Emby web app lose remote connection when idle

[ryancey 55]

I remote played an album on a Emby Android app sideloaded on a Android TV, from the Emby web app

After a while, the transport is still sync but playing new media is just ignored (no result, no error)

I have to reload the page to make it work.

2025-07-28 08:55:28.633 Info SessionManager: PlaySession 1753688900654 has gone idle while playing
2025-07-28 08:55:28.633 Info SessionManager: Playback stopped reported by app AndroidTv 3.4.74 on SHIELD playing Unnamed item. Position: unknown ms. PlaySessionId: 
2025-07-28 08:55:28.633 Info SessionManager: Removed playSession 1753688900654 from session 2cca1caba34bbb000305ee330d7dbd04

Maybe the clients could use a keepalive mechanism?

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[ryancey 55]

The logs are in the post. I isolated what seems important, the rest was regular activity. No other mention of the playSession or session.

Are you looking for something specifically? Do you already have an idea of what happens?

[Luke 42077]

Hi there, please attach the complete emby server log. Thanks.

[ryancey 55]

12 hours ago, Luke said:

Hi there, please attach the complete emby server log. Thanks.

When it happens again I will. It is flaky and doesn't happen everytime, like a lot of bugs in your software.

Did you try to reproduce it?

And since you didn't answer I'm asking again: are you looking for something specifically? Do you already have an idea of what happens and what I should be looking for? Anything I should try, on the top of your mind?

[Luke 42077]

On 8/13/2025 at 5:06 AM, ryancey said:

When it happens again I will. It is flaky and doesn't happen everytime, like a lot of bugs in your software.

Did you try to reproduce it?

And since you didn't answer I'm asking again: are you looking for something specifically? Do you already have an idea of what happens and what I should be looking for? Anything I should try, on the top of your mind?

@ryancey

Yes and from a quick test I can't reproduce. If you can provide the information requested that would be extremely helpful. Thanks.

 

[ryancey 55]

It cannot be tested quickly as you have to wait for the web app to become idle.

Another bug that seems linked to this one: after a while, the transport disappear while the remote player is still playing. A refresh is needed, with another click to select the remote player (because a page refresh loses this information) to find the transport again.

I guess you can spin two Emby instances on the same network and check by yourself.

[visproduction 315]

Routers might have an advanced admin session time out setting.  Usually this only affects Telnet or SSH. Some router brands, including Cisco set this to 20 minutes, by default.  Double check your advanced router settings to make sure that is not what is causing this issue.

Edited September 4, 2025 by visproduction

[Luke 42077]

On 8/1/2025 at 1:03 PM, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

@ryancey?