Some copied files still play, others do not - "no compatible streams"

[mohoelx 12]

Here's the story. I got a larger drive for my media files. Copied over from the old to the new, removed the old, ensured the new had the same drive letter (D:) and restarted the EMBY computer.

Things looked fine, but I started noticing some recordings giving a "no compatible streams" error when I try to play them. Focusing in on a single library (D:\Tablo\Movies) there are 20 copied files (plus one new one recorded since the copy). 13 will play, 7 will not. They all appear at a Windows level to be identified as MP4, but when I look at them via Windows Explorer, there is an oddity - the ones that play have a "film frame" icon, the ones that will not play just have the "Media Player" icon. Looking at Windows properties, I don't see anything suspicious. 

When I try to play via the Windows EMBY client, it just says "Playback Error - There was a problem processing the request. Try again later."

When I try to play via Android TV app, I get the blue spinning circle followed by the Emby logo and Emby reloads.

When I try to play via the web browser on the server itself, I get "Playback Error - No Compatible Streams are currently available."

Attached is a server log (restarted the server, played the failing movie {The Split}, then started one that works {Big Trouble in Little China}), and the associated FFMPeg logs. Also a screenshot showing the "film frame" vs "Media Player" icon.

I have rescanned the library, refreshed metadata, did a backup and restore of the server, restarted EMBY and rebooted the PC. Nothing seems to change.... Are these just lost recordings at this point?

Thanks.

 

ffmpeg-directstream-057f80c1-df54-401c-a291-1d1eaae015b6_1.txt ffmpeg-transcode-d961ca00-470e-40d0-adec-39b5809bda18_1.txt embyserver-63888518790.txt

[Luke 42077]

Hi, if you refresh the  metadata on those files, does that help? Could the files have become corrupted?

[mohoelx 12]

Refreshing metadata does not appear to help. I've done it both at the Library level and a few of the individual movies, specifying to 'replace all' even. 

If it helps, here is a log file of just trying to refresh the metadata on one of the movies ("The Split"). It does throw errors, but I'm not sure what they mean....

 

embyserver-63888537203.txt

[Luke 42077]

Could the files have become corrupted? Are you able to play them in windows media player?

[mohoelx 12]

Let's mark this one closed. The drive went kaput. Starting fresh, which is not a huge problem for my use model. Thank you for looking into this.

[Luke 42077]

Thanks for following up. Sorry to hear about that.