - which I do not think is the case. My understanding is that your ISP provided WAN/Public IP Address is changing sometimes and that is not being reflected in the Emby Connect server info

 

Edited August 14, 2025 by sa2000

[Neminem 1518]

@VIDEOCLUBPlayget a static Ip from you ISP, and all this should be over .

Some ISP don't supply that, change to 1 that does.

IT'S not a Emby problem your ISP S"#¤ B&/%.

[sa2000 674]

In the UK I pay GBP 5 a month to the ISP for a static Public IP instead of their CGNAT one

[VIDEOCLUBPlay 0]

To get emby beta 4.9 do I have to register?

[pwhodges 2012]

No - just download and install it.  Note that it will update your database so you can't go back to 4.8 unless you made a full backup (of Emby, not the media).

The download is here (scroll down to find the assets, then scroll through them to find the one for your system); just stop Emby, unzip the download, and overwrite your Emby "system" directory with the new one - the updates happen silently when you restart.

Paul

Edited August 14, 2025 by pwhodges

[sa2000 674]

Note that the beta will only help if Emby Server detects the change in public IP Address.

[VIDEOCLUBPlay 0]

It can't be now with the beta server update, the IP is not updated, usually we make the change in 10 hours, but it's been 12 hours and I can't connect through Emby Connect because the WAN is not updated.

[sa2000 674]

10 hours ago, VIDEOCLUBPlay said:

It can't be now with the beta server update, the IP is not updated, usually we make the change in 10 hours, but it's been 12 hours and I can't connect through Emby Connect because the WAN is not updated

Thanks for the feedback

Did you do what I suggested earlier about enabling debug logging on Emby Server in my post here 

Either way, copy out the contents of the logs folder and zip the copy and send me the zip by Private Message

Also screenshot from your router wan status screen showing what it believes is the WAN IP Address

And screenshot from the page https://canyouseeme.org

and can you see if a browser on the server can reach this web url https://ipify.org - it should show the same WAN IP address as canyouseeme.org

The logs folder location can be found by opening the Emby Server Settings Dashboard and pressing on the "..." next to the server name and then clicking on "View Server Info"

If you had not enabled debug logging, enable it now - see  Log Files article and restart the server now amd then wait for 2 hours and then tell me if emby connect is showing the right info - so login with emby connect, click on the server and then ... to view server info

and send me by PM a fresh copy of the diagnostics then as the ones you can do now as above

 

Edited August 16, 2025 by sa2000