Samsung Global Issues

[Trunk 21]

Hi,

Update: Samsung have pushed a hotfix update.

To recover you need to restart the TV by power cycle. Pull the power cable for 5sec or hold the power button on the remote for 5-7 seconds so the TV restarts (reboot). 

Reason for downtime (reported by Samsung) was time sync between server and TV was off so HTTPS / SSL did not manage to establish a secure connection.

—-

This is not directly related to Emby Client for Samsung TVs but there is probably a lot of users here where the issue is apparent.

All kinds of Apps (YouTube, Netflix, Spotify aso) are not able to connect to anything using HTTPS / SSL. Due to an expired root certificate (CA). 

The error message notification sates “Network Error 202”. But most apps exit straight away or hangs.

For now I think the only solution by Samsung is a firmware update.

I really hope that the firmware update is not dependent on the root certificate. 

Silence from Samsung as of right now. 

A factory reset do not solve anything, you will get stuck at the “accept TOS”-screen. 

Edited August 1, 2025 by Trunk

[Luke 42077]

HI, what model Samsung do you have?

[Trunk 21]

11 minutes ago, Luke said:

HI, what model Samsung do you have?

QE65Q7. Tizen. 

[Luke 42077]

OK so an older model. @FrostBytehas this happened to yours?

[Trunk 21]

The issue is escalating on Samsung Community Forum, X, Reddit and Downdetector.

So it’s for sure a wide hitting issue. Wow. 

[Luke 42077]

OK please keep us posted. Thanks.

[Trunk 21]

Samsung have pushed a hotfix update.

To recover you need to restart the TV by power cycle. Pull the power cable for 5sec or hold the power button for 5-7 second so the TV restarts (reboot). 

[FrostByte 5392]

2 hours ago, Luke said:

OK so an older model. @FrostBytehas this happened to yours?

I know Samsung was having issues with their servers which affected a lot of apps (Prime, YouTube, etc), but no updates on my end.