HELP！！！ADM 5.0 &EMBY 4.9.0.70 CAN'T OPEN SEVER Page!

[Luke 42077]

1 hour ago, Rayoo said:

Rebulid Storage pool，almost every app reinstalled.

ONLY EMBY has acess issue；

PLEX and JELLYFIN works fine.

How did you try to install?

[Rayoo 2]

3 hours ago, Luke said:

How did you try to install?

appcenter or github test apk；

4.9.1.1&4.9.1.3 download form github，and installed manually

[Luke 42077]

5 hours ago, Rayoo said:

appcenter or github test apk；

4.9.1.1&4.9.1.3 download form github，and installed manually

What file exactly did you try to install?

[Rayoo 2]

10 hours ago, Luke said:

What file exactly did you try to install?

4.9.1.3 apk from github

Why you ask？

[Luke 42077]

59 minutes ago, Rayoo said:

4.9.1.3 apk from github

Why you ask？

What was the exact file name?

[Rayoo 2]

44 minutes ago, Luke said:

What was the exact file name?

 

emby-server-asustor_4.9.1.3_x86-64.apk

[Luke 42077]

3 minutes ago, Rayoo said:

 

emby-server-asustor_4.9.1.3_x86-64.apk

And what exactly happened?

[Rayoo 2]

3 hours ago, Luke said:

And what exactly happened?

？？？？？？

what happened？？？

I told you many times，no acess to  emby sever！

can't open  emby page！

[Luke 42077]

7 hours ago, Rayoo said:

？？？？？？

what happened？？？

I told you many times，no acess to  emby sever！

can't open  emby page！

Did it install successfully?

[Rayoo 2]

10 hours ago, Luke said:

Did it install successfully?

Have nothing to Say.

Stop asking  me silly question，Just GET THE BOTTOM AND FIX THE ISSUE!!!

FYI：I Have Tried emby sever in docker（asustor 6704T，adm5.0）， Works fine.

[Luke 42077]

Quote

Stop asking  me silly question，Just GET THE BOTTOM AND FIX THE ISSUE!!!

I'm asking questions to try and learn more about the problem. We have several Asustor models in-house for testing but we don't have every single model, so therefore these questions are necessary. 

Did the installation complete successfully? Thanks !

[Rayoo 2]

1 hour ago, Luke said:

I'm asking questions to try and learn more about the problem. We have several Asustor models in-house for testing but we don't have every single model, so therefore these questions are necessary. 

Did the installation complete successfully? Thanks !

Yes，installation compete successfully！

[Luke 42077]

Hi, can you try the 4.9.1.4 beta package and see if that helps? Thanks.

[Rayoo 2]

On 7/8/2025 at 4:24 AM, Luke said:

Hi, can you try the 4.9.1.4 beta package and see if that helps? Thanks.

tried 4.9.1.6, SAME ISSUES

 

[dhj49er 1]

Emby server not opening on ASUSTOR NAS  running ADM 5.0 has been present for a few months and I'm concerned that Emby hasn't been able to resolve the issue.

I will not update to ADM 5.0 until Emby say they have resolved the issue and confirmed by users.

What is the current status?

Edited July 24, 2025 by dhj49er
Correction

[tedfroop21 86]

IF you manually installed did you open the ports in Settings, Manual Connect, EZ Router, port forwarding so your browser is allowed to see the server?

I have had Emby running since I upgraded from ADM 4.XXX to 5.XXX.  The only issue has been that something took ownership of the Emby-Server.pid during the update to 5.0.0.RJG2. 

Access to the OS is simple though and I just reset ownership of the file and all was fine. 

Edited July 26, 2025 by tedfroop21

[Luke 42077]

On 7/26/2025 at 1:58 PM, tedfroop21 said:

IF you manually installed did you open the ports in Settings, Manual Connect, EZ Router, port forwarding so your browser is allowed to see the server?

I have had Emby running since I upgraded from ADM 4.XXX to 5.XXX.  The only issue has been that something took ownership of the Emby-Server.pid during the update to 5.0.0.RJG2. 

Access to the OS is simple though and I just reset ownership of the file and all was fine. 

@dhj49erdoes this help at all?

[dhj49er 1]

Not really.

I don't know if changing ownership would work, in the event I update to ADM 5.0 and Emby stops working.

That's too big a risk for me to take

I will only update when Emby confirm the issue has been resolved.

Have you identified what's causing Emby to stop working after installing ADM 5.0

[dhj49er 1]

I'm disappointed that I haven't had a reply.

It looks like Emby don't know what  the issue is, otherwise  I would have received a reply.

So a fix looks a long way off, given this issue was first reported months ago and seemingly little progress has been made in identifying what's causing the issue.

[Luke 42077]

HI, we are looking into this. Thanks.

[dhj49er 1]

On 07/08/2025 at 18:22, Luke said:

HI, we are looking into this. Thanks.

It's nearly 3 months......more than sufficient time for you to look into this.

What have you found?

Do you have a fix?

If not. are you working on a fix?

[Luke 42077]

1 minute ago, dhj49er said:

It's nearly 3 months......more than sufficient time for you to look into this.

What have you found?

Do you have a fix?

If not. are you working on a fix?

OK so you’re not on adm 5 yet? We did make a fix a couple months back that seemed to resolve it for about half the devices.

Obviously not all, but we have purchased multiple new asustor devices for testing this issue and have not reproduced it since then. 
 

it does look like for those still impacted that there is something permissions related.

[niceuser 0]

I am just giving up - I don't have the time and resources to continue to futz with this.
Emby used to be bulletproof.
Now Plex and JellyFin are reliable. Guess I wasted my $$ on a lifetime license... anyone need used license for something that doesn't work

Edited November 5, 2025 by niceuser

[Luke 42077]

@dhj49erhave you updated to ADM 5 ?

[dhj49er 1]

On 05/12/2025 at 06:29, Luke said:

@dhj49erhave you updated to ADM 5 ?

No.

Can you confirm that you have resolved the issue for all asustor devices on ADM 5.0?

If not, I plan to stay on ADM 4.3.3 until you do.