HELP！！！ADM 5.0 &EMBY 4.9.0.70 CAN'T OPEN SEVER Page!

[Rayoo 2]

ASUSTOR 6704T  ADM 5.0RIN1（Latest Version）

EMBY 4.9.0.70（reinstall）

Can‘t Open emby sever page，Connection refused！

[Rayoo 2]

2 minutes ago, Rayoo said:

ASUSTOR 6704T  ADM 5.0RIN1（Latest Version）

EMBY 4.9.0.70（reinstall）

Can‘t Open emby sever page，Connection refused！

/Home  have no Emby Server Data Folder

[scolarypang 1]

I have the same problem

my nas is as6604T(version  5.0.0.RIN1)

I have uninstalled my previous version, deleted the /home/emby folder, and re-downloaded version 4.9 from Appcenter, but I still cannot enter the emby page.

)

[DeniskaQ 0]

попробуй эту инструкцию

*updated 2022-03-04 for Asustor ADM 4.xxx, and provided a more detailed process with additional confirmation steps*

When reinstalling Emby server on my Asustor 5304, I had to complete these steps (via SSH terminal session to my NAS box) after uninstalling Emby (from AppCentral) and before reinstalling Emby:

• Connect a teminal session via SSH to your Ausutor, login with an account that has admin permissions to your NAS - not an emby account or the emby user (see post below in this thread for using PuTTY to make a SSH connection to your NAS). Note that SSH must be enabled in Asustor Services->Terminal. Default port is 22.
• type "ls /home/" without the quotes to see the list of user home folders, emby is the default name for the installed emby user, containing all the emby files/configs
• type "rm -rf /home/emby" without the quotes to delete the emby folder
• type "ls /home/" without the quotes to verify the emby user folder has now been deleted
• type "cat /etc/passwd" without the quotes to view user accounts on your NAS, emby is the default name for the installed emby user
• type "sudo /volume0/usr/builtin/sbin/userdel emby" without the quotes to delete the emby user account. You will be prompted to re-enter your password for the administrative account you logged in via SSH with.
• type "cat /etc/passwd" without the quotes to verify the emby user has now been deleted
• type "cat /etc/group" without the quotes to view user groups on your NAS, emby is the default name for the installed emby group
• type "sudo /volume0/usr/builtin/sbin/groupdel emby" without the quotes to delete the emby group. You will be prompted to re-enter your password for the administrative account you logged in via SSH with.
• type "cat /etc/group" without the quotes to verify the emby group has now been deleted
• type "exit" without the quotes to end/exit your SSH

Also confirm you are connecting to the default port of 8096 (http://<yourNASIPaddress>:8096) after the re-install as your https:// certificate and any custom port numbers would need to be set up again if previously using https:// or custom ports. You can also check your Asustor firewall to ensure it is not blocking the Emby ports or the client device you are connecting with.

It likely wouldn't hurt to clear your cache on your browser also if it possibly has cached passwords from your previous config before the reinstall.

Edited March 4, 2022 by CJTripper

[islesfan01 0]

Can not open my Emby server after updating AMD(version  5.0.0.RIN1) on my NAS (Asustor AS5202T). 

[islesfan01 0]

Hopefully this helps finding a solution

embyserver-63886441831.txt

[Rayoo 2]

16 hours ago, Rayoo said:

ASUSTOR 6704T  ADM 5.0RIN1（Latest Version）

EMBY 4.9.0.70（reinstall）

Can‘t Open emby sever page，Connection refused！

@Luke

[Luke 42077]

HI, is any Emby Server log file generated?

Emby Server Data Folder

[Rayoo 2]

9 hours ago, Luke said:

HI, is any Emby Server log file generated?

Emby Server Data Folder

no emby folder or files under /Home

before I reinstall emby app everythings runs fine，I saw emby data folder under /Home

[Luke 42077]

Hi,

Can you please try this build and let me know if it helps?

https://github.com/MediaBrowser/Emby.Releases/releases/download/4.8.11.0/emby-server-asustor_4.9.0.70_x86-64.apk

Thanks !

[Rayoo 2]

2 hours ago, Luke said:

Hi,

Can you please try this build and let me know if it helps?

https://github.com/MediaBrowser/Emby.Releases/releases/download/4.8.11.0/emby-server-asustor_4.9.0.70_x86-64.apk

Thanks !

already 4.9.0.70 build from appcenter；

but i will reinstall it manually

[Luke 42077]

1 hour ago, Rayoo said:

already 4.9.0.70 build from appcenter；

but i will reinstall it manually

We did make a change to the manual download to try and out and see if it helps with this issue. Thanks.

[Rayoo 2]

8 hours ago, Luke said:

We did make a change to the manual download to try and out and see if it helps with this issue. Thanks.

Tried

Same issue

[Luke 42077]

OK we are looking into this. Thanks.

[DeniskaQ 0]

у меня были проблемы с запуском emby любой версии. 

помогла эта инструкция. проблема был в пользователе 

*updated 2022-03-04 for Asustor ADM 4.xxx, and provided a more detailed process with additional confirmation steps*

When reinstalling Emby server on my Asustor 5304, I had to complete these steps (via SSH terminal session to my NAS box) after uninstalling Emby (from AppCentral) and before reinstalling Emby:

• Подключитесь к терминалу через SSH на вашем устройстве Ausutor, войдите в систему с учётной записью, имеющей права администратора на вашем NAS, а не с учётной записью emby или пользователем emby (см. пост ниже в этой теме о том, как использовать PuTTY для подключения по SSH к вашему NAS). Note that SSH must be enabled in Asustor Services->Terminal. Default port is 22.
• type "ls /home/" without the quotes to see the list of user home folders, emby is the default name for the installed emby user, containing all the emby files/configs
• type "rm -rf /home/emby" without the quotes to delete the emby folder
• type "ls /home/" without the quotes to verify the emby user folder has now been deleted
• type "cat /etc/passwd" without the quotes to view user accounts on your NAS, emby is the default name for the installed emby user
• type "sudo /volume0/usr/builtin/sbin/userdel emby" without the quotes to delete the emby user account. You will be prompted to re-enter your password for the administrative account you logged in via SSH with.
• type "cat /etc/passwd" without the quotes to verify the emby user has now been deleted
• type "cat /etc/group" without the quotes to view user groups on your NAS, emby is the default name for the installed emby group
• type "sudo /volume0/usr/builtin/sbin/groupdel emby" without the quotes to delete the emby group. You will be prompted to re-enter your password for the administrative account you logged in via SSH with.
• type "cat /etc/group" without the quotes to verify the emby group has now been deleted
• type "exit" without the quotes to end/exit your SSH

Also confirm you are connecting to the default port of 8096 (http://<yourNASIPaddress>:8096) after the re-install as your https:// certificate and any custom port numbers would need to be set up again if previously using https:// or custom ports. You can also check your Asustor firewall to ensure it is not blocking the Emby ports or the client device you are connecting with.

It likely wouldn't hurt to clear your cache on your browser also if it possibly has cached passwords from your previous config before the reinstall.

Edited March 4, 2022 by CJTripper

[Luke 42077]

Hi, just to give you guys an update. This is only happening with certain Asustor models. We've ordered one to have in-house so that we can test this ourselves and get to the bottom of it. Hopefully in the coming days we'll have an updated package with a resolution. Thank you guys for reporting this.

[Rayoo 2]

10 hours ago, Luke said:

Hi, just to give you guys an update. This is only happening with certain Asustor models. We've ordered one to have in-house so that we can test this ourselves and get to the bottom of it. Hopefully in the coming days we'll have an updated package with a resolution. Thank you guys for reporting this.

Thanks.

looking forward！

[Luke 42077]

In the meantime, if anyone wants to try the server beta channel, we just got some unexpected good news there:

Can anyone else confirm?

[Rayoo 2]

9 hours ago, Luke said:

In the meantime, if anyone wants to try the server beta channel, we just got some unexpected good news there:

Can anyone else confirm?

I Will check it 

[Mountainmanwyo 1]

This download didn't help me still have no access to Emby. I am have a 6510T.

[Rayoo 2]

21 hours ago, Luke said:

In the meantime, if anyone wants to try the server beta channel, we just got some unexpected good news there:

Can anyone else confirm?

Tried 4.9.1.3；

Same issue，no acess to emby sever

[madskillz 1]

1 hour ago, Rayoo said:

Tried 4.9.1.3；

Same issue，no acess to emby sever

there is no emby folder in your "user homes" folder?

I deleted everything. I deleted Emby server. I rebooted. I installed this beta version and everything worked for me.

[Rayoo 2]

11 hours ago, madskillz said:

there is no emby folder in your "user homes" folder?

I deleted everything. I deleted Emby server. I rebooted. I installed this beta version and everything worked for me.

no emby folder；

I uninstalled emby sever and rebooted，same issues

[Luke 42077]

26 minutes ago, Rayoo said:

no emby folder；

I uninstalled emby sever and rebooted，same issues

What exactly did you do?

[Rayoo 2]

32 minutes ago, Luke said:

What exactly did you do?

Rebulid Storage pool，almost every app reinstalled.

ONLY EMBY has acess issue；

PLEX and JELLYFIN works fine.