Download feature not working

[PIkeoftheLake 14]

I have had this since I started using Emby. Sometimes movies download, sometimes they don't.  It is totally random

I'm off grid for the weekend so I tried to take 5 movies with me.  Out of the 5, 4 downloaded and the first one I watched last night cut off the last 16 minutes of the movie.

[Luke 42077]

@PIkeoftheLake

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[PIkeoftheLake 14]

Many thanks Luke.

Please see attached for my log.embyserver.txt  I basically just pulled it from Emby Server/Logs.  I hope this is correct.

My system is a basic Truenas server with the Emby app installed via the application feature.  I think these are basically docker packages overseen by Truenas.

What happens is I will try to download movies onto my android phone.  Most movies will transfer, some won't.  The movies that don't transfer show "ready to transfer" in the downloads section of the app under settings.  When I tried it today, 6 movies downloaded and 1 just stayed stuck at "ready to transfer."  There doesn't appear to be any way to transfer it once it gets stuck like this.

This same thing happens whether I transfer to my android internal drive or an sd card in the android phone.  I have tried with multiple tablets and phones running android systems from 13-16 and the problem persists.

Let me know what you think and if you need any furhter details.

You help is much appreciated.

[PIkeoftheLake 14]

Just an update on this.

I moved my Emby server to an Beelink T4 Pro which is an Intel Celeron N3350 device.  Fully supported for hardware transcoding as opposed to the server I was using before which has a Intel N150 chip.

The android downloads seem to work much better now and I'm wondering if this is some kind of linux kernal issue with the N150 and hardware transcoding?

[Luke 42077]

On 8/8/2025 at 9:59 PM, PIkeoftheLake said:

Just an update on this.

I moved my Emby server to an Beelink T4 Pro which is an Intel Celeron N3350 device.  Fully supported for hardware transcoding as opposed to the server I was using before which has a Intel N150 chip.

The android downloads seem to work much better now and I'm wondering if this is some kind of linux kernal issue with the N150 and hardware transcoding?

@PIkeoftheLake

Hi, I don't see how that would be related, but thanks for following up !